Sandos Caracol Eco Resort All Inclusive
0 nights
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Playa del Carmen
Sandos Caracol Eco Resort All Inclusive
Health Protected
Cancun - Chetumal km 295, 77710 Playa del, Playa del Carmen, Quintana Roo 77710, Mexico
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Located in Playa del Carmen (Grand Coral), Sandos Caracol Eco Resort - All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Alegría Shopping Mall. This upscale property is 6 mi (9.6 km) from Quinta Avenida and 6.3 mi (10.1 km) from Central Square.Show More
We Price Match
3.4/5Cleanliness: 3.4
All 100 Reviews
Amenities
Golf CourseSunbathing AreaOutdoor Swimming PoolExclusive Beach AreaBeach VolleyballSnorkelingHikingSaunaSpaMassage Room
All Amenities
Surroundings
Airport: Cozumel International Airport
(41.3 km)
Airport: Cancún International Airport
(52.4 km)
Landmarks: Theater Sandos
(<100m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
5
Deluxe Select Adults Only
1 King bed and 1 Sofa bed
Free Wi-Fi
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
3
Superior Select (Adult Only)
2 Queen bed and 1 King bed
Free Wi-Fi
In-room Wi-Fi
Check Availability
5
Select Penthouse (Adult Only)
1 King bed and 1 Sofa bed
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Family Economy Room Penthouse
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
2
Double Select Club Superior 1 Adult, Adults Only + 18
1 Double bed and 1 King bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
TV
Electric Fan
Check Availability
2
Family Economy Room Penthouse
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
Electric Fan
Check Availability
5
Family Economy Room Suite
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Minibar
TV
Electric Fan
Check Availability
9
Family Economy Superior Room
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
6
Royal Elite Superior Room
1 King bed or 2 Double bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
6
Royal Elite Room Penthouse
1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
2
Double Select Club Superior 2 Adults, Adults Only + 18
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Family Economy Room Suite
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Electric Fan
Private Toilet
Check Availability
1
Double Select Club Penthouse 2 Adults, Adults Only + 18
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Family Economy Room Suite
1 King bed and 1 Bunk bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Royal Elite One Bedroom Room Suite
1 Queen bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
1
Double Select Club Deluxe 2 Adults, Adults Only + 18
1 King bed and 1 Sofa bed
Has window
Free Wi-Fi
Non-smoking
In-room Wi-Fi
Check Availability
4
Royal Elite One Bedroom Room Suite
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Minibar
TV
Check Availability
Hide Room Types
Guest Reviews(100)
3.4/5
Verified Reviews- Cleanliness3.4
- Amenities3.4
- Location3.4
- Service3.4
JUANITA
February 22, 2024
We did not get the individual check in that was to be with our upgrade. The safe did not work, had to ask for items that were supposed to be included. Small room. Location of room to the adults only was at other corner of each other. Pool closest to our room was either the biggest general population or members only and your not allowed to use.
Rafael
February 20, 2024
Beautiful grounds but the worst food I have ever had! I was forced to leave the all inclusive resort everyday to eat a decent meal.
Emma
February 19, 2024
The wildlife was interesting and unique but did not make up for lack of dining options, quality service, and room cleanliness. Honestly, I could have ignored most issues if the food options were better. You have a choice of 3 buffets with flavorless food that isn’t cooked well or maybe have a chance to make a reservation at a restaurant between 12am and 12:05am. And room service is an absolute joke if you even receive your order or if they answer the phone.
JONATHAN
February 18, 2024
We stayed here expecting a good hotel and thinking of a great vacation and stay and ended with a big disappoin**ent, food was terrible and same everyday, drinks very poorly, areas not well maintained
Roms ok in the renovated areas but the other rooms are old and smelly talking to other guest about their rooms .
Definitely will never come back or stay at this place again....
