Positives: - Convenient location to the Halifax Citadel and the harbor, 2-3 blocks each way. - Good hot water - The room itself is old with limited electrical outlet, but the hotel installed extension cords and additional electrical outlet bases on the nightstand and on the desk to make charging easy and convenient. - The room was also dark due to its original design and age of the building, but the hotel brought in more lights and evenly spread-out the room to ensure no dark area/spot, which I appreciate. Negatives: - Hairs found on top of toilet and floors of the bathroom, lots of short hairs, disgusting - Watermarks on the coffee table and nightstand - Many pin holes on the walls and wall papers - When raising the dirty bathroom issues to the hotel, they sent an inexperienced person, Jared, over to help but the issues did not get resolved and made false accusations about me being rude to him when I was speaking at my normal voice and sharing cleanliness issues. - Toilet dripping all night - Booked for VIP package but did not get VIP service in both room quality and condition as well as staff attitude (particular from Jared) other than waiving the self-parking fee. - When speaking with the hotel manager about the issues after Jared's inability to solve it, the hotel manager plain outright told me over the phone that he did not care how I felt and was not willing to help solve the situation, and sided with his employee, Jared, who had negative attitude and accused me of being rude to his employees. And deflating the real issues, which is disgusting and unclean floors with many hairs. And made suggestions on using towels to ”cover up” all unclean hairs and dirty floors in the bathroom. - The hotel did not own up its own responsibility when dropping the ball on cleanliness and got defensive, worse yet, turned around falsely blaming me for being rude and treating hotel employees badly when it's them who started negative attitudes. Other: - Check in staff, Stella, was efficient but came across as impatient because she kept on cutting me off before I finished speaking. - Olga, the second check-in staff, was more cordial - There is no valet parking. The closet self-parking is across the street, no parking right underneath. In other words, if you sign up self-parking with the hotel, they will send you to a large parking garage across the street, and the hotel will provide you with an instruction slip on how to find it and find your way back to the hotel lobby. The parking garage entrance is on Albemarle St. If you follow hotel's instruction slip carefully, you should find your way back without issues. Always remember where you park. Or just ask people around. The walk from where you park to the hotel lobby is at least 10 minutes assuming you don't get lost. You would cross a big indoor food court and a walkway and escalates before getting back to the hotel lobby. The hotel shares parking structure with Hotel Halifax across the street. - No breakf
58 Reviews