An amazing perfect stay with a disappointment experience because of one Front Office Staff ”Chi*ra Bu**her”.
If you would like to visit Engelberg, I would really recommend this hotel, the only thing about this hotel is it is not so flexible with some rules and services.
INCIDENT!
We only stayed for one night in this beautiful hotel, we reached out the FO for late check out, and we paid 90CHF for the late check out (3:00PM) because we went for a ski and we'll be back later.
When we arrived around 3:15PM to the hotel, and would like to extend it little bit because we would like to clean our selves and pass by one of the spot.
I asked one of the FO and asked them if the late check out consist of until what late, the one guy responded that it is 18:00- To be honest someone from a HORECA, I know as well that usually when you pay for a late check out, it is until late afternoon.
But this Front Office Staff ”Chi*ra Bu**her butt in and says the 90 CHF that we pay is only for until 3:00 PM. Thats it! Because before everything as well the guy informed us that every hour of extend should be 10CFH I respect this.
Now we asked again so the 90 CHF that we paid is for how many hours. She just said 30CHF per hour. (I hope you know better how to explain things as a professional FO I expected alot as SWISS is really known for best hotel school.) Usually in my knowledge late check out is calculated based on the 50% of your hotel price but yeah maybe it is wrong what I know but I cannot accept how she did it. Not professional.
Was planning already to go back here every year before the day of our check out before the incident but yeah for now change of plan.
We had booked 2 nights and arrived in the evening. The cable car and the cog railway end right in front of the reception. In the evening there was a wonderful 4-course menu that you can put together as an option. We were given excellent advice on the choice of drinks. We were seated and had another table the next night. We were lucky with the weather and were able to enjoy the sunrise from the bed. The breakfast is a buffet with everything your heart desires. We were given a valley and a mountain ride from the hotel. We came within 5 m of the ibex. The sunset is just spectacular from the highest point. The stay on the Pilatus is also an unforgettable experience thanks to the ”imperial weather” and the many photos.
The room is about 7 minutes walk from Engelberg Railway Station. The hotel is located halfway up the mountain and has about 120 meters uphill. The room decoration is quite satisfactory, not new or old. There is no problem with hygiene. A kettle can be provided, praise. There are no scrambled eggs and beans for breakfast, and there are bread juice milk. In short, because the town of Engelberg is too beautiful, this price is definitely a great value for a night here.
The most satisfactory hotel in Switzerland, Engelberg is my favorite town. Next time I come, I will go straight to this hotel. It is very comfortable to walk around the town and climb the mountains. I booked dinner, which was very exquisite. Softbank was included. There was someone playing the piano in the restaurant every night.
I want a place where there are few people in the country. Quiet. A place to go for a holiday, this hotel is right. I stayed with my children for five days and I was not bored. The breakfast is especially rich and the skiing is great.
The hotel is located just opposite the train station with (ski) bus stop. Luckily the hotel has sound proof windows.
Very stylish renovated hotel, keeping the old heritage. The room was small but comfy with nice view.
The hotel parking is 15.- per night, what is okay.
The management has chosen to implement 2G rule (German shortening for vaccinated/recovered), although according Federal Covid-19 ordinance, this only applies for hotel’s restaurant/bar. This should be more clear stated on the booking site.
When you a stay at Ski Lodge Engelberg in Engelberg, you'll be in the historical district, just steps from Ski School Active Snow Team Engelberg and Engelberg-Titlis Ski Resort. This golf hotel is 0.6 mi (0.9 km) from Engelberg Monastery and 0.6 mi (0.9 km) from Titlis Bergbahnen.
While the golfer in the family is out on the course, try one of the other recreational amenities offered, such as a sauna or bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, ski storage, and tour/ticket assistance.
At Ski Lodge Engelberg, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 9:30 AM.
Featured amenities include luggage storage, an elevator, and coffee/tea in a common area. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Stay in one of 39 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers.
With a stay at Hotel Garni Hostatt in Engelberg, you'll be next to a golf course, just a 1-minute walk from Ski School Active Snow Team Engelberg and 8 minutes by foot from Brunni Ski Lift. This golf hotel is 0.3 mi (0.5 km) from Bord Ski Lift and 0.7 mi (1.1 km) from Bordbahn.
Enjoy recreation amenities such as bicycles to rent or take in the view from a garden. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and ski storage.
Grab a bite from the snack bar/deli serving guests of Hotel Garni Hostatt. A complimentary buffet breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include express check-out, complimentary newspapers in the lobby, and multilingual staff. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 12 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature hair dryers and slippers. Conveniences include safes and desks, and housekeeping is provided daily.
Great
24 reviews
9.3/10
Price from
HK$1,040
per night
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