As a Hilton Honors Diamond member, I was thoroughly disappointed with my experience at this hotel. We were left to suffer in 80+ degree heat in our room with no air conditioning. The front desk clerk tried to accommodate by moving us to another room but after checking multiple rooms across multiple floors, none had a functioning HVAC system. He noted other guests were also complaining of the same issue. Management, however, refused to provide alternative accommodations considering they could not fix the HVAC system. We ultimately had to sleep with cold wet towels on our bodies to make it through the night. Totally unacceptable to lack functioning air conditioning in the middle of summer. After my stay, I discovered this has been a recurrent issue at this hotel and management has repeatedly failed to remediate it. You can read the compendium of Google reviews below mine and you will curiously find that management will not respond to those which raise the air conditioning issue. Unsurprisingly, management never responded to multiple emails I sent seeking to have my stay compensated which compelled me to reach out to Hilton Worldwide directly. Once I contacted Hilton’s corporate office and explained my experience at this hotel, Hilton, thankfully, DID compensate me. Hilton Worldwide also indicated they will be investigating the issue directly and will be sending inspectors to evaluate compliance with brand standards. Repeated violations of HGI brand standards in the form of no HVAC in multiple guest rooms is a brazen gamble on the part of the proprietors. Hopefully they will reconsider their practices as it relates to facility management. But until they do, I advise that you stay far away from the Hilton Garden Inn Zurich Limmattal.
74 Reviews