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"A really great hotel. Before arrival, the hotel contacted us through Trip.com's international customer service to confirm our check-in time, transfer requirements, and any dietary restrictions or allergies. All arrangements were made in advance. Check-in was very smooth, and communication in English was flawless. The hotel's decor was wonderfully atmospheric. The private onsen in the room was incredibly convenient and enjoyable, with the option to use the public bath as well."

"Overall, everything that doesn't concern your room and food is pretty nice - the location is good, the view is fantastic, the lounge is spectacular. However when it gets to service and your room, it is poor. As you can see on the photos, the room is old and there is mould left there. The staff do not take notice even when I asked for a change of room. Furthermore, the drainage will smell in your bathroom. The wifi is also poor and you get faint signal not just in your room but also in the restaurant. The service overall was poor, with the service during the buffet very mixed, with a combination of junior staff guiding you to wrong places and the manager ordering you about without a level of courtesy. This is a place to visit once, and not go back. There are others along the lake that are worth trying out."

"For just one night, I chose the most affordable hotel in Lake Toya. I wasn't expecting much, but the room was clean. The receptionist spoke good English and was very polite. The public baths were also okay."

"這是目前我在日本住過最滿意的房子。無論大小、設施和環境都屬於一流，有種在新西蘭的感覺。 環境：距離洞爺湖商業街2公里左右，步行有點距離，非常安靜，周圍是零散的居民房。就是半夜在屋外有點害怕。 服務：萬世閣拿鑰匙，退房直接把鑰匙放在別墅即可，10點退房比較令人困擾 設施：資料顯示23年開業，但裏面設施明顯不是新的，有些年頭，但保養得非常好，用的東西都非常高級，廚房的洗手池做工特別好，微波爐、烤箱、茶具餐具電磁爐什麼都有，尤其是整個温泉，更衣室，淋浴都有，感覺是有錢人給自己設計的度假屋，後來再賣給了萬世閣。 地理位置：步行5分鐘有便利店。但出出入入如果不是自駕，不太推薦"

"One of the more affordable onsen hotel along the lake. Small on price but definitely did not compromise on comfort and quality. Dated building but the bed and room was clean and comfortable. Breakfast buffet was full of options and delicision I stayed in a single room facing the mountain. Even though it was along the road, it was not noisy. Simple onsen, perfect for the cold weather Just outside the bus stop. The free fireworks displayed right in front of the hotel. One minus... Like many older onsen hotels in Japan, the carpets are dusty. It triggered my sneezing and I don't usually get allergic with dust!"

"The room on the first night was very good, and I didn't want to change rooms. But my order was for a four-person room for the second night (there were only two of us staying), so I had to check out first and then check in to another room. I communicated with the hotel customer service in English on Ctrip, and the response was very fast. But I was notified that I had to check out at 10 o'clock and check in to the new room at 4 pm. During the day, we went to Lake Toya and took a boat around the lake. There was an island in the lake, surrounded by snow-capped mountains, especially Mount Yotei, which was very beautiful. I also went to the Volcano Science Museum and watched the film commentary, which detailed the scenes before and after the two volcanic eruptions of Mount Usu in 1977 and 2000, the changes in the surface and the formation of hot springs (earphones were sent with Chinese explanations). It was 17:30 when I returned to the hotel, and I opened the email to check the new room number and door code. I was shocked after opening the door! The room is really big. There is a bedroom with two 1.5-meter beds (see Figure 2, we didn't use this room), and a room connected to the living room, which also has two 1.5-meter beds. Although the room is big, it is very warm and not cold at all, thanks to the powerful heater (see the last second picture). There are two large windows in the living room. In the morning, the sun shines directly on the bed and the dining table. Eating breakfast in the sun makes me feel sunny. The kitchen utensils are very new and more complete than the twin room last night. There are rice cookers and coffee machines. The dining table is very long and can accommodate 6 people. The smart toilet is also very warm. I really want to stay here and not leave. Before leaving, I would like to give the hotel three small suggestions: 1. The washbasin is low in height and needs to bend over to use it. The washbasin mirror is very mini and very high. When I stand on tiptoe when combing my hair, I can't see it (see Figure 8). 2. The bathroom is a bathtub. Can a shower base be added to the wall in front of the bathtub? Because we are all used to taking showers (see Figure 12). 3. The fully automatic washing machine is very good, but I couldn't find any detergent. I bought some detergent at 7-11 (see Figures 9 and 11) and washed a few pairs of fleece pants. The room temperature was high, and the clothes were all dry in the morning, which was great for us who still had to travel for more than ten days. When checking out, you can leave by flipping the sign on the door. With our luggage, we walked five minutes to the station and rushed to our next stop - Hakodate. Goodbye!"

