We used it for one night.
The free shuttle from the airport came in about 5 minutes when I called from the airport.
Check in late at night, sightseeing in the city the next day and going to China Onsen from the evening, so I regret that my hotel stay was short.
If you are lucky, you can see the aurora from the room, and I woke up several times in the middle of the night and checked the sky from the veranda, but unfortunately I couldn't see it.
In addition, there are many stuffed animals in the lobby and corridors? There are paintings, and there are small but fitness rooms and saunas, so I wanted to stay more and enjoy it.
The front desk person was pleasant and changed our room when I requested a different room. But there was only one person runnign the desk, calls, and requests. The rooms were small and not updated.
Friendly customer service checkin, good location next to lake and able see sunrise/ sunset and Aurora light. Only suggestion is the sliding screen door is unlockable, feel a bit unsafe in middle of night have slide screen open for fresh air in bed sleep if stay at ground level balcony room.
The room was clean and quite spacious, with a small living room, which was very convenient. The facilities were also good, the gym was excellent, and the breakfast was decent. However, I don't know why, even though I had already paid through Ctrip, the hotel charged me again when collecting my deposit. Fortunately, I discovered the problem later, and Ctrip resolved it for me. Overall, I'm satisfied.
We liked how the room was clean and the pool smelled like chlorine and was clean unlike other hotels we stayed at. But the front desk clerk was very rude. I tried to check in a couple mins early and she only said I don’t see your name anywhere and pretty much only left me an option to leave and come back later. So instead of being friendly she was opposite and made me feel not wanted there. But we stayed anyway. And the breakfast really sucked! COVID made them feel like they can treat people however they want.
The room is quite large, the two beds are 1.5 meters, enough for 4 people to sleep, we specially booked a small kitchen, because there is an aunt with us, do not like eating outside, but this small kitchen actually does not have pots and pans, so unless you have a pot yourself, Otherwise, you can't cook, because we went to Utah for the second half of the trip and brought pots and pans, so it can be used. This hotel is better than airport transfer, so we can drop off the bus at the hotel, so we will call back by ourselves after the drop off. But day 2 could do their bus again to the airport.
I usually have a peaceful, enjoyable stay when I stay here, but this time is wasn’t so peaceful. There was a kids birthday party or something going on where there were a lot of rambunctious kids running up and down the hallway, making all this noise during my stay. Not enjoyable at all.
The location is great. It's in a plaza across from a large pet store. Parking is free. The hotel is also relatively new. The suite we booked didn't seem to be available, so we were given two single rooms instead. They were also quite good. The front desk was friendly and provided information on the Northern Lights. There are several driving spots close to the hotel where you can see the lights. There are also some information on group tours you can refer to.
We enjoyed the room and how clean it was. We also liked feeling secure with a gate for all guests. We didn’t feel secure at other hotels like that. The only real issues I had was that the pool is very outdated. Doesn’t smell of chlorine at all just smells like a gravel pit. We didn’t want to get the water on our mouths because there was a lot of dirt in the pool. So it needs to be updated. Nobody should have to swim in a dirty pool with no chlorine in 2021. That’s the whole reason people probably want to stay there so I know we are not the only guests that were let down with this old stinky outdated pool. Also they need to make their fitness room bigger and they need some weights in there. Because all you can do is run. Plus the breakfasts were very cheap. Greek yogurts are nasty it should’ve been regular yoplait. With a granola bar, orange, and bottle of water. Not sure if I will stay there ever again unless they fix all these issues and stop being cheapskates!
It's great that the facility has restaurants, cafes, and bars, so you don't even have to leave to get everything you need. The room was clean and comfortable. The staff's service was friendly, striking a good balance without being overly familiar. It's convenient that you can go directly to the ski resort. The skiing is fun with many lifts. The snow isn't groomed, so it might be difficult for those who aren't used to it.
The location is very convenient, there are many restaurants and shops around, it's right outside the station, and it takes 15 minutes to get to the airport. The hotel has a good view of the snow-capped mountains from the upper floors, and the breakfast is simple but enough.
The room was quite adequate and clean. However, we were promised a shuttle to the airport but the next morning were told there was no room for us so we called uber. A bit unsettling since we needed to be at the airport for a very early flight
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