5-Star Hotels in Sydney

They say Australian hotels have bad service, and I experienced this first-hand. Even at a 5-star hotel, the mini-bar was constantly forgotten during daily cleanings in both rooms I booked, which were on different floors. Also, during breakfast, genuinely friendly staff were few and far between. Out of all the days I stayed, only two female staff members greeted guests with a smile. On April 5th, the front desk was manned by a male attendant in a brown suit, with a brush cut and a beard. My parents arrived before me, so he gave them three English menus. When I arrived, I asked him for a Chinese menu. He said 'okay,' but I waited for a very long time, and he never brought it. During this time, I asked two other staff members about it. I told them I needed a Chinese menu, and they both said 'okay,' but none of them brought it to me. I waited for a very, very long time! I couldn't wait any longer, so I took an English menu myself and went to the front desk to exchange it. As I walked towards the front desk, the same male attendant with the brush cut and beard also walked over. I then told the female attendant at the front desk that I needed a Chinese menu. The male attendant then came over and *actually said* he was also looking for a Chinese menu 🙄. In reality, menus in various languages are usually available at the front desk. And normally, when they check guests in, they ask what language they prefer and provide the appropriate menu. The staff on duty that day hadn't placed Chinese menus on the counter and then delayed providing them when guests asked. I don't want to bring up 'discrimination against Chinese people,' but the attitude of prioritizing foreign guests while neglecting Chinese guests is unacceptable. I will absolutely never choose Capella again!

We stayed in Room 323, just next to gym and pool room. Was worried with noise as We stayed from Wednesday night till Sunday morning check out. My worries were unfounded. Had a pleasant 4 night stay. Living room was spacious and equipped with a clean kitchen and dining table. Washing machine and dryer are separate and hidden behind door. Useful! Bedroom has a king bed, spacious and comfortable. Aircon control in bedroom is separate. Best location of hotel as surrounded with lots of eateries. We highly recommend Malaysian restaurant selling delicious chicken rice and sambal kangkong! Another shop is Into Laksa. Delicious and reasonably priced. Woolsworth supermarket is just a short walk away!! Meriton Mascot is considered an airport hotel as it’s near airport and just 2 stops to city, circular quay stop. I used the super bus shuttle via klook. Convenient hotel drop off and pick up. Only passengers. No need worry uber driver complained too many luggage. Meriton is kind to load long umbrellas on raining days. Just remember to return after each day use and borrow again the following day. Otherwise you may be charged AUD50 for not returning. They do ask your room number.

I stayed at two Sofitels in Sydney during my Australia trip, and because I was so satisfied with the Sofitel Darling Harbour, I decided to book this downtown Sofitel after returning from Cairns. However, this turned out to be the biggest mistake of my two-week trip. The hotel mainly uses self-check-in, with two counters in a corner for manual service. Check-in went smoothly enough, but the moment I opened my room door, I was stunned. The room was not the standard type I booked; it was tiny. I wasn't expecting a fancy view, but at least they shouldn't have given me the worst room in the hotel – the only internal-facing room on each floor, facing a large exhaust fan, and on the lowest floor! I couldn't help but wonder if I had offended someone. I called to request a room change and was told that the room type I booked was fully occupied for the night, with only a 'special room type' left on the 11th floor (a room designed for guests with disabilities). I said, 'Alright, at least it's a standard room.' So I started waiting for someone from the hotel to show me the room, but after nearly 10 minutes, no one came. Meanwhile, I noticed that the room type I originally booked was available on various platforms. So I went directly to the front desk to change rooms, and this time it was resolved smoothly. Finally, I was assigned the room type I had reserved. Although the room wasn't large, it certainly looked like a standard 5-star room. Another thing I have to complain about is the hotel's front office service (excluding the concierge), which was practically non-existent. The so-called 'brand standard' clearly didn't apply to them. 1. There was no apology whatsoever for assigning such a bad room, and no genuine effort to resolve the issue. 2. I called for two forks, but by the time I checked out the next day, there was no sign of them. I've stayed in many 5-star hotels globally, and the housekeeping service here was arguably the most disappointing. The breakfast, however, was quite good. While it's true, as other guests have mentioned, that there's often a long queue, we were seated quickly on the day we went. The breakfast selection was rich, and although the overall service efficiency wasn't very high, I considered it quite good for this hotel.

Fantastic location! It's within walking distance to QVB, Hyde Park, and Sydney Tower. There's a large supermarket just around the corner, and restaurants and bars are right outside – super convenient. The apartment hotel also has a front desk, making communication easy. My 3-night stay was very comfortable, just like being at home… By the way, the Japanese restaurant next door, though small, serves really authentic food and is definitely worth trying.

I booked a room with a view of the Sydney Harbour Bridge, but when I checked in, all I saw were buildings right opposite my window when I opened the curtains. I had to stand to the side of the window to barely catch a glimpse of the bridge. This was completely different from the photos when I booked, and I feel scammed and very disappointed. Also, the breakfast selection was extremely limited; I almost didn't want to eat there on the second morning.

We had an amazing honeymoon stay at Pullman Sydney Hyde Park! The room was gorgeous and the staff were warm, attentive, and genuinely helpful. They helped us sort out sightseeing plans around the city and even recommended an online same‑day Hunter Valley wine tour, which turned out to be a highlight. Big thanks to the whole team for making our honeymoon so memorable. Highly recommend! I attached a photo of the view from our room.

The hotel had a great location and the staff were very friendly. I could accept the interior cleaning every two days. However, the most significant drawback was that on the last day, check-out was at 11:00 AM. At 10:30 AM, I was changing in the living room when the cleaning staff walked right in. This startled me greatly, and I immediately and angrily told him it wasn't check-out time yet. This was truly the only minor flaw of the four nights.

The hotel ticks a lot of boxes, clean modern rooms, pool and steam room, and in the best location, very central over looking the beach. The hotel has just had a refurbishment, very tidy with a good bar and restaurant on the ground floor. Only slight negative, front dest - check in could be better and a bit more friendly. If you want to stay in Manly, this hotel is your best choice, the other main hotel is way down at the end of the beach.

Room is spacious, services r good, gym too small, the biggest problem is the noise insulation is really bad, its so noisy, u can hear cars passing by, all kind of noises are there, next door, or people walking on corridor, they must improve this. Its so disturbing!

Very nice view from our room widows. There are full of different types restaurants on the ground floor. But If you close the window, the sound proof is excellent which I typically want to recommend. Stuffs are friendly and helpful, willing to give you recommendations if you are first-time visitors. They even wrote a welcome card. They have a ballroom here just opposite the reception, holding different personal events every night. I like the vibe which means it's popular place and safe. The hotel is friendly to those who travel with dogs. They have special bed and food for dogs. But we didn't need it and the dog net door barked very early in the morning. We were OK with it. At the other aspect, the hotel goes too much. The breakfast is allllll for vegetarians. Yes, all. As a guest, you are left with no choice. This is the only point that I particularly hate. Be whatever you like, just don't push others to do the something, especially when you are running a business.