Hyatt Regency Phuket Resort Reviews

Response from Property: Dear Calvin, thank you for your kind words! We're thrilled to hear that you had a great experience with our service and staff, and that you found your room to exceed your expectations. We're also delighted that you enjoyed Casa Boho restaurant's food, music, and beautiful sunset views. We look forward to hosting you again at the resort. Thanks, and regards. Utsah Sehgal. Director of Operations.

Response from Property: Dear Guest, thank you for your feedback. We are delighted to hear that you enjoyed our breakfast and service. However, I apologize for the cleanliness and condition of our facilities not meeting your expectations. Your comments about the construction view and the age of the facilities are noted, and we will address the possible issues to enhance our guests' experiences. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future. Thanks, and regards. Utsah Sehgal. Director of Operations.

Response from Property: Dear Guest, thank you for choosing Hyatt Regency Phuket Hotel! We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back in the future. Regards Utsah Sehgal, Director of Operations.

Response from Property: Dear Guests, We appreciate your feedback and are pleased to hear that you enjoyed the room. We apologize for any confusion or inconvenience you experienced regarding the pool features. Your comments have been noted, and we will work to improve communication and ensure that our guests have a clear understanding of the room amenities. It's important to clarify that the room allocation is not based on booking through a specific platform. We strive to provide the best experience for all our guests, regardless of the booking method. Your feedback is valuable, and we hope to provide you with a more seamless and enjoyable stay in the future. Regards, Utsah Sehgal, Director of Operations.

Response from Property: Dear Jessica, Thank you for your positive feedback on your recent stay with us. We're delighted to hear that you found our hotel's breakfast, pool, and location to your liking, and that you appreciated the modern and clean rooms. Regarding the issue you experienced with wet floors when the AC was off, please note that in these weather conditions, high humidity can lead to condensation and cause surfaces to become damp. We understand that this may have been an unexpected inconvenience. Regarding the issue you encountered with drainage smells, we want to assure you that we have already been actively addressing this concern. Your feedback is valuable, and we appreciate your understanding as we take steps to enhance the overall experience for our guests. We look forward to hosting you again. Regards Utsah Sehgal, Director of Operations.

Response from Property: Dear Guest, thank you for choosing our hotel and sharing your fantastic feedback with us. We're thrilled to hear that you had an enjoyable experience with our amazing staff, facilities, and a plethora of activities for kids and families. It's delightful to know that you enjoyed the ambiance of our poolside bar. Once again, thank you for your kind words, and we look forward to the pleasure of welcoming you and your family back for more memorable moments. Thanks, and regards, Utsah Sehgal, Director of Operations.

Response from Property: Dear Evgeniia,Thank you very much for taking the time to share your experiences at Hyatt Regency Phuket Resort. Your great feedback will be definitely shared among our team and become a great motivation to all of the members here. This is a tool to ensure that your next visit will be, again a memorable one.We look forward to welcoming you again in the near future. Kind regards, Hyatt Regency Phuket Team

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your experiences at Hyatt Regency Phuket Resort. Your great feedback will be definitely shared among our team and become a great motivation to all of the members here. This is a tool to ensure that your next visit will be, again a memorable one. We look forward to welcoming you again in the near future.Kind regards,Hyatt Regency Phuket Team

Response from Property: Dear Guest, we want to extend our sincerest apologies for the inconvenience you experienced during your recent stay with us due to the poor performance of the air conditioner in your room. We understand the discomfort and frustration this may have caused, especially with your room being wet throughout the day. Please know that we take your feedback seriously, and our maintenance team is already addressing the issue with the air conditioning unit in your room to ensure it is functioning optimally for our future guests. We are truly sorry for any disruption this may have caused to your stay, and we appreciate your understanding and patience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Thanks, and regards. Utsah Sehgal. Director of Operations.

Response from Property: Dear Reinardus, I wanted to extend my sincerest gratitude for your recent feedback regarding your stay with us. Your comments are invaluable to us as we continuously strive to enhance the experience we provide to our guests. I'm delighted to hear that you found our hotel to be a very good choice and that you enjoyed our fantastic pool. Creating a memorable and enjoyable experience for our guests is always our top priority, and it's wonderful to know that we were able to exceed your expectations in this regard. While we're thrilled that you enjoyed our pool facilities, we regret to hear that the beach did not meet your expectations. Thank you once again for choosing to stay with us and for taking the time to share your thoughts. Look forward to seeing you again at the resort. Thanks, and regards, Utsah Sehgal. Director of Operations.

Response from Property: Dear Hartono, we sincerely apologize for the inconvenience you experienced upon check-in, where you were provided a key to a room that was already occupied. Your comfort and satisfaction are our top priorities, and we deeply regret any frustration this may have caused. We take this matter very seriously and assure you that we are actively investigating the lapse in our check-in procedures to prevent any similar incidents in the future. This is not reflective of our usual standards, and we appreciate your understanding as we work to rectify this issue. We value your feedback and hope to have the opportunity to regain your trust during your future stays with us. Thank you for bringing this to our attention, and we appreciate your understanding. Regards, Utsah Sehgal, Director of Operations.

Response from Property: Dear Guest, we're delighted to hear that you had a positive experience during your stay at our hotel. Your feedback is greatly appreciated, and we're pleased that you enjoyed your time with us. We're committed to continually enhancing our services to provide you with an even better experience in the future. Look forward to your next visit. Regards, Utsah Sehgal, Director of Operations.