5-Star Hotels in Nairobi

Service was very good. The pick up at the airport was very efficient. All staff from Front Desk to Room Cleaners were very polite and helpful. The rooms are clean and comfortable. 

Everything is well appointed. Staffs - whether it is at the reception counter, the pick-up drivers or the staffs at the restaurant were all friendly and helpful. Room is spacious and clean, some with a view of the garden and swimming pool. The free pick-up service was from airport was great too! While it's locaiton is closed to the airport (6-7 mins. by car) but there is really not much to see and go near the hotel. Another thing is that despite there is Netflix and YouTube on the TV, the Netflix is not accessible - on both occassions when I stayed there. It went to the Netflix log-in page but then it just stucked there and no response doesn't matter what button is pressed on the remote control

Situated in a busy location, amenities and nice restaurant near by. On our check out we were asked to pay additional $ as the exchange rate changed from the moment we pay our room cost during checked in, so we ended up having to spend time to understand why the hotel would charge customer an amount in USD upon check in, and charge customer again if the exchange rate changed at the end of our stay, when I asked would they refund money to customers if the exchange rate changed favourable to the customer, they couldn't answer. Be aware on their overcharge policy and they disguise the charge with while refunding the deposit.

This is a relatively new and luxurious hotel in Nairobi. Security is very strict, with security personnel questioning guests at the entrance, dogs checking for explosives, and even armed security personnel checking bags in the lobby. However, there's no need to worry about security; it's purely a government requirement. The staff at the hotel are very nice, from the front desk to the concierge and the restaurant. Everyone is friendly and willing to help with any questions. The hotel has comprehensive facilities, including table tennis, darts, a gym, and an outdoor swimming pool. The restaurant offers a rich breakfast and excellent coffee. The hotel's location isn't very central, so there are no restaurants nearby. You can either dine at the hotel or take an Uber to the nearby village market, which offers both food and shopping. It's very convenient.

The service and breakfast was good and we also had dinner at Upepo twice which was very tasty.

Such a peaceful quiet beautiful part of Nairobi. Hassan was brilliantly helpful in finding me a quiet room for some much needed rest after lots of travelling. Great food and gardens and can’t r commend highly enough Will return for sure

Hyatt Regency Nairobi Westlands is a modern, stylish hotel in a great location. It has spacious rooms with city views, great food, a rooftop pool, and a gym. Perfect for both business and leisure stays.

Pros: My family and I stayed for one night. I recommend this hotel. It has 24-hour security, beautiful modern design, hospitable staff, and a large, comfortable room. We had dinner at the panoramic Troy restaurant on the 8th floor; I suggest trying the fish and lamb. Cons: The pool needs a bit of renovation.

It was a comfortable stay with good service. Food was good. As im a tourist from overseas, not sure if my diarrhoea was from the dinner/breakfast here or it was from not being used to the food/food from the previous place. Nonetheless, enjoyed my stay. My partner did not get diarrhoea so am not too concerned that it is the hygiene of this place. Everything looked good with good security

I had a wonderful stay at Novotel Nairobi, specifically in Room 308, and everything was absolutely perfect. The room was spotless, well-designed, and very comfortable, making it easy to relax after a long day. The bed was good, the amenities were thoughtfully provided, and the overall ambiance was welcoming. I felt like a million dollars staying in this amazing room. The service was good from start to finish— good security, staff were professional, friendly, and always ready to help. Housekeeping did a great job, and the attention to detail really stood out. Overall, my experience exceeded expectations. I would happily stay here again near Westgate shopping centre. Highly recommend.