4-Star Hotels in Nairobi

Rooms are clean and tidy Quite and serene environment with a mild touch of luxury

The accomodation is absolutely top range and comfortable and the place has so much to offer. Unfortunately, it appears to be running on auto pilot or poor management. These are the things which really annoyed me: 1. Arriving at night, the signage is not well lit and we struggled to establish whether we had arrived at the right place, especially the security personnel at the gate were not being very helpful. They have never been given any training to help them understand that they are the first point of contact between guests and the residency. 2. We arrived on a ”Jazz Night” but, although I am a jazz lover, it should not be foreced upon everyone. The layout of the dining area is very poorly thought out. There was no maitre d'hotel or someone to direct us as to where we should go if we wanted to eat and not listen to music. Eventually we found someone to help us walk past the music area and squeeze past the tight space to go past th bar to the dining area. The whole layout is kind of back to front. The dining area should be more easily accessible and there needs to be a way to separate the main dining area without getting rid of the dining tables in the music area. 3. The dining area is exposed at the back and there was a strong could draught that night, because the rear part of the dining area is exposed to the elements.

I booked a 2-night stay over Saturday and Sunday while waiting for my 1am flight on Monday. I had just returned from a safari and was extremely tired, hoping to get some rest. Unfortunately, starting around 4am on Sunday, there was a lot of noise coming from the room directly in front of mine. It appeared to be a group occupying multiple rooms, shouting and moving between them. I called the lobby twice, and while the receptionist was kind and responsive in contacting the group, the noise continued, and I eventually gave up on trying to sleep. Later that afternoon, the tap and shower in my room stopped working. I had to call again to have it fixed, and even after it was restored, there was no hot water. I had a VERY cold shower. That said, I genuinely appreciated the food and the aesthetic of the property—the African artifacts in the hallways and the soaring ceilings made the place feel very special. It’s the kind of atmosphere I’d love to return to. However, because of the disruptions and inconvenience I experienced, I don’t think I’ll be coming back unless necessary.

The service at the hotel was fantastic and the staff extremely friendly and professional. Will sadly recommend it to my network and will be happy to stay there again.

Overall this hotel was good. The breakfast food spread was amazing and the A-la-cart items you could order at dinner were very fancy and delicious. The staff was friendly and kind (but they often seemed overwhelmed with work). There was a huge walking path in the back of the lot. The grounds were beautiful. The hotel was clean. The gym was small; it included a rack of dumbbells, two or three treadmills, an elliptical machine, and one yoga mat. The water jug in the gym was empty. We wouldn’t stay here again because there are really nice hotels nearby for 1/3 of the cost. Maybe the food variety wouldn’t be as good as Eka, or less beautiful grounds, but Eka was not worth the extra cost. We stayed two nights and the entire time couldn’t see where the $125 a night value was coming from. Sadly, the other Nairobi hotel ratings on Trip are lower, like 3.5. An example hotel is Maison Royale. But if you’re looking for a good hotel just a bit less fancy, go somewhere else.

Nice location. Nice Big Rooms. Room service is a bit delayed always. They shall have a little more options for vegetarian breakfast. One thing that’s really disturbing to see in a hotel like this, even if you are waiting for your checkin at the hotel and you ask for water, they charge for it.

Good location if you want to be fairly central with a few minutes walk to plenty of bars. Uber is very efficient and cheap here if you want to travel out. The staff were very good and the restaurant/bar is 24/7 (I believe). Room was lovely. Overall, although I think Nairobi is a little on the expensive side, this was ok. I tried to book again for after the safari but it was more expensive so i went to the Swiss Belinn instead, which was cheaper and the same standard (a little further away but again, Uber and Bolt are super efficient and cheap here). TIPS FOR FOREIGNERS COMING INTO KENYA: 1. Get your currency outside of Kenya, the exchange rate here, particularly at the airport, is absolutely awful - I found them to be offering upto 35% less than the actual rate. 2. You only really need a small amount of cash here - most places you will visit accept card. 3. DO NOT BUY A TELKOM SIM CARD. It is absolutely useless, even in Nairobi but does not work AT ALL on safari. 4. Uber and Bolt are very good here. 5. If you are doing safari and your trip does not include the national park fees (payable in USD), make sure you get those before arriving - the banks and ATMs here are very unreliable if you want USD. 6. Do not pay extortionate hotel prices for laundry - find a local company who will collect and deliver your laundry for a fraction of the price like Smartfua Laundromat. 7. If you go on Safari, try not to sit on the back of the vehicle - it gets VERY bumpy. Have a great trip!

It's not my first time staying here. The hotel isn't new, but it's still decent. The main draw is its excellent location; there are many Chinese people and Chinese restaurants nearby.

The environment is very good, if only some wild animals are raised. Breakfast is good, set breakfast and dinner, barbecue for one night to watch the show, European dinner for one night. Both are pretty good. At noon, it will be resolved next to the shopping mall. Not too many guests, suitable for vacation.

I stayed at this hotel for one night on May 4, 2025, and had a pleasant experience. The location is excellent—less than a 20-minute drive from the airport, in a safe and secure neighborhood. The hotel is gated with visible security, and even Uber drivers are required to state their purpose before entering, which I appreciated as it made me feel safe. There’s also a guard stationed at the entrance to the rooms, adding an extra layer of security. The room was clean and comfortable, and I had a peaceful night’s sleep thanks to the quiet surroundings. The reception staff were friendly and hospitable, making check-in smooth and welcoming. A shopping mall is just a 15-minute walk away, or a short Uber ride costing less than $2. The hotel is also easy to locate. Overall, I was very satisfied with my stay and would definitely consider coming back in the future.