5-Star Hotels in Sydney

I really like Capella. The service is excellent, and the rooms are cleaned and turndown service is provided punctually. I even encountered a front desk staff member who spoke Chinese. The breakfast selection isn't huge, but it's sufficient. The twin room felt like one large and one small bed, which was perfectly fine. The location is convenient for getting anywhere, and food delivery is also available.

We stayed in Room 323, just next to gym and pool room. Was worried with noise as We stayed from Wednesday night till Sunday morning check out. My worries were unfounded. Had a pleasant 4 night stay. Living room was spacious and equipped with a clean kitchen and dining table. Washing machine and dryer are separate and hidden behind door. Useful! Bedroom has a king bed, spacious and comfortable. Aircon control in bedroom is separate. Best location of hotel as surrounded with lots of eateries. We highly recommend Malaysian restaurant selling delicious chicken rice and sambal kangkong! Another shop is Into Laksa. Delicious and reasonably priced. Woolsworth supermarket is just a short walk away!! Meriton Mascot is considered an airport hotel as it’s near airport and just 2 stops to city, circular quay stop. I used the super bus shuttle via klook. Convenient hotel drop off and pick up. Only passengers. No need worry uber driver complained too many luggage. Meriton is kind to load long umbrellas on raining days. Just remember to return after each day use and borrow again the following day. Otherwise you may be charged AUD50 for not returning. They do ask your room number.

I stayed at two Sofitels in Sydney during my Australia trip, and because I was so satisfied with the Sofitel Darling Harbour, I decided to book this downtown Sofitel after returning from Cairns. However, this turned out to be the biggest mistake of my two-week trip. The hotel mainly uses self-check-in, with two counters in a corner for manual service. Check-in went smoothly enough, but the moment I opened my room door, I was stunned. The room was not the standard type I booked; it was tiny. I wasn't expecting a fancy view, but at least they shouldn't have given me the worst room in the hotel – the only internal-facing room on each floor, facing a large exhaust fan, and on the lowest floor! I couldn't help but wonder if I had offended someone. I called to request a room change and was told that the room type I booked was fully occupied for the night, with only a 'special room type' left on the 11th floor (a room designed for guests with disabilities). I said, 'Alright, at least it's a standard room.' So I started waiting for someone from the hotel to show me the room, but after nearly 10 minutes, no one came. Meanwhile, I noticed that the room type I originally booked was available on various platforms. So I went directly to the front desk to change rooms, and this time it was resolved smoothly. Finally, I was assigned the room type I had reserved. Although the room wasn't large, it certainly looked like a standard 5-star room. Another thing I have to complain about is the hotel's front office service (excluding the concierge), which was practically non-existent. The so-called 'brand standard' clearly didn't apply to them. 1. There was no apology whatsoever for assigning such a bad room, and no genuine effort to resolve the issue. 2. I called for two forks, but by the time I checked out the next day, there was no sign of them. I've stayed in many 5-star hotels globally, and the housekeeping service here was arguably the most disappointing. The breakfast, however, was quite good. While it's true, as other guests have mentioned, that there's often a long queue, we were seated quickly on the day we went. The breakfast selection was rich, and although the overall service efficiency wasn't very high, I considered it quite good for this hotel.

Stayed at Meriton Suites Pitt Street Sydney and had a generally comfortable experience with a few areas that could be improved. The location is excellent—very convenient for getting around the city, shopping, and dining. The room itself is spacious and well-equipped, especially the kitchen which had everything needed for a longer stay. I also appreciated the balcony and the bathtub, which added a nice touch of relaxation after a long day out. However, considering the price, the overall value felt slightly lacking. The rates are on the higher side, and I did notice that the bathtub cleanliness could be improved, which was a bit disappointing. That said, the facilities and convenience still make it a decent choice for those who prefer apartment-style accommodation in the heart of Sydney. With some improvements in cleanliness and pricing, it would be an even better stay.

Let's start with the positives: - Location is perfect, 5min away from Circular Quay, 10min walk from the shopping area of Pitt street. Right in the city center. - Staff is nice, giving small gift to our kid. Breakfast is also quite good. - We were able to do an early check-in at 10am without surcharge, which was very nice after an overnight flight. Now for the negatives: - Room is small and basic for a 5 star hotel, shower room is very simple, you'd expect more for a premium brand like Mariott at a price of 500 AUD for a night. - The harbor bridge view room is absolutely not worth it: you need to be at your window and looking on the right to see it. Completely useless. The real view is currently a construction site. Very disappointing. - Cleaning is not done properly: there were still some crumbs on the floor after the room was cleaned, and worth, there were 3 pairs for previous guests slippers under the bed! To conclude, it's not worth it. Next time I'll probably stay again at the Shangri-La for a similar pricing.

We had an amazing honeymoon stay at Pullman Sydney Hyde Park! The room was gorgeous and the staff were warm, attentive, and genuinely helpful. They helped us sort out sightseeing plans around the city and even recommended an online same‑day Hunter Valley wine tour, which turned out to be a highlight. Big thanks to the whole team for making our honeymoon so memorable. Highly recommend! I attached a photo of the view from our room.

The hotel had a great location and the staff were very friendly. I could accept the interior cleaning every two days. However, the most significant drawback was that on the last day, check-out was at 11:00 AM. At 10:30 AM, I was changing in the living room when the cleaning staff walked right in. This startled me greatly, and I immediately and angrily told him it wasn't check-out time yet. This was truly the only minor flaw of the four nights.

The hotel ticks a lot of boxes, clean modern rooms, pool and steam room, and in the best location, very central over looking the beach. The hotel has just had a refurbishment, very tidy with a good bar and restaurant on the ground floor. Only slight negative, front dest - check in could be better and a bit more friendly. If you want to stay in Manly, this hotel is your best choice, the other main hotel is way down at the end of the beach.

Room is spacious, services r good, gym too small, the biggest problem is the noise insulation is really bad, its so noisy, u can hear cars passing by, all kind of noises are there, next door, or people walking on corridor, they must improve this. Its so disturbing!

Very nice view from our room widows. There are full of different types restaurants on the ground floor. But If you close the window, the sound proof is excellent which I typically want to recommend. Stuffs are friendly and helpful, willing to give you recommendations if you are first-time visitors. They even wrote a welcome card. They have a ballroom here just opposite the reception, holding different personal events every night. I like the vibe which means it's popular place and safe. The hotel is friendly to those who travel with dogs. They have special bed and food for dogs. But we didn't need it and the dog net door barked very early in the morning. We were OK with it. At the other aspect, the hotel goes too much. The breakfast is allllll for vegetarians. Yes, all. As a guest, you are left with no choice. This is the only point that I particularly hate. Be whatever you like, just don't push others to do the something, especially when you are running a business.