The hotel was difficult to locate as there was no clear signage. Due to limited space, they did not allow us to store our luggage, so we had to bring everything back to the train station to use lockers, which meant extra cost for us. I understand that the official check-in time is 3pm, but since we booked three rooms, some flexibility—such as allowing us to place our luggage in one room—would have been appreciated. Other hotels have offered this when we faced similar situations.
The room was also very noisy as the train station is right next door. Light sleepers should avoid this hotel. The staff’s service was average, nothing particularly noteworthy. Aside from these issues, everything else was fine.
The hotel is centrally located and the rooms are spacious and airy. In this respect, the stay was quite comfortable. The breakfast was also quite good. However, when evaluated in terms of price-performance ratio, it's debatable whether it's really worth the price difference compared to other hotels.
Regarding the staff, we had a mixed experience. Some of the reception staff were very polite and helpful, but some were unnecessarily rude. The bartenders, in particular, left a negative impression. The fact that the same person was in charge of both reception and the bar in the evenings also somewhat lowered the quality of service.
Although we were told we could use the garden, it was unpleasant that they made a fuss when we wanted to sit there in the evening. Also, the fact that the same ashtray remained on the table in the garden for 3 days without being emptied created a poor image in terms of cleanliness. Unfortunately, I was not satisfied with the overall cleanliness either.
Service: Very dependent on who's at the front desk. The young lady is fantastic!
When we wanted to book an extra night, no discount was considered in the offer. Quite the opposite; the upgrade we received at check-in was fully charged for if we wanted to extend our stay. Booking online would have been €30 cheaper than extending our stay at the front desk! Problems with the air conditioning: it doesn't work. The room quickly became very warm. Although we reported it several times, it wasn't resolved. Otherwise, the location was perfect!
Very nice hotel, both the room design and the backyard are very good. It looks small from the front, but it is actually very good and beautiful. The restaurant is very delicious
This is a highly recommended hotel.
The location is quite good.
The locals’ favorite breakfast is right outside.
The sightseeing carriages pass by from time to time during the day.
It is very close to various check-in spots.
It is especially suitable for measuring the old town of Bruges with footsteps.
The hotel is very charming and worth it.
Breakfast is too bad, can't eat at all, almost can't see the food, this price breakfast is a bit unreasonable, the variety is pitiful, I am really sorry for this price
Cheap and good to stay, much better than the youth hostels in Brussels and Amsterdam.
The train station is 10 minutes away and you can store your luggage for free; there is a relaxing public area with a variety of tableware and kitchen supplies, as well as free coffee and tea bags; about 15 minutes to all the attractions, and there are several supermarkets around.
My partner and I had one of the mansion suites on the 3rd floor. Although our room didn’t have a view it was spacious and comfortable. The toiletries smelt divine.
The bed and pillows were super comfy.
Staff are friendly.
Breakfast was plentiful with a good variety of fruit and fresh juices / smoothies. Customised omelettes were made.
The hotel itself is boutique, contemporary and in a good location to Brugge Train Station, buses and also all the main attractions. It is nestled down a quiet street but still close enough to main attractions.
You have waffles and fresh potato fries shops within a minute walk from the hotel, including a supermarket if you need anything.
A very Cosy hotel right in the old city centre. Staff members are so nice to put chocolate bars in my allocated room as birthday gift as I check in on my bday.
Beware there are rooms with wooden logs that may not be acceptable by some tourists. Some rooms are on G/F or underground floors which you may need some psychological preparation.
In a word, a very good hotel with professional staff and excellent location to go everywhere
Great
106 reviews
9.1/10
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8.4/10
Very Good
AAnonymous UserEasy to check in. Close proximity to attractions and public transportation. Easygoing staff.
GGuest UserThe room is very retro, the location is also in the center of the old city, it feels like every piece of furniture is antique, but the bathroom facilities are modern enough, the restaurant corridors are very stylish, I thought that the sound insulation of this old house would be poor, but it was actually good, there were some relatively small floors. It didn't bother me.
GGuest UserThe hotel was difficult to locate as there was no clear signage. Due to limited space, they did not allow us to store our luggage, so we had to bring everything back to the train station to use lockers, which meant extra cost for us. I understand that the official check-in time is 3pm, but since we booked three rooms, some flexibility—such as allowing us to place our luggage in one room—would have been appreciated. Other hotels have offered this when we faced similar situations.
The room was also very noisy as the train station is right next door. Light sleepers should avoid this hotel. The staff’s service was average, nothing particularly noteworthy. Aside from these issues, everything else was fine.
NNeilJHotel Portinari in Bruges is a gem! The modern design is both stylish and inviting, creating a lovely atmosphere. My room was comfortable and well-appointed, making it a perfect retreat. The location is excellent, within walking distance of the city’s main attractions. The friendly staff added to the overall positive experience. Highly recommend for anyone visiting Bruges!
GGuest UserThe room is clean and tidy, and the overall layout of the hotel is very comfortable. It has air conditioning and a bathtub. There is a courtyard inside the hotel. You can reach the main square within a two-minute walk outside. There is also a supermarket when you turn right when you go out. Knowing that this was my first time in Bruges, the guy at the front desk introduced the tour route in detail and was very enthusiastic!
GGuest UserMy partner and I had one of the mansion suites on the 3rd floor. Although our room didn’t have a view it was spacious and comfortable. The toiletries smelt divine.
The bed and pillows were super comfy.
Staff are friendly.
Breakfast was plentiful with a good variety of fruit and fresh juices / smoothies. Customised omelettes were made.
The hotel itself is boutique, contemporary and in a good location to Brugge Train Station, buses and also all the main attractions. It is nestled down a quiet street but still close enough to main attractions.
You have waffles and fresh potato fries shops within a minute walk from the hotel, including a supermarket if you need anything.
AAnne LiekeWe had a nice time at Talbot House. The big plus is the historic value of the place, as we visited the area to learn more about WWI. So amazing to be able to explore the house and talk to the volunteer working here. Other things we liked were the friendly service and breakfast. Also big plus we could bring our dog, staying in the garden house.
With the cold whilst we were there, not having central heating was a bit of a struggle as the aircon is only on during the afternoon/evening and harder to set to a consistent temperature. Also the shared bathroom’s window couldn’t be closed, so absolutely freezing to go to. Last, our room was on the small side and felt a bit cramped especially with our dog. But overall good value for money.
GGuest UserThe hotel is basic no frills but was perfect for us for a couple of nights. We booked a triple room for myself my husband and our 11 year old son. The room was huge and also had a little kitchen area which was great. The location is great right off the main square. There is not air con but they do provide a large fan which was enough to cool the room when sleeping. The shower room had a shower over a bath tub which had great pressure and the towels provided are lovely and fluffy. The staff at the hotel are very friendly and helpful. We would stay here again
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