Huoguoyaozhongla
August 18, 2021
🚗 Transportation: Navigate the hotel, drive there, parking is very convenient, there are parking lots outside, free
🍃Environment: The hotel is not big, with a patio in the middle. There are seats on the first floor and the second floor where you can rest and chat.
You can only take a walk outside.
There are three floors in total, the one with the attic is on the third floor, and there is no elevator.
The room is really small and there is no air conditioning in the attic.
🔔Service: Super dissatisfied
The boyfriend’s hands are inconvenient, so he doesn’t need to help with the luggage, and he doesn’t say where to go upstairs.
It was more than two o'clock in the afternoon when I arrived at the hotel. There was no water. I asked the front desk what was the situation and when the water came. I didn't know the reply 🤷♀️.
There was no water. I went to the front desk and asked whether it was a female employee or I didn’t know. Later, a male employee was called and explained to us that after 40 minutes, there was no water.
No measures were taken halfway.
When I went out for dinner at 7 o'clock, I bought two buckets of water and brought it back. At 8:30, two pieces of mineral water were placed at the front desk and asked if it was possible. The female employee said that of course it was possible, so she took two bottles.
On the corridor of the room on the upper floor, we encountered a male employee putting mineral water and told us that we received the notice that the water was coming at 9 o’clock. If it didn’t come, we could choose to check out and we would be compensated. At the same time, it is the Chinese Valentine's Day and it is the weekend, so I apologize to us. Water came from behind, so we didn't contact the hotel anymore.
The water was stopped in the middle of the night, and there was no noodles or noodles for breakfast in the morning. It was said that it was because of the lack of water.
3 personal feelings during the whole process:
1 Some employees are negligent and have no basic service concept. "I don't know" this kind of words to the guests repeatedly, the experience is really bad.
2 The hotel's emergency response is poor. The first time I called and said that there was no water, I didn’t know that the water had stopped, and I didn’t know if it was a water pressure problem after asking three questions. The public toilet on the first floor was not flushed and there was no sign to remind me; for five full hours, no Speaking of sending water to everyone, there are only two bottles of water in the room. It takes less than ten minutes to drive from the hotel to the shops in the nearest residential area; since the water was cut off the first day, water was not stored and water was provided for breakfast. If I didn't come out, I didn't take the initiative to explain. I just asked if there was no water and I couldn't cook.
3 I booked the room in advance, the price is relatively cheap, it seems that the price increase is quite high later. I really feel that living in InterContinental and Indigo is much more cost-effective than here, especially for families with children. The quality of the staff, the experience of staying in the store, and the dining experience are not at the same level.
The water cut is beyond the control of the hotel, but the follow-up series of emergency measures and trea**ents are the embodiment of your professionalism. Obviously, you are not qualified enough.
Finally, thank the male employee for his patient explanation and sincere sorry. Keep going.
Original TextTranslation provided by Google