Danjuanmamahuanyoushijie
April 25, 2024
The worst service at Ritz Carlton. I really can't complain. I didn't check carefully on the first day of check-in. At 1 a.m., I was going to sleep. I went to draw the curtains. When I walked to the window, I looked up. Oh my god, there were no curtains. The CPU was a little slow at that time. I called the front desk from the room phone. I called more than 10 times but no one answered. Finally, I got through. Ten minutes later, someone came. I told him that there were no curtains. He said that I was responsible for delivering meals and I didn't care. I would help you contact the front desk. Fifteen minutes passed. I couldn't wait to go downstairs to the front desk. He told me that he called my room. Later, I found that the two landline phones in our room were also broken. I asked him what he was going to do about the situation of no curtains. He said he was very sorry and could only come to install it for you tomorrow morning. He didn't mention helping us change a room for one night or helping us do anything. At this moment, the CPU was completely burned. At my request, they finally helped me change a room for one night. After checking out, I found that I left an Apple watch. I contacted the hotel and they said there was no Apple watch. By the way, I would like to praise Ctrip's customer service for helping throughout the process. The most popular Ritz in the world
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