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"Environment (Figure 1): On a remote street in Cardiff, surrounded by residential areas (Figure 2), people who are new to the city need to use Google Maps to find it. The environment is good during the day. There is a bar downstairs. The hostess is very polite. I arrived late. She found my materials from the guest information and told the password to open the door, which was smooth Hygienic: No problem, very clean, the room is not big, there is a separate bathroom, booked a single room suitable for one person Other pictures show local castles and street buildings in Cardiff"

"The service is great and the facilities are good."

"This was a lovely room! Didn't have its own bathroom which I wasn't expecting but I think that's just me not really reading the listing! The person who checked me in was lovely and the room was warm and decorated nicely. Thanks!"

"Overall, it was a good experience. The reception staff was a bit rude. Room service was not satisfactory. It was overpriced. The AC was not working, and there was no ventilation."

"The hotel room is cozy, clean, and budget-friendly, making it a great choice for travelers. However, it is quite small, with no table or chair, and limited space for bags, which may be a challenge for those with a lot of luggage. Despite this, the warm and accommodating staff truly make the stay pleasant, ensuring a welcoming experience."

"Positives: Receptionist on the desk was nice and polite. The room itself was large, had a kettle with coffee etc, iron and ironing board, shampoo and body wash, comfy large bed. Negatives: the hotel was so loud not from other rooms but from outside, I did ask for a quiet room. But was woken again at 4am with the sound of bass that carried on until 5am! Should have guessed it was going to be noisy when the receptionist mentioned they could provide ear plugs if needed! The receptionist did say if it was too loud we could move but it wasn’t at 3pm. And there was no point in moving at 2am when we heard the outside noise. If I could guarantee a room that was definitely quiet I would stay again."

"We arrived at Cardiff Central by train, which is 15mins walking to this Premier Inn. It was very welcoming and staff friendly, rooms clean, with as much tea and coffee, which you took from the travellers store at the main entrance. My only gripe is as I have dietary requirements, They couldn't cater for them and had to make do with what was on offer. No gluten free food at night, Only what I would call general burgers, lasagne, steak battered fish and chips. Only veg on offer was peas. In this day and age Hotels need to cater for a variety of people's health conditions. Vegan/vegetarians are not Gluten free or Ibs sufferers or Celiacs. Which are complicated problems. It would be helpful if they offered something which could be adapted. ."

"Overall, the experience was good. However, I found the family rooms very small and not much space to move. The bathroom was beautiful however, I would expected things like shower cos, seeing kit, etc but there was nothing. Facilities at hotel were good, however there was no parking and the nearby parking was very expensive. With regards to comfort, the beds were comfortable but the pillows were very uncomfortable. There was also no fridge in the room. I had previously stayed at a double tree Hilton Hilton and expected more from Hilton. In my opinion, Double tree Hilton is much better."

"The hotel is smart and well located for Cardiff city centre and the castle. Situated in an old arcade, the layout is a little confusing, but the room was very comfortable and the staff extremely helpful."

"Located in the middle of the city centre close to castle and local attractions. Unfortunately room backed into a night club which played music till 4am. If you are a light sleeper this could be an issue. Other then that lovely place."