Joanne
February 18, 2024
This is the worst all-inclusive resort we have ever been at. The buffet food was terrible, enough to make some of us very ill. The swim up bar allows children to play in the pool until closing, absolutely unacceptable, no one wants to drink alcohol around kids. My room had no furniture other than a bed, a table with a water machine on it and a mini fridge, no bench in the bathroom like others room had. I brought in the cheap patio furniture so I had a place to sit. My daughters room completely flooded from a leak in the bathroom sink, thank goodness she and her husband were waiting to change to a room with a king bed as their suitcases were on the spare bed AND they never did get a king bed suite! They had to block the shower drain to stop the putrid sewer smell. The whole resort smells bad, the grounds and pools are always dirty. The staff are miserable and have no desire to be helpful. Reservations for restaurants is a hit and miss on their app, I never got one. Every day I tried to be hopeful and make the best of it but spent most days feeling so disappointed. There were a lot of small children, felt like the parents made a wrong turn and had meant to go to Disneyworld. The kids dominated the evening adult activities and most that knew better had no manners in the buffet, touching everything then putting it back, ugh. We went to the sister resort Playacar a few times just to get our money's worth, that place was nice. The Caracol is a 2 star joint... do not recommend!
Justin
February 18, 2024
Impossible to make reservations for dinner. Buffet food is terrible. No swimmable beach. Room service takes over an hour and then food shows up cold. Entertainment at night is mediocre. Can’t get a pool chair around the pool and everyone is saving chairs as of very early. You couldn’t pay me to stay at this hotel ever again.
Hollie
February 7, 2024
Don’t waste your money paying for superior select. You get nothing extra. Reservations are always booked so you have to eat the buffet almost every meal. If you have kids, it a good place to go, not for couples. We paid For the supposed adults only area and kids were rampant. Kids were also in the adult only beach. No quiet anywhere. Staff was indifferent and sometimes rude. Resort is understaffed. Will not be returning.
Michael
February 5, 2024
Horrible food that you constantly stress about. Unable to get dinner reservations anywhere and the process is so bad staff even complain about it. Rooms smell like sewage. Pools are dirty. Guest services is a bunch of POS males that cannot listen nor help in any manner. WORST VACATION EVER!! Avoid at ALL costs!!
JUDY
February 4, 2024
The property is really nice, the ocean is beautiful and warm and quite outstanding. Water shoes are a must. But get into that ocean ! Lots of monkeys in the trees and other wildlife . They have a small area with donkeys and sheep which I think is unnecessary , as the small amount of animals in there look miserable although they did have staff in there taking care of them each day. The big negative is the reservation system .. they have an app which is not accurate at all. And for the Brazilian and Japanese restaurants, you need to line up for some reason at 9:00 am and it’s a ridiculously long line … like hours long. And then you still can’t get in. So I wouldn’t even bother wasting your holiday time doing that. We went to the Italian restaurant after we couldn’t get the app to do its thing. And they let us in. So just do that … go talk to them at the restaurant around dinner time. It’s really a ridiculous system that needs to be changed. But mostly , the staff and servers around the resort were nice and friendly. We did book our shuttle to and from the airport through ******* when we booked our trip. Well the shuttle from the Cancun airport didn’t come and get us ! So we had to pay big money to take a cab. The guy was apologetic and gave us info to request a refund. So we’ll see how that goes 🙄. I will be contacting customer service on that matter and hoping for the best.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Children between 0 and 1 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental
StyleBuffet
| Age | Fee |
|---|---|
Adult | Mex$18.15 (approx. HK$8.45) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Cleanliness
- 3.4/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Opened: 2005
- Renovated: 2011
- Number of Rooms: 4068
Located in Playa del Carmen (Grand Coral), Sandos Caracol Eco Resort - All Inclusive is within a 15-minute drive of Gran Coyote Golf and Quinta Alegría Shopping Mall. This upscale property is 6 mi (9.6 km) from Quinta Avenida and 6.3 mi (10.1 km) from Central Square.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 9 restaurants, or stay in and take advantage of the room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a complimentary water park. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at one of the property's 9 restaurants, or stay in and take advantage of the room service. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Satellite television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Services & Amenities
Most popular business facilities
Golf Course
Sunbathing Area
Outdoor Swimming Pool
Exclusive Beach Area
Beach Volleyball
Snorkeling
Hiking
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Private ParkingFree
Airport Pick-up ServiceAdditional charge
Airport Shuttle Service
Bar
Nightclub
Basketball Court
Tennis Court
Billiards Room
Table Tennis Room
Restaurant
Meeting RoomAdditional charge
Children's Playground
Water ParkFree
Water Slide
Kids' Club
Currency Exchange
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Exclusive Beach Area
Spa
Fitness Room
Bar
Restaurant
Children's Playground
Water Park
Kids' Club
Restaurant
Restaurant
No additional info available
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