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Hilton Palacio del Rio
4.2/5111 Reviews

Hilton Palacio del Rio

San Antonio City Center San Antonio|0.14km from La Villita Historic Village
At check-in Israel the bellman was the only saving grace from this weekend stay. A four or 5 bubble rating is not just about the room or the view. In this case both were great. It is also about the service and amenities. I requested a bathrobe for my husband and myself. Unfortunately, only one of the two had a belt. I requested that our car be brought to the front as advised 20 minutes ahead of when we needed it. We even spoke directly with the valet and explained that we were going to get breakfast and would easily be back in 20 minutes. Well, 20 minutes later when we returned, there was no car. So, we waited about 15 more minutes just to get the car. We wanted to order room service for lunch but there is no room service between 11am and 5pm. Forget about maid service. I made 3 unanswered calls to the desk on our room phone and finally called the hotel from my iPhone on the main number. When we got back about 11am, the room had not been done. Oh, by the way, you have to request that room service be provided each day which I had done at check in. I was told that there was no guarantee that room service would be provided when we were out of the room after 5 PM that evening. I was also given the wrong excuse: “We’ve been very busy” with no “I’m sorry and I’ll get it corrected as soon as possible.” My husband found a maid in the hallway and asked her to clean the room…which she did right then. Getting help with our luggage on check-out was also a comedy of resourcefulness. We personally asked a bellman when we entered the hotel to help us. He said that he would be right up with the cart. So, 15 minutes later, I went out into the hallway and spotted a bellman in the hallway about 3 doors down. He said that his understanding was that the bellman had called the room (??) and that no one had answered (??) so he decided not to come up with the cart (!) and had cancelled our request(!). Incredible. So, at this point, the other people were not ready, so the bellman asked if he could come back after he helped my husband and me down. They were nice enough to agree to that arrangement. The hotel failed miserably for us on this stay.

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Top rated hotels in San Antonio

Searching for hotels near La Villita Historic Village? Compare room rates and reviews to find your ideal stay.
Fairmount Hotel
4.4/543 Reviews
San Antonio City Center
While just a bit on the pricier side, this is an outstanding hotel. First, there is the great history, and they've fully remodeled/updated the place while maintaining the historical look and feel. Location is also excellent; it is easily walkable to all things downtown San Antonio. Staff was great and accommodating. Our only small 'complaint' was that the website is a bit out of date (e.g., check-out time is 11 rather than the web-site listed time of noon). Also, the reservation we made on-line was never acknowledged via email so we were unsure about it. Even an email request for a confirmation yielded no response. But our reservation was good and, again, all other things were great!
The Westin Riverwalk, San Antonio
4.3/5102 Reviews
San Antonio City Center
My wife and I just visited San Antonio for the first time with our one year old. We have traveled a lot over the years but traveling with a little one has been very difficult. Having excellent customer service in the restaurant of the Westin has made our life so much easier. Madi has provided one of the best experiences we’ve ever had at any hotel/restaurant. We plan on returning in the coming years and we hope that Madi is still here providing the excellent customer service we have experienced for the last week of our stay. I’ve also included a photo of how happy our son as been to interact with her!
Hotel Valencia Riverwalk
4.4/5101 Reviews
San Antonio City Center
Ohhhhhhh. I wasn’t sure about our room at first. Next to the health/workout room, I was worried it could be noisy. No, it was not, as assured by staff ( added benefit of water from the purifier). The staff are fabulous here. The rooms clean, large enough and pretty. The housekeeping staff are available, but not invasive, the bar staff are generous with pours and kind..The hotels areas such as the library, the outdoor fire area on he theirs and river balcony are great. I would definitely return. Loved it and we stayed for 4 nights.
Hotel Contessa - Suites on the Riverwalk
4.3/5100 Reviews
San Antonio City Center
The comparison of the decisions made by multiple stores is very worthwhile! The rooms are large and clean, and the price is high. There is a restaurant on the ground floor of the hotel, and you can walk directly to the river walk out of the hotel. The downside is that wifi is too slow
The Crockett Hotel
4.2/5103 Reviews
San Antonio City Center
Great historic hotel in an excellent location. Bed and pillows provided comfortable sleep. Linens very nice. Staff extremely professional and responsive. Onsite restaurant, The Crockett Tavern, provides varied menu and excellent food at reasonable prices with live entertainment. The lobby and first floor decor compliments the historic hotel but the room decor is more modern and a bit mismatched. Carrying the historical theme throughout the hotel would be an asset. Exterior flags need to be replaced.
Omni la Mansion del Rio
4.5/5102 Reviews
San Antonio City Center
This hotel is gorgeous and in the most amazing location! The views are incredible. But I think the staff is what made my experience so delightful. From the front desk receptionists, to those helping with baggage, to the bartenders, to the security guards and management…every single person I came across was eager to assist in any way they could. At one point during my stay I had a minor medical emergency, and I had staff in my room keeping me calm until EMS arrived, and they stayed with me until they knew I was okay. I was so touched by their willingness to care for me, a complete stranger. This staff goes above and beyond and I would encourage anyone visiting San Antonio to consider staying here. You will not regret it!

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