Guest User
June 4, 2024
Visit number 4, room 317 Seaview and balcony. On arrival, it was smooth process signing in and the offer a Calva or Orange juice did not go amiss. Even though it was midday, our room was ready allowing us to get unpacked and have some pool time! Room was clean and tidy, excellent view of the pool and beach. Couple of changes; Tony, the manager, is new to the hotel. He was more visible than his predecessor and interacted with guests. Secondly, Mirablua is now for hotel guests only. This was a little confusing as there was no mention of this when booking (TUI) but having checked, it seems to be part of the Delux or Full Board package. We did have breakfast and evening meal in Mirablua, the food was excellent and service amazing. Thank you to Joan, Anna and Victoria who were very attentive. The food was well prepared and well cooked. Much choice at both breakfast and evening meals, with themed nights. The hotel is in an excellent location, right on the beach and not far to the Port. The staff are always pleasant and pleased to assist. Plenty of sun loungers, never a shortage and 2 good pools. Special mentions: Claudio (Maintenance), who responded in a timely manner to fix a couple of things. Always with a positive demeanour and resolving the problems with no drama. Joan (Restaurants), works in both restaurants. Always quick to acknowledge you, very pleasant and happy to chat, providing useful local knowledge. Mateo (Reception), a fellow guest left their glasses at a restaurant in the old town, the night before they were due to depart. Mateo spoke to the restaurant and arranged to take the guest back to the restaurant, after he finished his shift. This act of kindness did not go unnoticed. To the team; Receptionists, cleaners, chefs, waiters, waitresses, pool staff, maintenance, gardening, lifeguards and manager, thank you for another relaxing stress-free break. See you next year!