Furama Shanshui Hotel

When I placed the order with Ctrip, I checked the points to exchange for welcome fruits, but I didn't see any fruits until I checked out. The room facilities were very average, not even five-star. The order showed that the room area was 42 square meters. After a rough measurement, it was estimated to be 35 square meters at most. When we were having breakfast, seeing that we were bringing a 9-year-old child, I was forced to scan the QR code and pay the half-price breakfast fee of 38 yuan. The breakfast dishes were so pitiful that my family probably only ate 38 yuan worth of food in total. I have stayed in many hotels, no matter five-star or four-star. When checking in, the front desk would take the initiative to give our 9-year-old child a free breakfast when he saw us with our children. After all, a child cannot eat much in the morning, and this five-star Shanshui Fulihua, The room fee of 665, that’s it…

This hotel is the worst hotel I have ever stayed in during this trip. First of all, the service was very poor. I had to go through the check-out procedures for my flight in the morning. Because the box was too heavy, I wanted the waiter to help me carry it downstairs. The answer was that the waiter didn't go to work until 7:00 in the morning, so I couldn't move it. When I called It's already 6:58, even if it's only two minutes away, this is the first time I've encountered such a weird thing after staying in so many hotels. When I asked for directions at the front desk, I didn't know anything about it. The hotel's breakfast was also extremely confusing; and there were corridors. The lights in the room were not turned on, and it was dark and uncomfortable to look at; the equipment in the room was also very old, but the business floor room I stayed in was quite spacious, and I could overlook the Yellow Crane Tower, which was pretty good; Also, the afternoon tea is open until 9:00 pm, which is quite good; the hotel is not far from the "Xinhai Revolution Memorial Hall", about 15-20 minutes' walk. Only the above three are better. I will not stay in this hotel again next time.

選擇的第一初衷是地理位置，滿足了地鐵口，離黃鶴樓近，武昌站近。當時訂的時候還怕不夠好，因為第一天武漢住的是江邊的威斯汀。入住後有對比，前台小可給我留下了非常好的印象，服務熱情細緻，帶倆娃主動提供多一份拖鞋洗漱，給孩子送了晚安牛奶點心，特別安排了可以看到黃鶴樓的房間，彌補了那天下雨沒法夜遊的遺憾。而且下午茶從下午一直到晚上十點，入住稍微休整下孩子們可以邊吃邊看比賽。早餐也可以選擇在行政層吃清靜，也可以去二樓吃品種更多，包括樓層阿姨都是主動打招呼，冰箱裏飲品食物都是可以自由吃，孩子還給我用膠囊機泡了咖啡，退房時還送了冷泡茶小禮品，正好火車上可以喝，💯好評。

五一假期一起出遊武漢，預訂了這家酒店的兩間房間，工作人員都很禮貌熱情，入住時主動奉茶，給我們一家人各端來一杯茶水，挺貼心的，特別是前台賓客服務經理小苗，入住時提前告知我們幫我們協調了兩間同樓層的房間，有一間房可以遠眺黃鶴樓的頂端，離的特別近，在住期間有任何問題諮詢都可以迅速解決，房間面積很大，有很明亮的落地窗，房間所有的水和飲料都是免費用的，衞生間乾濕分離，洗護用品備的很充足，酒店交通也很方便，地鐵四號線首義路站C出口直達，步行可至辛亥革命博物館、黃鶴樓等，假期在酒店還推出了活動DIY團扇，古箏表演，還可以喝喝茶，挺不錯，小朋友們都很喜歡，下次來武漢一定會再住這家！

第一次住這個酒店，很滿意的，環境位置：酒店在火車站的附近，門口就是地鐵4號線，出行非常方便。服務熱情：到前台是曉付接待的，房間都安排在了一起，給我們端來了茶水，贈送下午茶介紹時間和種類，退房當天因為要等車在大堂，看到我們帶了孩子，安排我們在大堂吧休息，服務非常周到。設施設備：房間裏面有一個小冰箱，裏面還有牛奶、可樂、雪碧、堅果等，都是不用收費的，不用擔心水不夠。衞生乾淨：從外面走到房間，都是很寬敞乾淨的，衞生不錯。

因為要去黃鶴樓，特定選了附近的山水富丽华酒店，酒店大堂非常大氣，門口出去就是地鉄站，出行很方便，酒店給升級了房型，還很貼心的詢問房型是否可以接受，整體體驗很棒，特別感謝前台小宋美女很熱心周到的服務，之後來武漢還會選擇這裡。最後補充，淋浴間空間大水量足洗完澡很舒服。

設施：齊全， 衞生：乾淨衞生 環境：非常滿意 服務：非常棒，入住還送來了温馨的水果，服務超好，特別是苗苗美女的貼心服務值得贊。還有酒店服務人員整體素質非常高，我早上退房匆忙，把手錶及吊墜忘記了留在房間了，酒店服務人員及時和我電話溝通確認並給我辦理了郵寄服務，這種拾金不昧的精神要值得提倡值得表揚，希望酒店對那位不知姓名打掃衞生的工作人員重點表揚及嘉獎，同時我在此對這位服務人員及前台工作人員，還有可愛的苗苗小姐表示衷心感謝。以後來貴地首選你們的酒店，同時我也會推薦給我的親戚朋友。希望下次再見！

酒店位於首義路與張之洞路交叉十字路口處，酒店門口就有地鐵四號線首義路C出口，出行很方便。酒店房間住得很舒服，床軟硬適中，淋浴間非常好，水量很足，衞浴乾濕分離。前台小蘇經理很認真負責，認真聽取我的要求，提供建議選擇入住的房型房間，在入住時詳細介紹酒店增值服務，給我們介紹附近遊玩和美食，讓我們入住吃住遊玩無後顧之憂，為小蘇經理的服務點贊，而且提供的免費下午茶品種很多，糕點，零食，飲料，咖啡等等很豐盛，適合休息的時候去坐坐，推薦大家入住山水富麗華酒店哦。