We stayed for 3 nights and the place was very clean. They cleaned our room everyday, which was nice. The location is great, just a short walk to Faiza Restaurant and Globus Supermarket.
The staff were friendly, always smiling, and very accommodating. They even let us rest in the lobby and stored our luggage when we arrived early before check-in time.
Amenities are a bit limited though there’s a small café but no gym or sauna. Breakfast is basic and almost the same every day, but it’s fine for a quick start to the day.
Overall, it’s a nice and comfortable hotel. Good location, clean rooms, and helpful staff. Would definitely stay again.
A very good luxury hotel in Kyrgyzstan, with a high cost-effectiveness. My friend and I booked a suite and a king-size bed room.
The most important thing is that it doesn't matter if you don't know the language, the check-in is smooth.
This room faces the sun, and the foot of the snow-capped mountains is at the bottom of the curtains, which is absolutely beautiful.
Apart from the scenery, the bedding is very standard, and the overall stay experience is very good.
Breakfast is 7.00-10.00, and I had a big plate of chicken for breakfast, which was touching 😹
The hotel facilities are also good. The cafe on the first floor is very suitable for afternoon tea and the Korean restaurant on the top floor is more suitable for dating. The facilities are very comfortable and the tone is very suitable.
Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
Hey everyone! The hotel doesn't look like much from the outside and it's hard to get in; there's a doorbell but it doesn't work. However, everything inside turned out to be very decent. The only issue is that you can hear everything through the doors.
I specifically chose a hotel that had just been renovated and opened in July 2025. It truly lived up to my expectations, exceeding them by far.
The room was spotlessly clean and tidy, everything brand new.
The staff were all Chinese, and they served Chinese breakfast. They even had Hunan stir-fried dishes on the basement floor. It felt just like a business trip in China. I felt incredibly happy.
The front desk staff even took the initiative to carry my luggage to the car. A five-star rating is a must.
Recommended
A very satisfying stay! The Kyrgyz Star Hotel left a deep impression.
Manager Pei at the front desk was exceptionally welcoming and fluent in Russian. She recommended many local delicacies, all of which were delicious. The hotel had a wonderful atmosphere and a stylish design, making me feel right at home.
Most importantly, the price was very reasonable. For this price, the facilities and service are unmatched by other hotels. Excellent value for money; I'll definitely stay here again next time!
Not a bad hotel, comfortable and spacious rooms, the room has everything you need. Some rooms have been cosmetically renovated. The number of rooms is small. We didn't take breakfast, so I can't say anything. There are a lot of places near the hotel where you can eat tasty and varied food. WiFi is very weak...
Value for money👌
The room is small, and it was still small after upgrading for an additional fee. The front desk was very helpful, and it was convenient to go out. The downstairs is connected to the mall. The SPA environment is poor, the SPA service attitude is not good, and the quality of the massage oil is not good. Because of the poor service attitude and the poor massage oil, I didn't expect it and didn't want to spend money to suffer. The Japanese dining environment is good, mainly because we booked a tatami seat, and the rigid consumption is about 450 US dollars. The three of us ate for one night and only ate about 300 US dollars. No matter what, we couldn't afford 450 US dollars. As a result, when paying the bill, we had to pay 450 US dollars, and then we were allowed to take it away. This is the first time I have encountered such a ”hard” management method of an international five-star hotel. It's just one seat, and the business is average. There are not many people. We didn't sit in that seat, so it was probably empty.
Great
220 reviews
9.2/10
Price from
RUB 13,431
per night
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8.3/10
Very Good
GGuest UserLocation is good, it's close to the center of the city. Hotel is clean and fresh. All works smoothly. Single minor problem was solved in minutes.
The only downside is breakfast: the assortment is moderate and dining room is pretty small, you may not find free place.
GGuest UserОтдыхаем здесь уже не первый раз, руководство отеля молодцы уровень сервиса и качество отеля повышают и делают наш отдых приятным) видно что отель не стоит на месте а развивается. Номера чистые, полотенца, халаты, тапочки все необходимое в номере есть. Термальные источники, хамам, сауна, русская парная на дровах, холодная купель и большой бассейн все необходимое для отличного отдыха присутствует. Оборудовали сил зону с баром теперь можно заказывать еду и напитки не отходя от бассейна. Вообщем есть все для комфортного отдыха.
LludwigvmellyDecided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
GGuest UserThe best hotel in Bishkek! Everything is new, nice staff, good breakfasts! Convenient location - not far from the center and easy to get to the local attraction of the Ala-Archa National Park
PPaopaodewoMy friend is on a business trip, and there is a commodity market around him. The breakfast is average and the price/performance ratio is good. I am looking for accommodation, not food. Anywhere is fine as long as safety comes first. It is convenient.
__M1385979****The room is small, and it was still small after upgrading for an additional fee. The front desk was very helpful, and it was convenient to go out. The downstairs is connected to the mall. The SPA environment is poor, the SPA service attitude is not good, and the quality of the massage oil is not good. Because of the poor service attitude and the poor massage oil, I didn't expect it and didn't want to spend money to suffer. The Japanese dining environment is good, mainly because we booked a tatami seat, and the rigid consumption is about 450 US dollars. The three of us ate for one night and only ate about 300 US dollars. No matter what, we couldn't afford 450 US dollars. As a result, when paying the bill, we had to pay 450 US dollars, and then we were allowed to take it away. This is the first time I have encountered such a ”hard” management method of an international five-star hotel. It's just one seat, and the business is average. There are not many people. We didn't sit in that seat, so it was probably empty.
GGuest UserIf you are a solo traveller in Kyrgyzstan apple hostel is the place to find your horse trek and hiking companions. They organise great activities and have a great location.
GGuest UserWe stayed for 3 nights and the place was very clean. They cleaned our room everyday, which was nice. The location is great, just a short walk to Faiza Restaurant and Globus Supermarket.
The staff were friendly, always smiling, and very accommodating. They even let us rest in the lobby and stored our luggage when we arrived early before check-in time.
Amenities are a bit limited though there’s a small café but no gym or sauna. Breakfast is basic and almost the same every day, but it’s fine for a quick start to the day.
Overall, it’s a nice and comfortable hotel. Good location, clean rooms, and helpful staff. Would definitely stay again.
AAnonymous UserThis hotel is located near the center of Biscay. It is quite convenient to travel. You need a car to travel easily. But surprisingly, there is no parking. Breakfast is okay. The room size is okay. But the room I got smelled a bit of cigarette smoke. Overall, it is good. But I think the price is high compared to what you get. So-so.
__WeChat316917****I specifically chose a hotel that had just been renovated and opened in July 2025. It truly lived up to my expectations, exceeding them by far.
The room was spotlessly clean and tidy, everything brand new.
The staff were all Chinese, and they served Chinese breakfast. They even had Hunan stir-fried dishes on the basement floor. It felt just like a business trip in China. I felt incredibly happy.
The front desk staff even took the initiative to carry my luggage to the car. A five-star rating is a must.
Recommended
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