Robert and Hollyann
October 26, 2023
Three nights booked that almost became two - not by our choice. Came back to hotel late from funeral on our last night to find our keys no longer unlocked stairway. Got to our room and found beds *****ped, a few dirty linens and towels on the floor and no clean towels. My request for help was met with "housekeeping can fix that in the morning". I asked for another cleaned room. I was told that "I was not booked for another night". I explained that we were booked for another night and could provide proof. After two more rooms were offered (broken TV's), I finally was given a working and "clean" room. Rooms were clean but all other corners of this property were surprisingly dirty and run down/damaged inside and out. Tire puncturing debris was scattered in parking lots. I had to watch my step on outside of property to avoid what looked like "pet business" in walkways and around front pillars at entrance. Many half-painted chairs and mess took up some of front lot for entire visit. No breakfast as advertised, only coffee (was good, though!). No room for breakfast if there was any. Dining room had no tables. If it did, they were buried. Dining room was full of personal belongings, tools and a bicycle. Collectively with the combination of clutter, mess and room confusion - this was the worst experience I have had at a "national chain" hotel in all my years of business and personal travel. I will definitely be willing to spend more to stay somewhere else next time in this area. Yuk.