The hotel was difficult to locate as there was no clear signage. Due to limited space, they did not allow us to store our luggage, so we had to bring everything back to the train station to use lockers, which meant extra cost for us. I understand that the official check-in time is 3pm, but since we booked three rooms, some flexibility—such as allowing us to place our luggage in one room—would have been appreciated. Other hotels have offered this when we faced similar situations.
The room was also very noisy as the train station is right next door. Light sleepers should avoid this hotel. The staff’s service was average, nothing particularly noteworthy. Aside from these issues, everything else was fine.
The hotel is centrally located and the rooms are spacious and airy. In this respect, the stay was quite comfortable. The breakfast was also quite good. However, when evaluated in terms of price-performance ratio, it's debatable whether it's really worth the price difference compared to other hotels.
Regarding the staff, we had a mixed experience. Some of the reception staff were very polite and helpful, but some were unnecessarily rude. The bartenders, in particular, left a negative impression. The fact that the same person was in charge of both reception and the bar in the evenings also somewhat lowered the quality of service.
Although we were told we could use the garden, it was unpleasant that they made a fuss when we wanted to sit there in the evening. Also, the fact that the same ashtray remained on the table in the garden for 3 days without being emptied created a poor image in terms of cleanliness. Unfortunately, I was not satisfied with the overall cleanliness either.
Service: Very dependent on who's at the front desk. The young lady is fantastic!
When we wanted to book an extra night, no discount was considered in the offer. Quite the opposite; the upgrade we received at check-in was fully charged for if we wanted to extend our stay. Booking online would have been €30 cheaper than extending our stay at the front desk! Problems with the air conditioning: it doesn't work. The room quickly became very warm. Although we reported it several times, it wasn't resolved. Otherwise, the location was perfect!
The four bed room is very nice. The mattresses and pillows are comfortable. There are toilets and showers nearby. The hostile location isn't necessarily Central, but you can walk to the attractions in about 10 to 15 minutes. The bus stop is only about a 3 minute walk away. The staff are friendly, and the restaurant / bar is nice to have. There are other restaurants nearby as well.
Very nice hotel, both the room design and the backyard are very good. It looks small from the front, but it is actually very good and beautiful. The restaurant is very delicious
Everything was perfect excepted the mattress is too soft and it makes your back pain.
For Breakfast : Suggestion on all vegan drink, please make sure that the open date is not too long that suggested on the box otherwise the taste gonna gone off like I experienced Chocolate Soya ( it tasted sour already)
Also, it would be nice if you have the signs tell what each item is due to not everyone knows and some they don’t eat pork, beef or chicken.
Breakfast is too bad, can't eat at all, almost can't see the food, this price breakfast is a bit unreasonable, the variety is pitiful, I am really sorry for this price
I took the bus from Brussels in Bruges. The bus is about the same distance as the train station. It seems that it is 2 kilometers to this youth travel. This youth travel likes it. It is very retro, very quiet and comfortable. The toilet is outside and the washstand in the room is convenient.
My partner and I had one of the mansion suites on the 3rd floor. Although our room didn’t have a view it was spacious and comfortable. The toiletries smelt divine.
The bed and pillows were super comfy.
Staff are friendly.
Breakfast was plentiful with a good variety of fruit and fresh juices / smoothies. Customised omelettes were made.
The hotel itself is boutique, contemporary and in a good location to Brugge Train Station, buses and also all the main attractions. It is nestled down a quiet street but still close enough to main attractions.
You have waffles and fresh potato fries shops within a minute walk from the hotel, including a supermarket if you need anything.
Good location and convenient to access attractions on foot. Bathtub screen of my room is a bit old and loose. Water was running out from shower. This also causes a safety issue. Bruges is a very pretty city full of rich history and architecture design. It is worth to stay a night to explore this city.
Great
107 reviews
9.1/10
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8.4/10
Very Good
The four bed room is very nice. The mattresses and pillows are comfortable. There are toilets and showers nearby. The hostile location isn't necessarily Central, but you can walk to the attractions in about 10 to 15 minutes. The bus stop is only about a 3 minute walk away. The staff are friendly, and the restaurant / bar is nice to have. There are other restaurants nearby as well.
Hotel Portinari in Bruges is a gem! The modern design is both stylish and inviting, creating a lovely atmosphere. My room was comfortable and well-appointed, making it a perfect retreat. The location is excellent, within walking distance of the city’s main attractions. The friendly staff added to the overall positive experience. Highly recommend for anyone visiting Bruges!
When we booked this we did not realise that this place is actually a museum, Talbot House was a second home for the soldiers of WWI, acting as a place to escape the gruels of war. The staff is very friendly, besides a little dust the place is clean and well kept. It has a beautiful garden to relax in while you admire the work and plants. Breakfast has breads with a choice of sweet and salty toppings, many fruits, cereals, and a full array of drinks. The cat is an absolute cuddle-bug and very friendly, 10/10, would pet again. Can definitely recommend staying here, good price/quality ratio.
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