Romantikhotel Zell am See

Decent hotel in good location, clean rooms and well maintained throughout, food choice and quality was very good. All staff were friendly and attentive. Spa area is a nice area to relax in after a days skiing. Whilst we thoroughly enjoyed our stay at this hotel, I would also add that having initially been offered a room in the annex, we were very disappointed in the location and quality of the room. With the intervention of our tour rep we were moved to a room in the main part of the hotel. The difference in the rooms could not have been more contrasting. Had we stayed in the room in the annex, this would have been a one star review, the obsession with Royalty and large portraits adorning the walls in annex rooms is bizarre to say the least. I would have no hesitation in recommending this hotel or staying here again if I returned to Zell am See as long as I was assured of getting a room in the main part of the hotel.

The family who run the hotel are fantastic. The food and choices are excellent. Location is good. My friend and I were given a garden view room which was a double room with a separate room with a sofa bed so we had a room each and it was close to the dining room. The jacuzzi , sauna etc were very good .

This lovely hotel is in the middle of Zell am See 1 block off of the lake in the center of town. We had the Zeller Suite which had the only available view of the lake at time of booking. It was truly unique. Our room was very spacious, clean and comfortable. A round bed is the first to catch your eye. A first for us in a room, it was large & comfortable. Very quiet. There were plenty of sitting space, a bar, private sauna, stylish tub in the room, and a large bathroom with shower. We had a big balcony with view of lake & mountains. There was a lift. This is family run hotel of the finest quality. Breakfast & dinners were of the best quality. The staff are all willing to help out. There are spa facilities & a pool which we didn't use and on site parking. This was a great place to stay that I recommend.

We had the pleasure of staying at this hotel recently where we combined a great ski holiday with our wedding which was organised by the hotel. We can't thank Sabine, the Horl family and all their staff enough for making our stay and wedding day perfect. Everyone was so helpful and friendly. Our room was fabulous and the meals were all great with large portions. The hotel allowed us to leave our own skis and boots at the sports shop next to where the ski buses left which was so convenient. On our last day we booked the Gondola breakfast which the hotel provides at City Xpress. It was a wonderful experience and a great way to complete our holiday/ honeymoon. Thank you again to the owners and staff of Romantik Hotel .

We went with Inghams and had a wonderful holiday as non skiiers , sightseeing trip as we are 80 . The hotel is a delight , family run , exceptionally clean with helpful friendly staff who have no difficulty with English . The ambiance is authentic of a chalet type old hotel which has a cosy atmosphere in the lounge area with a log fire . We were upgraded from a Garden suite ( which is an annex ) to a Pinzgauerin room on the 1st floor . It was twin bedded with very comfortable beds and pine clad walls, tea making a little balcony ( no view ~) plenty of storage space , a bathroom with separate mini sauna , spacious shower , wc with a hand held bidet shower. The floor was heated too. We found the bedroom too warm at night so opened the balcony doors which could tip inwards . The only issue was the wash basin had a design fault in the plug arrangement which didn't retain the water . However if one inverted the plug and detached the top it acted as a perfect fit .See images . The room was refurbished 2 years ago and the management will fix this minor issue . The meals were really good especially the breakfast with everything that one could want . a toaster , croissants , fruit , cereals , eggs , a staff member doing omelettes and scrambled eggs, a egg boiler , a full selection of cold meats, . The evening meals had a choice of either meat , vegetarian, or fish . a fixed starter , buffet of green salads , soups , dessert , cheeses and fresh fruit . I think we counted it was possible to have 7 courses . There is a drinking fountain in the buffet area for free water if one doesn't wish it to be served which is € 1.50 . There is wine by the glass or bottle . A special mention to Sophie and Victoria as staff. There is a small indoor swimming pool which one can swim out into the garden , heated and a jacuzzi. Plus sauna rooms which can be textile or nude . dressing gowns , slippers and towels are proved for free .I noticed there were several steps up from the front entrance and down into the lounge area so not really wheel chair friendly. I think this hotel is exceptional .

Right in the heart of the lively and picturesque resort of Zell, this authentic family run hotel is a must for those who want traditional high end Austrian 4 star service and superior cuisine. Run by Werner Horl and his wife, their hard working team provide exemplary service. Of particular note were the vegetarian menu options. All too often in Austria, the 'meat free' option tends to be an uninspiring poor relation. But not here. Every evening there was a meat, fish and vegetarian option, and it was really hard to decide which two dishes I was going to not have! The spa and sauna facilities are first class. There's a' costumes and trunks' option for the modest Brits, and a 'let it all out' option downstairs if you want to do saunas the proper Austrian way. If you can stand the 90 degree 'Devils' sauna for more than 10 mins I'll take my hat off to ta!

A beautiful traditional hotel run by generations of the family who have mastered the art of making guests feel entirely at home and comfortable. The food, from breakfast to dinner is first rate, as are the staff attentive and helpful. We were staying half board skiing so our routine breakfast from the numerous options at 7:30 with the morning update newsletter, weather and local info and then back for soup and cake at 4:00pm and on to the spa for an indoors/outdoor swim and sauna and then dinner from 6:30pm - always at the same table which is reserved just for you for every meal. Then retire into the comfortable bar lounge area by the fire which feels much like a chalet for a few drinks. Absolutely fantastic hotel, lovely bars very close .. a few minutes to the lake for great walks and 5 min walk to the many various buses to the lifts or take the city express.

Absolutely stunning hotel!! Everything about it is perfect! Super traditional.. very very comfortable, great location, food is stunning and the staff are all so lovely. Stunning hotel!! And the spa facilities are beautiful.. as are the treatments!!

We stayed here for 2 nights on honeymoon. The hotel is very pleasant from the outside, and is very well located. The woman who greeted us was very pleasant as well as the bar staff. We arrived at our room and were slightly taken aback by the gigantic picture of William and Kate, strange to say the least! It is an enormous poster of the royals, and they will stare at you for the duration of your stay. But more concerning was the smell of sewage in the room that greeted us. We opened the bathroom window and came back a while later but the smell was much worse. We went to reception and the girl there said we would have to come back later to ask for the manager. I asked if they had this problem previously and she said yes, the room next door has an ongoing issue but the manager would be able to resolve it. The manager came back and sent a cleaner to the room who poured liquid into the drain. The smell improved but was not gone. We were told there was no other room to move to. Unable to use the room while it smelled, we left to walk around the town. The room smelled better so we stayed that night, but by the next evening it was stinking again. We went to the reception and were told there was no manager but a man working there told us to stay in an adjoining room as it was free. The entire trip was very stressful due to not being able to enjoy the room. At no point prior to check out did any member of staff even apologise for the experience. I got the very distinct impression that the manager didn’t believe that there was a problem at all, and she denied there ever was a problem with rooms smelling before, even though her staff told me there was and I have since seen reviews of the hotel that mention the same issue. It is laughable that this hotel is a 4 star hotel - there isn’t even air con in the rooms so if you’re coming in summer, good luck! The most helpful member of the management team is a very affectionate cat and is the only member of management who will give you a warm welcome, especially if you have a complaint. As “compensation” for our trouble, the manager comped 2 drinks, and still had the cheek to as us for €8.20 city tax. Avoid, avoid, avoid.