4-Star Hotels in Nairobi

Comfortable and cozy service apartment. Very clean, friendly staff, security, good location, amenities nearby. Everything complete only lacking one hair dryer. Very easy to get Uber. Sure will stay again if comeback to Nairobi.

The accomodation is absolutely top range and comfortable and the place has so much to offer. Unfortunately, it appears to be running on auto pilot or poor management. These are the things which really annoyed me: 1. Arriving at night, the signage is not well lit and we struggled to establish whether we had arrived at the right place, especially the security personnel at the gate were not being very helpful. They have never been given any training to help them understand that they are the first point of contact between guests and the residency. 2. We arrived on a ”Jazz Night” but, although I am a jazz lover, it should not be foreced upon everyone. The layout of the dining area is very poorly thought out. There was no maitre d'hotel or someone to direct us as to where we should go if we wanted to eat and not listen to music. Eventually we found someone to help us walk past the music area and squeeze past the tight space to go past th bar to the dining area. The whole layout is kind of back to front. The dining area should be more easily accessible and there needs to be a way to separate the main dining area without getting rid of the dining tables in the music area. 3. The dining area is exposed at the back and there was a strong could draught that night, because the rear part of the dining area is exposed to the elements.

Check in process was smooth and fast. Hotel and restaurant staff are very friendly, kind and flexible. The location is convenient- very close to the airport and city centre. Food is brilliant - we booked half-board and enjoyed both the breakfast and dinner, with variety of food on offer. Some areas of improvement: We asked for a baby cot but what was provided was an old dirty wooden bed with adult linen/ bedding - not appealing at all and lacked that babyish touch - not given some clear thought. It appears as though the hotel isn't ready for families with babies/infants! The management should seriously think of giving facilities an uplift to ensure clients have a peaceful and memorable experience. For example the rubber lining on the refrigerator in our room (we hooked an Executive room! ) was so dirty. The landline phones are old fashioned and some not functional. Also it took too long for the phones to be answered, while in some cases never answered at all, and worse still no follow up call back. There was also this disturbing intermittent noise (sounded like a machine) around the 11th floor that disrupted our sleep at night. These issues and lack of details do not match the star rating of this hotel. A great hotel, but one whose facilities have been neglected! We may come back, just for the friendliness of the staff and the delicious food!

Facilities: The facilities are decent, not brand new, but well-maintained, and there's plenty of space to stroll around. Service: The service is excellent. Every staff member is very friendly and greets each guest with a cheerful attitude every day. The breakfast is French-style, mostly cold dishes. Environment: The environment is beautiful; the bougainvillea and other trees near the entrance are lovely.

The service at the hotel was fantastic and the staff extremely friendly and professional. Will sadly recommend it to my network and will be happy to stay there again.

It was my first time to stay EKA. I arrived 8 hours before check-in time, having made a booking for one night. Unfortunately, my connection flight was on the same day, meaning that I wasn't spending a night in the Hotel. So grateful to have been allowed early check-in at no additional cost. A plus on flexibility of hotel management. Staff were generally warm, professional and willing to help. I will certainly be back!

The environment is very good, if only some wild animals are raised. Breakfast is good, set breakfast and dinner, barbecue for one night to watch the show, European dinner for one night. Both are pretty good. At noon, it will be resolved next to the shopping mall. Not too many guests, suitable for vacation.

I had a great stay here, the rooms have a good size, On some pictures the look smaller than they are in reality. Everything is clean, the internet is good and the breakfast and overall foods of the restaurant are great.

It's not my first time staying here. The hotel isn't new, but it's still decent. The main draw is its excellent location; there are many Chinese people and Chinese restaurants nearby.

I stayed at this hotel for one night on May 4, 2025, and had a pleasant experience. The location is excellent—less than a 20-minute drive from the airport, in a safe and secure neighborhood. The hotel is gated with visible security, and even Uber drivers are required to state their purpose before entering, which I appreciated as it made me feel safe. There’s also a guard stationed at the entrance to the rooms, adding an extra layer of security. The room was clean and comfortable, and I had a peaceful night’s sleep thanks to the quiet surroundings. The reception staff were friendly and hospitable, making check-in smooth and welcoming. A shopping mall is just a 15-minute walk away, or a short Uber ride costing less than $2. The hotel is also easy to locate. Overall, I was very satisfied with my stay and would definitely consider coming back in the future.