We was staying at this hotel for a family wedding, we were greeted at reception by the receptionist Mandy whose approach was lovely , roo. Was basic but nice enough for 1 stay, Only real downfall was no aircon or fan in the room, extremely hot, we were able to leave lovely juliet windows open so managed a little breeze coming into the room. We were told that the bar was open to residents till 1am , on arrival back at 11pm we were met by the bar manager Nigel who told us the bar was closed as they had no gas, bearing in mind there were customers in the bar, he then proceeded to tell us after we challenged him that we could have bottles , I asked for 2 Baileys nightcap and was told he would get them in 10 minutes, 20 minute's passed and still no drinks, his attitude was appalling and very condescending, no customer service skills at all. Next morning spoke with the same lovely receptionist who listened to our complaint as it appeared said barman served others in our party after we had retired Breakfast we were greeted by Cheryl who made our breakfast experience really good, nothing was to much trouble, very attentive and on the whole a really decent breakfast experience, I eould of rated this whole experience a lot less if it hadn't been for the receptionist and breakfast room staff. Nigel needs to go on a customer services training course and learn how to approach customers especially as customers pay his qage
Very Good
41 Reviews