Hotels in Tianhe Airport/Panlong City/Outlet, Wuhan

Xiao Zhang at the front desk has a very good service attitude. He is very proficient in checking in and is very fast. There is no deposit required to check in. The hotel is clean and hygienic, with complete facilities. There is also a small refrigerator in the room. The hotel is warm, the room is clean and sanitary, and there are many green plants at the door! We also gave the children slippers and toothbrushes. Seeing that they had children and luggage, they thoughtfully sent them to the room. It felt great to stay in

Location of this hotel is certainly convenient, located right off Songjiagang metro station. The destination is perfect for travelers who want to have easy access to the airport (2 metro stops and only about 12 minutes from Tianhe airport), especially during rush hour times when driving would take a much more circuitous route. I have stayed at this chain of Vienna International Hotels before and have had much better experience, but I suppose this depends on location and type. This specific hotel looks palatial upon entering but the rooms are definitely a bit lacking - it seems better suited for those who need only a quick overnight stay to catch a flight. Would not recommend for longer sightseeing trips as rooms have poor sound insulation (I could hear very clearly the conversations of those in a nearby room the entire night - every single word), as well as a very confusing layout. But we did encounter very very kind and nice housekeepers. I am a well-traveled person and understand and appreciate cultural differences and norms in different cities/countries/etc so I generally would not take time to write about this but this experience was too notable not to. Since this was an international hotel and located by an international airport, I expected better service than received. I had just had a long journey and a canceled flight and found this booking on Trip, which was confirmed. Once I arrived at the hotel, I presented my passport for check-in, as I am a foreigner and do not have a ************** ID card. However, the attitude of one of the front desk hotel clerks was incredibly rude. The clerk immediately told me (without even asking) that I could not live there using a passport to check-in. According to Chinese law, this is obviously not true and a false statement. I imagine the clerk felt too lazy to have to scan my passport details but felt extremely uncomfortable at this exchange. There is no local stipulation that foreigners who live and work long term in China cannot live at the hotel. In fact, being an INTERNATIONAL hotel chain located by an airport, how can you not take guests who have passports? Following this exchange, I asked for an extra room card as I am traveling with a friend and was given a ”fake” card that did not work. The front desk worker did not even bother scanning it, so it was really useless. I suggest better training and customer service / hospitality guidance for your hotel front staff. This was the worst experience in customer service I have ever had from a Trip.com booking. Will never stay here again.

The place is perfect if you are awaiting for a plane, they offer a pick up and drop off to the airport. It's 3km from the airport, however the surroundings are not quiet good, don't expect some nice view

This hotel is near the airport and has a private shuttle service. The key point is that if you are transiting from Wuhan and the transit interval is more than 4 hours, you can apply for free check-in in advance. I believe that the service of Wuhan Tianhe Airport is better than 99% of domestic airports. As for the hotel itself, the room is large and tidy. It’s no problem to have a full breakfast. It provides VIP access to the airport. Since I am flying internationally, the VIP access is not suitable for quick customs clearance. Thank you very much to the front desk staff for helping me forward the children’s missed holiday compositions via WeChat.

Went to this hotel for the second time, and the service was not as good as the first time. I checked in for two nights. I called to wake up before 12 noon on the first day to ask whether to continue my stay. If I don’t stay, I won’t decide. After two nights, I was worried about the delay the next day, and I was worried about calling to wake up again, so I processed the late check-out in advance and paid the fee, but I still called the next morning and asked if it would be renewed at 12 o’clock. Live, but the front desk work will not be handed over? Then I took into account the delay, and then I wanted to renew for another two hours. It was temporarily told that you must check out at 3:30, and you can’t renew without prior notice. If you call before 3:20, the attitude of the front desk is very poor. I'm impatient, check out is also required to pay at the cost of 2 hours. After staying on business for so long, this time is considered the most speechless, and I won't go there again.

It was my first time to stay in this hotel on a business trip. The reviews of this hotel online were very good. After checking in, it was just as I expected. The lady at the front desk did a good job and was very meticulous. Xiong Zhou Xiaohua at the front desk was very enthusiastic. He helped me print out a lot of materials I need for my work for free, thank you very much! As for the room, the room type and design are very good. The room is also very clean and bright, and the room is quite large. It is worth staying.

The room is very good. It is very cost-effective. It would be even better if the breakfast can be upgraded to three people! The parent-child room is very considerate, but there are toilets on both sides of the bathroom. It is recommended to design the other side as a squat pit if it is renovated next time.

Clean and comfortable, live with peace of mind, you can wash clothes on the first floor, breakfast is very rich, I like to eat, especially recommend small noodles, that is a word, incense! 👍🏼 It is very convenient to take a taxi at the door, only one in two minutes, and there is a shuttle bus that can pick up and drop off the plane. The service is 👍🏼👍🏼👍🏼

The hotel is very close to the airport, and you can reserve a pick-up and drop-off at your fingertips. There is a robot in the lobby that can deliver food to the door, so you don't have to go downstairs to get food. Xiaofang's service at the front desk is proactive, enthusiastic and responsive. The price/performance ratio is very high. The hardware facilities are good in all aspects. I come here often and it is worth recommending.

This is the Nth time I have stayed here because I had to catch an early flight. It is really convenient. There are more and more restaurants at the airport and the prices are not as expensive as before, so it is very comfortable to stay one night at the airport in advance.