Guest User
November 10, 2023
We booked the hotel knowing that the hotel has a new owner. We stayed next door at Crystal Sunset, and we were hoping to get at least the same comfort. I won't mention the outdated rooms as I understand that massive renovation will take place this winter. I was disappointed to find only one receptionist working on a shift with lots of checkouts and check-ins . After 30 min on the queue, we went to our room and discovered that it wasn't the room we booked. Rang the reception, but there no answer. Went to reception, and eventually, after 10 min, i was told that an extra bed would be set in that room. The majority of the staff was very nice, but unfortunately, i had to deal with a few extremely rude bartenders. Bar offering was very poor. Not a single one international brand. Not to mention that there are no beers in the mini fridge in the room. One day, we decided to use the Turkish bath and sauna. It was 5.15 pm. The closing time was 6.30 pm. However, everything was switched off When I asked the staff why everything is switched off 75 min before closing time they said, ..sorry, no English." Anyway we tried to ignore the issues and to enjoy our holiday. Location was perfect and once renovation will take place we are willing to try this hotel again.