Tokyo East Side Hotel Kaie

Tokyo East Side Hotel Kaie Reviews

Tokyo East Side Hotel Kaie

2 Chome-8-11 Shiomi, Koto Ward, Tokyo, 135-0052, JapanView hotel details
Tokyo East Side Hotel Kaie
Tokyo East Side Hotel KaieTokyo East Side Hotel KaieTokyo East Side Hotel Kaie
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Guest Reviews of Tokyo East Side Hotel Kaie

9.3/10
Great
661 reviews
Verified reviews
Location9.2
Amenities9.2
Service9.2
Cleanliness9.5
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All reviews(661)
Positive reviews(644)
Reviews with photos/video(194)
Easy to get around(143)
Large rooms(113)
Convenient for shopping(69)
Close to metro(67)
Delicious breakfast(37)
Has facilities for children(13)
Family activities available(11)
Tasty coffee(8)
Negative reviews(17)
Guest User
Double Room
Stayed in Aug 2026
Solo traveller
9 reviews
10/10
Outstanding
Posted on Sep 13, 2026
This hotel near Shiomi Station is very convenient for transportation, as you can catch a train right outside. The room was clean, but unfortunately, it's close to the tracks, so there's train noise during the morning and evening rush hours. The overall facilities are sufficient, making it suitable for a short stay in Tokyo.
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Fabian L.
Twin Room
Stayed in Jul 2026
Family
1 reviews
10/10
Outstanding
Posted on Sep 5, 2026
⭐⭐⭐⭐⭐ We had a great stay at Tokyo East Side Hotel Kaie! The hotel was clean, modern, comfortable, and very family-friendly. The rooms were spacious by Tokyo standards, which made a huge difference traveling with our family. The location was excellent, with the subway station just a short walk away. It was incredibly easy to get around Tokyo without complicated transfers, making it a convenient home base for exploring the city and visiting Tokyo Disney Resort. Overall, Tokyo East Side Hotel Kaie was an excellent choice for our family. Great location, comfortable rooms, and easy transportation. We would definitely stay here again!
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
chadlm
Twin Room
Stayed in Jul 2026
Travelling with friends
4 reviews
8.0/10
Very good
Posted on Sep 3, 2026
The value for money is decent, mainly because the price is right. It's three stops from Tokyo Station, but getting anywhere requires a transfer at Tokyo Station, which is a bit of a hassle. Overall, I'd say it's worth it for the price. There's also a great BBQ place nearby.
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Response from Property: Dear Guest, thank you for your wonderful review of our hotel! We are delighted to hear that you had a pleasant stay with us and look forward to your next visit. Best regards,
Guest User
Hollywood Twin Room
Stayed in Jul 2026
Couple
3 reviews
1.0/10
Posted on Aug 18, 2026
The hotel bed had dust mites. My girlfriend and I stayed for two nights and got several large bites. Definitely do not stay at this hotel.
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Response from Property: Thank you very much for using our service. The issue you raised is currently under investigation.
Guest User
Twin Room
Stayed in Jul 2026
Solo traveller
1 reviews
10/10
Outstanding
Posted on Aug 28, 2026
There's absolutely nothing to complain about with this hotel. The only minor drawback is that the view from the window is of the hotel's courtyard. It's right next to Shiomi Station. I highly recommend staying here if you're attending an exhibition at Big Sight, such as Comitia or Comic Market. It's also close to Toyosu Station on the Yurikamome Line, about a 20-minute walk to catch the first train.
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Response from Property: Dear Guest, thank you for your wonderful review of our hotel! We are delighted to hear that you had a pleasant stay with us and look forward to your next visit. Best regards,
Anonymous User
Twin Room
Stayed in Jul 2026
Travelling with friends
3 reviews
10/10
Outstanding
Posted on Aug 21, 2026
Fantastic location, super convenient for airport access and exploring! The room was spotless, and the bedding was incredibly soft and comfortable, I slept like a baby. The front desk lady was very sweet and helpful. I'll definitely choose this hotel again next time I'm in Tokyo!
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Response from Property: Dear Guest, thank you for your wonderful review of our hotel! We are delighted to hear that you had a pleasant stay with us and look forward to your next visit. Best regards,
baion
Twin Room
Stayed in Jul 2026
Family
4 reviews
10/10
Outstanding
Posted on Aug 23, 2026
Coming here was a very wise decision! The price was right, the breakfast was abundant, and the drinks were delicious. Starting the day with a full stomach really boosts your energy. The laundry room was large and very convenient. The hotel also has a convenience store with friendly staff. Most importantly, it's right next to the subway. Before arriving, I compared many hotels near Disneyland and decided that being close to the subway was essential. Compared to hotels with free shuttle buses to Disneyland, those areas often have fewer facilities and are actually less convenient. The happiest thing was getting our precious lost items back: we accidentally left our umbrella and the headband our child picked out at Disneyland. I mentioned it to the front desk before checking out, not really expecting anything, but the hotel actually found them for us! It must have been lost at the convenience store. We are truly grateful to everyone who helped us! This trip ended perfectly and beautifully. Finally, thank you for arranging a family room for us; our child loved the room here, and I will recommend it to my friends!
