101 Reviews
Hilton Garden Inn Dallas/Richardson
Richardson|1.5km from Bioengineering and Sciences Building (BSB)
WARNING: DO NOT STAY HERE!!! MY ROOM WAS COVERED IN BLOOD!!!! I was in town for my sister’s wedding and they picked this hotel with a block rate discount. I arrived in Texas earlier than I expected, tried to call and book a room and was told they were “in the negatives and no rooms were available.” I then booked a room online and was guaranteed a room. I was overcharged and not given the wedding block rate. When I asked the front to please fix the charge, they discounted it but not to the correct rate. When I checked into my room, there were dirty socks on the floor, the room was filthy. Housekeeping came up and removed the socks and changed the sheets, but it only got worse. There was BLOOD on the carpet AND on the “CLEAN,” FOLDED towels in the bathroom!!! I was disgusted! I spoke to Daniel Alvarado, the assistant manager who was incredibly rude and disrespectful and laughed in my face when I told him about the blood all over our room (I even showed him photos). After my boyfriend spoke to him, he agreed to completely comp our room (but refused to apologize even after I asked for merely an apology). Days after leaving, Daniel has charged my card MULTIPLE times coming to a total of $540.63. I asked him to please give me a refund and he told me to call my bank. My bank sees that he authorized the charges the day after I left the hotel. Daniel told me that he can’t do anything about it and that I should post a review. I spoke to their GM, Cody Stites who only yelled at me and told me that he has more important things to do and that if I want a refund I need to contact my bank (despite the invoice from the hotel guaranteeing that I would not be charged). At this point, I just want my money back. SAVE YOURSELF THE MISERY, DISGUST, AND DEMEANING CUSTOMER SERVICE AND STAY SOMEWHERE ELSE.
Very Good
126 Reviews