Guest User
June 3, 2024
After my stepfather died I wanted to take my mother away to some place warm where she could relax and decompress. She needed to recharge her batteries after losing her spouse of 50 years. I looked around, reading Trip Advisor reviews religiously and checking prices. I decided on Secrets Tides because of all the 5* reviews and the fact that it was new. Unfortunately, my mother had let her passport lapse so we had to wait until her new one came which is why we did not book until the end of May. I was a bit worried about the timing as I did not want there to be rain all the time. As it happened it only rained on day and a few times at night. It was cloudy a few days. We arrived to a cold towel and a glass of champagne. Check-in only took a few moments and then a bellman took us to our room. The buildings are 3 storeys and have elevators. The room was a tropical view which meant it was at the back of the building overlooking the service road. All of the ground floor buildings are swim out rooms on both sides. Pool view was a bit more expensive. Ocean view and Preferred were again more expensive. Our rooms were well appointed. Two queen beds with a huge amount of pillows. a seating area, a dining area, a large tv. There was two benches at the end of each bed for our suitcase or there was a huge bench under the tv for suit cases and an opening underneath for shoes. There was a large closet with drawers. Hangers and pant hangers (should have more in the room). There were two bathrobes and two pairs of slippers. But it was so humid that we never used them. There was also a large umbrella and a laundry bag. There was also a steamer which I used to get some wrinkles out of clothes The washroom had a large walk in shower with dual rain head shower heads and a hand held shower head. There was a double sink vanity and a separate toilet room. there were lots of big fluffy white towels large enough to wrap around and face cloths and hand towels. The amenities included soap, shower gel, shampoo and body lotion, a comb, a shower cap, sewing kit and Q-tips and a nail file. In the preferred rooms they have a razor and tooth brush/tooth paste. Also there is a hair dryer and scale. I used the body lotion as hair conditioner but it would be nice if they had actual hair conditioner. Everything is well wired. When you enter your room, the lights turn on and it makes a noise. The lights also come on. There were no bracelets, just key cards. Which is nice. There is a preferred area and the normal area. We did not feel the need to upgrade and honestly every single member of staff was so helpful, we did not feel we missed out on anything by not having a butler. We were happy with everything. The beds were more than comfortable and it was quiet at night. The restaurants were excellent. The Market Cafe for breakfast and lunch has a lot of different choices to please everyone! (For breakfast they could have more juice choices like mang