"Due to a miscalculation of our travel time, the drive from the airport took about 2 hours, and it was already dark by the time we reached the hotel. We had originally booked a mountain-view Japanese-style room, but upon arrival, we were pleasantly surprised to find we'd been upgraded to a lake-view Japanese-style room. The moment we stepped into the room, we were treated to a view of fireworks – absolutely stunning! The room perfectly matched my preferred Japanese style, and sleeping on the tatami mats was exceptionally comfortable. Our stay included both dinner and breakfast. Unfortunately, we arrived quite late, so it was already past the last order time for dinner, and we only managed a few quick bites. However, the breakfast the next morning was incredibly lavish. Most of the dishes were Japanese-style, and the restaurant, overlooking the lake, offered beautiful views while we dined. The hotel's onsen (hot springs) were truly superb and showed great thoughtfulness. I appreciated that the open-air baths for men and women swapped locations between the evening and morning, ensuring all guests could enjoy different scenic views during their soak. After our evening soak, we put on the hotel's yukata (robes) and took a stroll outside. The lake was just a short walk away. It was a fantastic way to experience Japanese culture!"

"The host does not speak English and Chinese. He loves cleanliness. He stayed alone and didn't meet. I saw the note printed on the door. The instructions were very clear. Just go to the room table and get the key. Remember to change your shoes upstairs and lift the stairs. You can't wear shoes when you enter the room. After check-in, I have to call the host and send a small gift, thank you. The bathroom door is not very flexible, but it doesn't matter. The host gave the Wanshige soup coupon. It is enough to pay 500 yen. The soup is very good. There is no need to wash it at the host. Experienced the joy of making your bed and staying at a Japanese homestay! (Tips for Chinese tourists, the homeowner emphasizes that garbage should be sorted, if not, he will bring it to 711 and lose it). In short, I am quite satisfied! Also supplemented the knowledge of tatami. The front desk is on the left door, check in to see if there is your name on several doors. In addition, it is recommended that the gray kerosene heater on the right hand be collected, and the new white one in the corner is fine, otherwise you will really smell the kerosene, and it also wrote a reminder for ventilation at least 2 times in an hour. The white is the new one. There is no problem. In short, a very good homestay experience, thank you host."

"The Japanese-style tatami room was a unique experience. The free sake was delicious. We also walked to Lake Toya and watched the fireworks display nearby. It was an unforgettable experience. I will definitely come back to soak in the hot springs next time!"

"Pros: We booked a lake view room but were given an east wing ground floor room, where half of the window was blocked by a tree. Reception was kind enough to change us to 5th floor in central building, but did inform us the room was old (turned out, it was ok and we had great view of the lake). Room and bathroom were spotless clean. Cons: the onsen was disgusting with particles floating around in the water, especially in the single tubs on 6th floor. We also saw someone blowing their nose in the onsen bath (eeeeew....). Will we be back? Maybe (considering the price), but will skip their heavenly looking onsen entirely. Tips: reserve early slots for dinner and breakfast, the queue grew long for latter slots."