DoubleTree by Hilton Jakarta Bintaro Jaya Reviews

An absolutely perfect stay from start to finish. The service was impeccable – staff were consistently professional, warm, and attentive to every detail. The rooms were spacious, clean, and exceptionally comfortable, providing a true sense of relaxation. One of the highlights was the direct access to a large shopping mall, which made dining and shopping incredibly convenient. I highly recommend this hotel to anyone looking for a seamless and enjoyable experience in Bintaro. I will certainly return the next time I’m in town.

I recently stayed at DoubleTree by Hilton Jakarta – Bintaro with my family, and overall, we had a good experience in terms of location and dining service. The hotel is conveniently located, and both dinner and breakfast were enjoyable, with a good variety of food and excellent taste. The restaurant team did a great job. However, there are several service points that need serious improvement, especially considering this is a Hilton brand property. We arrived at the hotel around 16:30, yet surprisingly, our room was not ready. The receptionist told us to wait for an additional one hour, despite us paying full price and arriving well past the standard check-in time. This was especially inconvenient because my son was not feeling well and needed to rest immediately. After we expressed our dissatisfaction, the front desk suddenly “found” a room that was ready. Unfortunately, the room did not match our booking preferences. I had specifically booked and paid extra for a high-floor room, but we were assigned a room on a lower floor. When I asked for clarification, the hotel staff mentioned it was an “upgrade.” However, upon checking, the so-called upgraded room was only 4 m² larger and the price difference was merely 8–10 USD compared to the original booking—hardly a meaningful upgrade and not aligned with what we paid for. Additionally, I had included a dinner package in my reservation, but upon check-in, no one informed us about the dinner details. We had to proactively ask for information, otherwise it would have been overlooked entirely. I understand the hotel was at full capacity due to the holiday season, but frankly, this cannot be an excuse for such disorganized service. This is DoubleTree by Hilton, not a standard budget hotel. Proper preparation for peak seasons is expected from a global hotel chain, and this experience fell short of that standard. In conclusion, while I appreciate the dining experience and the hotel’s convenient location, the check-in process and handling of my booking were disappointing. This stay has made me reconsider whether I would return to this hotel in the future.

Exceptional Stay at DoubleTree Bintaro – Always Feels Like Home I had the pleasure of staying at the DoubleTree Hotel Bintaro from June 18 to June 20, in the King Room with a Sofa Bed. As always, my experience at this property was nothing short of amazing. The level of comfort, cleanliness, and service remained consistently excellent throughout my stay. Although I did not opt for the breakfast buffet this time, I genuinely missed the hotel’s signature morning spread, which I remember fondly from previous visits. Their breakfast selection has always been a delightful part of the stay, and I look forward to enjoying it again on my next visit. What truly stood out during this visit was, once again, the exceptional service from Bella. Her warm hospitality and attention to detail went above and beyond expectations. It is always reassuring to be welcomed by familiar faces who consistently provide such high-quality service. I’m sincerely grateful to Bella for making my stay as comfortable and pleasant as ever. There is absolutely nothing I could point to as a shortcoming during my time at DoubleTree Bintaro. Everything met or exceeded my expectations, and I wholeheartedly recommend this hotel to anyone seeking a reliable and relaxing stay in the Bintaro area.

I booked king room with sofa bed. The room is comfy and clean. The bathroom is large and shower area is so clean. Location is superb. The hotel is adjacent to Xchange mall 1 and 2. The mall is full with shops and restaurant. Breakfast is excellent and varied. You will find local noodles Laksa, nice selection of pastries, boiled rice, american breakfast. Staff is very attentive and helpful. They speak good Enlish

Great location. Staff are very friendly. Breakfast is good with a variety of choices. However, the TV doesn't have Netflix. It doesn't even allow us to install the app, even though it's a smart TV.

Love banget staycation di sini. Service, ambiance , all is good.

Sudah member hilton kemana-mana suka banget stay di hilton. Terutama amenities nya suka banget sama sabun nya enak banget wanginya super calming

The hotel is great. Clean. Staff are so helpful and kind. Location a little bit far bur after all is good.

The hotel is quite good ! All the amenities we should expect for this standard of hotel . The staff is very professional and polite

Good hotel. Clean and convenient. A little noisy if you have your room facing the road

Great experience! Pleasant stay for all of us. Breakfast options may be improved.

A comfortable and clean hotel with the added bonus of a strategic location—there’s direct access to Bintaro Jaya Xchange Mall. The staff were friendly and even allowed us a late checkout, which we really appreciated. The room was well-equipped with amenities like a TV, AC, mini refrigerator, iron, shampoo, conditioner, body lotion, and more. Thank you, DoubleTree, for making our stay enjoyable!

Amazing! Love the pool. The room and breakfast 🥞❤️

Its a 4star Hilton..new hotel. Small gym n nice pool for evening swimming. So crowded at morning