Nickelodeon Resorts Riviera Maya

The hotel, the best but to pricy, so gritty expecting 6000 pesos for a less than 50 dollars game. Also not making up to the agreement, between Trip and Nickelodeon together. Last time I use both

Excellent destination and the best price was found on trip.com. My 8 year old son had the time of his life! I highly recommend this resort if you are traveling with kids!

Newer resort with very poor customer service. From day of check in to time of leaving, customer care is 0. And every person you ask for help, says it’ not their job and ultimately, manager says they can not do anything. Main Pool for kids is about 20mins walking distance. Transport from rooms to pool is very poor and you have to wait as much as 30mins at times to get transport. Then coming back transport is same. There is no special check out line so you can wait 30-40 mins in line before people ahead of you checking in gets their turn. Yes, you have to check out and return wrist tags or they charge $100 per tag none of which is ever conveyed to you. They work with transport company name Loomis that is on property. Transport folks that are actually driving the Van are nice but people arranging your transport are rude and even more ruder if you don’t buy any extra packages from them. Anticipate to leave resort 4-5 hrs before departure time although time airport is 20-25mins away with traffic. We told manager of resort that we booked everything through Nickelodeon and not Loomis and needs appropriate timings to leave but even manager are useless & not willing to help. If you still end up there, get the cheapest room. We got room with walk in pool as it was written they are heated but they are NOT heated. So kids will likely never go in there and its waste of total $ like we did. food for breakfast lunch and dinner at buffet are same, just arranged and placed differently. 1/5*

The Nickelodeon Resort is geared towards everything character based with events and activities throughout the day. Be sure to do your homework on activities as many…I repeat many…are upcharges beyond the cost of your stay. The expectation I had and what this resort delivered were not aligned. The service in the rooms was slightly below average and would have expected the resort to continue the experience for the kids in the space throughout the stay. We couldn’t even get laundry service picked up. The food service was good but the food itself was subpar for a resort even in a buffet setting. I would describe the food as low quality and even distressed. Protein of any quality was non-existent, with the nicest steak ‘a choice at best NY Steak’ in room service severely overcooked and fatty. Food around the waterpark was ok, pizza is not at all what you come to expect in the states so be prepared. The cocktail service was good but bloating in sugar drinks. Recommend just going for shots to get your money’s worth. We were hopeful to have some adult time, but very limited daycare options with limited hours during the day left us with a solid 20 minutes before the kiddos wanted pick up. The waterpark itself was really nice. Best lazy river I’ve ever experienced and excellent kids area with lots of age appropriate slides. Pretty much the best part! I would best describe this place as a ‘one and done check the box’ with the cost of the experience leaving us lack luster.

The transportation was outstanding came on time . I had issued with food dept..i ordered sandwich n pizza second day of my stay and the food arrived after 2 hours . K we accepted . Second day I ordered sandwich and fries they said it will come in 40 min . I waited and called them to cancel it, because we had early flight to catch up next morning but they said it’ll be there in five min . I waited n slept however, nothing came In the room . The bed sheet has spot on it . It was not good. The resort should Have Nickelodeon characters walking in lobby to attract kids . There was no attractions in resort except the colors building . The transportation men’s were very helpful . Watermark was awesome too .

For the money you could find better family resorts . Limited food . Limited pools . Poor cleaning in rooms . No beach as far as I’m concerned . I recommend the Hyatt in Cancun

My boys (5 and 3.5) loved it here . It’s currently neck and neck with Legoland as their favourite vacation. The resort size isn’t overwhelming , the food was good and the property is very shiny and aesthetically pleasing . That being said, customer service is seriously lacking. Money is the priority not customer satisfaction. They wont move an inch for you, they prefer to charge you ridiculously inflated prices . I’m okay to spend money but make it make sense. Some of the drawbacks I experienced include 1)The spa was under construction and nobody bothered to inform us prior to booking us a session. I found out as I was literally in the ladies change room with construction men. No privacy, no access to steam room etc 2) Lomas Travel- The Airport Transfer company refused to put us on the transfer time we requested. They had a bus leaving for the airport 10am but they insisted we must leave at 815 or we would have to pay to leave later. Okay but why ? You have the bus , there’s space on the bus, this is supposed to be an included service. Money grab. 3)Kids club. My younger son is 3 and a half and fully potty trained . He always played with his older brother. It would have been nice to make an exception to accommodate him for free for the very few hours we used this service for . 4) Long wait times for shuttle In summary , this resort has great potential but isn’t quite there yet.

It started off with our room not being ready until 7pm the day we checked in. So I wasn’t happy from the start but the room was great and very decorative. The water park was great for the kids. They wanted to go every day so having access to that was nice. The food option were limited and not spectacular. We had one mediocre meal after another. And everythinggggg not included in package was extremely expensive (dolphins, gift shop, the one Restarant that you have to pay for). All in all we had a great experience but don’t think it worth the money to do again.

I don’t like the access to the beach Complicated moving btw rooms and play ground Pools are in the rooms and they don’t have more to enjoy