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They do not have daily cleaning due to COVID, they must ask for the service at reception, the rooms are very basic, breakfast is not a buffet, it is not worth much, the pool and recreational areas are quite acceptable

The hotel employees did not offer much help when it came to getting a breakfast voucher, since we paid for a two person breakfast.

Every day when the baby and her father wake up, they go to the balcony to wait for the giraffes to come over for dinner. They can go out to play after watching them. There is a special bus waiting area to go to all parks. It is very convenient to go every 30 minutes (you can see the real-time waiting time on the Disney World App. When you check in, the staff will help you bind the hotel to this app). If you need any service in the hotel, you can use a smart device in the room to summon a crew member. The staff are very enthusiastic. There are many activities in Jumbo House alone. I stayed in the hotel for a day to eat and walk, but it was still not enough. I hope that when the baby is older, I will have the opportunity to come back to play. I didn’t play in the swimming pool, game room, night tour, etc.

This resort is absolutely amazing from the staff to the amenities. I felt very comfortable here as a first-time solo traveler. I received daily text messages from staff checking in on me which I appreciated so much. I loved it there. Definitely my go to hotel for each time I visit Orlando!

It is not an expensive hotel and is pretty decent for what you pay. It is very, very big and set up in the ”motel style” where all the of the rooms have an exterior entrance. They wouldn't let uber eats drivers come past the lobby, which is pretty annoying given that it is about a 5 minute walk to the lobby (and then 5 back), where as if the driver could drive right up to your building, it would take 30 seconds. Not fun when it's pouring rain (like in my case).

The phone at the front desk of the hotel is almost always unanswered. The minibar in American hotels does not provide any beverages. They only provide coffee machines and mineral water. There are no saucers, small spoons, and the kitchen cabinets are empty. I feel that my family is so poor that there is no one. The tableware 😓, the safe checkin is locked, I made a phone call, and went to the front desk face to face, and no one came after staying for three days. The hotel service in the United States cannot be compared with that in China, and the restaurant is very good!

Pleasant stay in a decent location however the property does seem to have deteriorated since my last stay, the cleanliness being an area that seems to have dipped. My bathroom for example was full of the previous occupants hair which should have been spotted by the housekeeping team. There also seemed to be an issue with elevators in the property at the time of my stay due to a number being out of action.

Hotel looks little old, but It was acceptable because the price was exceptionally cheap. I got the accomodation in this hotel with amazing price. I think this hotel is one of the best option if you wanna stay in Orlando

It didn’t start out well at the beginning. Property is huge but took awhile to check in due to long lines. After getting checked in and going to room on the other side and making it to the 17th floor, realized the key wasn’t working. I had to go all the way back down and wait in line another 30 minutes to address the issue. It was really annoying that I had to wait this long to get help with a simple issue. The room was nice and comfortable and had a great view but I noticed food on one of the pillows. I didn’t bother to alert staff. I just didn’t use that particular pillow. Aside from this, I think the food choices at Descend 21, could be much better. Th fries were overcooked but burger was just ok. Pool area was amazing!!! I could have stayed there all day! Hotel is also in a great area.

Overall experience is not bad but not as expected! Rooms are small and it’s missing a lot of important amenities for a family trip most importantly the microwave. The self laundry room operate by coins and the coin machine there is not working so you have to walk to the reception to get changes. They don’t charge resort fee but the charge $28 for a self parking which is far away from the building! You have to walk all the way there and pay $28 plus tax a day! There’s shuttle but don’t operate after certain times. Rooms are quiet, clean and full of towels. Location is not that great putting that you have to walk to the parking to get to the car and drive to the international drive near icon park. I don’t think I’ll book there again.