Hotels in West Gate (City Center), Xi'an

The hotel was great. It's location was very close to the city wall. The staff were really nice and kind. The room was clean. One thing for the hotel to improve: isn't better to completely separate the toilet from the corridor? I mean, of course it has a door, but it is open in the top of the door, and the door of toilet is not completely confined (So you can hear anything and smell anything😅.) Other than that, this hotel is great and if I come back to Xian, I will book it again. I also recommend this hotel for sure.

Front desk service: professional and enthusiastic, the two young ladies are very professional. 👍. Room facilities: comfortable bed, ok hygiene, medium size room, smart toilet lid is good. But the central air conditioning is a bit noisy. Breakfast: bad review!! I bought a breakfast package for convenience. But the breakfast service is not as good as some hotels that give away free breakfast. I can understand that the variety is limited, but why don't you replenish the food in time for just a few types? I arrived at the restaurant at 8:30, much earlier than the meal collection time of 9:30. But there are already several dishes at the bottom, especially fruits, which are gone. I think there are only five or six guests in the restaurant, so there is no reason not to supply them. Secondly, you can't pack up even if you pay for a meal coupon! My companion was resting and couldn't come to the restaurant. After I finished eating, I said I would use another meal coupon to pack up one. The staff came out of the kitchen and told me that I couldn't pack up and could only eat it myself. I have stayed in hotels of all levels from Hilton to Express Hotel, and I have never encountered a time when I was not allowed to pack up breakfast. They even took the initiative to provide you with lunch boxes, food plastic bags, etc. to help you pack. The breakfast was not good from the food to the service. I didn't eat it the next day. I saw many reviews mentioned that the breakfast needs to be improved, but I don't think the hotel cares too much.

Both front counter staff and the cleaner all are very friendly, helpful and attentive. The lobby is cleaned very carefully every day and the cleaner helps to keep the room tidy and neat, with new towels and toilet paper available daily. Furthermore, the counter staff has helped with problems with a calm and patient attitude, for example, helping with location problems for booking a car to certain destinations as well as giving suggestions for restaurants for meals. The additional evening snack （雪茸银養）was free, delicious, healthy, not too sweet and suitable for all ages. Moreover, the coffee break was delightful, their coffee was great and their accompanying cookies had a flowery fragrance. Thank you 😊

這次入住體驗簡直超出預期！從踏入酒店大堂開始，前台工作人員小樑熱情周到的服務就讓人倍感温馨，不僅快速辦理入住，還貼心介紹周邊景點和美食。房間乾淨整潔，佈置得很有格調，床品柔軟舒適，一夜好眠。衞浴設施一應俱全，還有免費的洗漱用品，細節之處盡顯品質。早餐種類豐富，中西式餐點都有，口味也超棒。酒店位置絕佳，出行十分便利，周邊購物、餐飲都很方便。無論是服務、環境還是設施都無可挑剔，強烈推薦，下次還會選擇這裏！

It was more than 11 noon, and the front desk lady helped to upgrade the room type to check in early, very nice. The room is the largest in the twin room I have ever stayed in! Soundproofing is good, it is quiet at night, and the corridor is not noisy in the morning. The pillow is zero-sense latex, and I sleep very fragrantly. When I left, I asked the little brother at the front desk for a bottle of water, which was taken from the insulation cabinet, and it was still warm and warm. The overall experience is particularly good (｡•̀ᴗ-)

Facilities: Complete facilities, the lighting color can be adjusted, very cool Hygiene: The room is very clean and the bathroom is clean I am very satisfied with the height of the bed, not too soft or hard, very comfortable There is a swivel chair in the room, sitting on it is a good working experience

Location: Very close to Andingmen subway, just a few minutes walk, and there are many convenience stores and restaurants around, eating and shopping are very convenient. Service: The service is very good, responsive, every day cleaning takes the initiative to ask if you need to clean, and every time you clean, you will help you to clean the bed, the clothes are cleaned up, very intimate. Public environment: a single building, not very common to other hotels, this is very good, the hall and aisle are kept very good, bright and odorless. Room: smart home appliances in the whole house, the toilet is also a smart toilet, it is very convenient to use, usually if you don’t want to turn off the lights when you go to bed, you can call Xiao Ai. The room also smells bad, there is no sanitary corner, the bed is also the kind of latex mattress, sleep very soft and comfortable, sound insulation is not bad, Because the window sill is facing the inner community, I sleep very peacefully every day and I have not been woken up. Summary: We came out to travel. We originally stayed for one night to see how the experience was, but it felt good. We didn't change to other hotels. Whether it was from the location or the quality of the hotel, it made me feel comfortable. In general, it was excellent value for money and it was worth recommending. If you come to Xi'an next time, you will still choose here! ! !

This is a great hotel in most ways. It is very convenient to the Xi'an metro! The breakfast is good. The front desk service is great. The laundry machines work very well. The rooms are adequate and clean. The only downside is the lack of soundproofing. People in the hallway sound as if your door is open. People walking or moving chairs in the room above are easily heard. If you are a sound sleeper, this hotel is excellent. If not, it is good.

It is convenient to go out, there is a subway outside, the room is clean, Ms. Wang at the front desk is considerate and enthusiastic, there is also a free laundry room on the first floor, the room is very convenient for washing clothes, and it has washing and drying. It is worth recommending

It’s a pretty old Hotel, which you can feel and smell! We booked Executive Suite with balcony or terrace- we were told there are no balcony’s- but there are! The air conditioning did not work in one of the suites, so we had to move to a smaller one! Mini-Bar was empty.The dinner time in the lounge is too short- only 2Hours- everything is cleaned and closed exactly after 2Hours!!! The bar was closed before 10pm even though it was supposed to be open till 11 pm! The housekeeping was very good and the service very quick! Breakfast is a huge variation of everything!