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Response from Property: Dear Guest, thank you for your wonderful review of our hotel! We are delighted to hear that you had a pleasant stay with us and look forward to your next visit. Best regards,
Cassie_suesu
Twin Room
Stayed in Jul 2026
Family
6 reviews
10/10
Outstanding
Posted on Aug 12, 2026
Great location, very close to the subway station, and clean! There's also a large supermarket nearby with a wide variety of affordable items, plus a 24-hour convenience store, making it perfect for a family trip.
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Response from Property: Dear Guest, thank you for your wonderful review of our hotel! We are delighted to hear that you had a pleasant stay and look forward to your next visit. Best regards,
lilyzhou1981
Twin Room
Stayed in Jun 2026
Business traveller
21 reviews
10/10
Outstanding
Posted on Aug 2, 2026
This has been my go-to hotel for years, and I really like it. Even though it's a bit far from the city center, its proximity to the tram station makes it super convenient. The rooms are quite spacious for Japan, and the cafe/diner downstairs is excellent. This year, they even opened a 7-Eleven inside the hotel, which is a great added convenience. However, it's generally not possible to check-in early or check-out late here. Even if they have available rooms, they'll charge you 3000 JPY per hour, which is quite different from what you'd find in China. They don't make exceptions even for loyal customers, which I find a bit inflexible, but I guess it's a cultural difference.
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Response from Property: Dear Guest, thank you for your wonderful review of our hotel! We are delighted to hear that you had a pleasant stay and look forward to your next visit. Best regards,
thj9332
Twin Room
Stayed in May 2026
Couple
9 reviews
10/10
Outstanding
Posted on Jun 22, 2026
This hotel is right by Shiomi Station, making it super convenient for getting to Disney and the city center. The room was quite spacious for Tokyo standards, and the view from the window was really open. The staff were very enthusiastic and made my stay comfortable. The breakfast selection was also great, with fish, sausage, bacon, meatballs, scrambled eggs, curry rice, ochazuke, bread, and waffles. I'll definitely be back!
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your wonderful review of our hotel! We are delighted to hear that you had a pleasant stay with us and look forward to your next visit. Best regards,
Guest User
Japanese-western 4BED Room
Stayed in Jun 2026
Family
22 reviews
10/10
Outstanding
Posted on Jul 31, 2026
Comfy bed, great shower pressure, clean room, and excellent service!
Original textTranslated by Google
Response from Property: 敬愛的顧客,感謝您對我們酒店的精彩評論!我們十分高興聽到您在我們酒店過得愉快,並十分期待您的再次光臨。祝好,
Baohechaoqingjiao
Twin Room
Stayed in May 2026
Travelling with friends
11 reviews
9.7/10
Amazing
Posted on Jun 15, 2026
The location is super convenient, right across from JR Shiomi station. However, you'll need to transfer to get to places like Shinjuku. It's really easy to get to Disneyland though. There's a big supermarket and convenience stores nearby, which is very handy for shopping! Plus, there's a Family Mart on the first floor of the hotel. They even provide bath salts you can mix yourself, and the toiletries are comprehensive. The best feature, hands down, is the separate wet and dry areas in the bathroom – that's a rare find and truly excellent. The room itself isn't small either; we could easily fit three suitcases, so it felt quite spacious.
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Response from Property: Dear Guest, thank you for your wonderful review of our hotel! We are delighted to hear that you had a pleasant stay and look forward to your next visit. Best regards,
Wong Sook Cheng
Japanese-western 4BED Room
Stayed in Apr 2026
Family
7 reviews
9.0/10
Great
Posted on Jun 6, 2026
Room super big and comfortable for family of 4 adults. Have a Japanese style dining table as well as clothing room. Best hotel that I ever stayed in Japan. Located just opposite shiomi station.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
Guest User
Twin Room
Stayed in Apr 2026
Family
37 reviews
9.5/10
Amazing
Posted on May 31, 2026
On Saturdays, due to the firework display, hotels in Tokyo are generally much more expensive. This place offers great value for money on weekdays.
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Response from Property: Dear Guest, thank you for your wonderful review of our hotel! We are delighted to hear that you had a pleasant stay with us and look forward to your next visit. Best regards,
Lyuda.SA
Twin Room
Stayed in Apr 2026
Couple
3 reviews
2.5/10
Posted on May 26, 2026
The only positive thing is the location right across from the metro station, which is very convenient. The hotel doesn't qualify as a 4-star hotel. We stayed for four nights. During that time, the room wasn't cleaned even once, the trash wasn't taken out, and the towels and linens weren't changed. Water wasn't brought to the room; we had to get it ourselves from reception. Contacting reception didn't improve the situation.
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,