Anonymous User
April 13, 2024
We booked a room for 700 RMB per night. When we checked in, the front desk told us that we had booked the cheapest room. We asked for a quiet room because we had elderly people there, and we could pay extra to get a better one. The front desk said no room was available on the first night. We tried to change it the next day, but the front desk didn't change it the next day. The explanation given by the front desk was that we thought we wanted to upgrade the room for free. The room overlooked the road and was very noisy. We didn't sleep all night after attending the exhibition. It was very troublesome to check out at 5 am. Moreover, we paid for breakfast for the room that was temporarily increased for the exhibition. When we checked out, the restaurant was not open, and we didn't get a refund even if we didn't have breakfast. In addition, the sanitary conditions were poor, and the toilet smelled bad. There were no fire equipment in the fire escape. The plates and bowls in the restaurant had obvious signs of being put into the disinfection cabinet without being washed after use. In general, I feel that this hotel is taking advantage of the exhibition to rip off customers! In addition, their manager added me on private WeChat, which was very offensive. I'm not sure if he is a scammer.
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