Joanruth
December 22, 2023
The property and staff were fine. The website at reserving however kept changing the date for our reservation. When I thought I had finally gotten my dates to stay and pressed Reserve, it snapped back to it's default date a month before my arrival. I instantly contacted the hotel but the off-site manager refused to adjust it it as it was not "refundable". Additional attempts to have my $160 returned or credited to my real reservation failed . . .even when allowing them to rerent the room on the erroneous date for which I was being charged. The on-site staff were very kind, but the refusal of the mgmt to recognize this as their systems error, for which I was forced to pay, left a very bad taste in my mouth, a big hole in my pocket and a commitment to never stay at or trust TOTT again. Poor business decision. Buyer beware here.