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5 star

The St. Regis Osaka
4.5/589 Reviews

The St. Regis Osaka

Osaka|1.11km from Chu
Concierge: We emailed the hotel weeks in advance of our stay to assist with bookings. Weeks would pass before they would respond, and multiple follow up emails were required to get a response. They did successfully book one 3 Michelin star restaurant to which we owe them significant credit. However, when we arrived and asked basic requests such as where to find restaurants or stores, the concierge was usually very short and had no suggestions. We were better off consulting Google maps. And this for a 5 star concierge service? In addition, the English skills of many of the concierge staff were extremely limited. While I know some Japanese, it should not be required at a hotel of this calibre. In fact, when visiting Japan, a 5 star hotel should have fluent English speakers for most front facing staff. Hotel Condition: The hotel has significant and noticeable wear and tear. We were in a Grand Deluxe Suite and when I arrived, a man was literally gluing on a piece of the door that had torn off. The woodwork throughout the suite was heavily scratched and dented including tables. The carpet was worn thin, and the sofa's velvet exterior was worn. In any event, for a hotel suite whose copay was $500+ per night, this was disappointing. Check out Process: The check out process was extremely troubling and disappointing. We asked for a Butler to assist with bags multiple times, and even after 45 minutes they did not come up to our room to collect our bags. This resulted in us having to drag our bags down to the lobby ourselves, as we were rushing for a Shinkansen train. Normally, this would have been fine, but we had a lot of luggage. The significantly wait time for luggage assistance is not characteristic of a St. Regis. Hidden Taxes and No Final Folio Provided: The hotel has some hidden taxes associated with rooms that have copays for upgrades. While we expected to pay 50,000 yen per night + about 37,000 yen in total taxes (about 5600 yen per night in tax), we did not expect too many additional taxes. Yet there was another 6500 or so taxes per night in taxes we were assessed. Even after numerous attempts, the hotel never sent a final folio nor explained the charges which is all I asked. General Impressions: The hotel seems poorly managed with a ”choatic” vibe in which there is not only no personalized guests are vying for the attention for concierge staff who are stretched too thin with minimal English skills. While I understand this is a busy time for the hotel, the hotel should not be having any difficulty meeting basic demands of elite members even when they are at capacity. The hotel felt more like a 3-4 star hotel than a St. Regis. Among St. Regis hotels, this one was a major disappointment.

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Top rated hotels in Osaka

Searching for hotels near Chu? Compare room rates and reviews to find your ideal stay.
Chateau Minamisenba
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The space is large and the location is close to the subway station.
Yiyihouse Shinsaibashi
4.6/532 Reviews
Get off at Nagahoribashi Station, exit from Exit 1 and walk for four to five minutes. It takes more than 20 minutes to walk from Dotonbori and about 12 minutes from Shinsaibashi. There is a nice noodle shop opposite the B&B, and the convenience store nearby is also very convenient. The entrance is relatively hidden, so you can walk by without noticing. You can check in and check out with your keys at the door. The room is very neat and clean. Although it is not big, it is enough for two people to stay for a while. There are enough towels, slippers, shower gel, shampoo, conditioner, and toilet paper. It's better to bring your own toothbrush and toothpaste. The quilt is too thick. It's very hot in November this year, so it's a bit hard to cover at night. This time I settled in Osaka very smoothly, and yiyi house is highly recommended.
Lite House Shinsaibashi Ⅳ
4.4/530 Reviews
The room was large and clean, which was nice. However, there was dust on the sofa and it was unmanned, so it was a bit inconvenient because I stayed for several consecutive nights and they didn't provide cleaning or towels. It was quite nice because it was 5 minutes from the station. It was nice because the room was big and clean. But there was powder on the sofa and it was unattended. And it was uncomfortable because they didn't clean or give me towels after one day. It was pretty good because it was 5 minutes away from the station
Stayat Osaka Shinsaibashi East
4.2/550 Reviews
The location is about seven minutes away from the subway exit, easy to find and acceptable. The hotel building is quite new, and the in-room facilities are complete, including toothbrushes, shavers, and hair dryers. There is a small kitchen for simple cooking, and all the utensils are needed are chopsticks and dishcloths. The bathroom shower water pressure is high. Check-in and check-out are all self-service, and the procedures are quite cumbersome (for example, you have already uploaded a copy of your passport when confirming the reservation, but you have to upload it again when you check in, which is very time-consuming). The hotel sent out a lot of email reminders before check-in, but they were all in Japanese (I personally think that if you want to attract foreign guests, please add an English version). In addition, the hotel issued some confusing restrictions (such as not being able to go out of the terrace). There was a strange smell in the room when I checked in, and it didn't go away after staying for three nights.
leopard Shinsaibashi
4.5/5131 Reviews
Clean and spacious room with private balcony. It is about 800 metres from Daimaru Shinsaibashi. The management office is on 2nd floor and they are nice and helpful people. My room equips with high speed wifi, microwave oven, refrigerator, stove and even a washing machine. However, the only downside is lacking a TV set. Overall, I would highly recommend this hotel.
Hotel Ekichika Nagahoribashi
3.8/527 Reviews
The location is easy to understand because it is at the corner where Sakaisuji and nagashino Dori street cross, but the entrance was a little difficult to understand Enter the entrance with a Chinese restaurant on the first floor, and there is a receptionist on the fourth floor by elevator The size of the room and the size of the bed are no problem, and even the bed moves in twin, so you can match it. I think the suitcase is better because there is a little passage when entering the room and it is large The bathtub and washbasin are small The toilet is not a washlet. The bathroom was overall small but cleaning was well done It was a little hard to use shampoo and body soap with bags

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