Pet-friendly Hotels in Gansu, China

I've been to Gansu several times and stayed in nearly 20 different hotels, across various price points. This one is, without a doubt, the most satisfying experience I've had in the province. The lobby and guest room design are very modern for the area, with solid materials and excellent aesthetics. Every staff member I encountered, from the front desk to the restaurant to housekeeping, was attentive and very friendly. The front desk staff were efficient during check-in and even remembered a casual request I made. They also offered many daily necessities for guests, a small but thoughtful touch. The room was cleaned promptly and thoroughly. The bottled water was delicious, and the linens were excellent. I arrived for breakfast quite early the next day. There was a host at the entrance guiding guests, and after being seated, the cutlery was meticulously arranged. Every chef at the live cooking stations greeted us enthusiastically. Tableware was cleared promptly, and even though it was early, everyone looked energetic and cheerful, radiating positive energy to the guests. The breakfast selection was incredibly rich! From Chinese to Western, everything you could want was there, and the presentation was thoughtful. Most items were made-to-order and tasted great. Unlike many star-rated hotels nowadays that rely heavily on pre-made items, making it hard to discern the team's skill, this place was superb. Overall, many hotels are willing to spend money on materials, but it's rare to find one with such excellent management and service. I hope the hotel and its team continue to improve. I believe it's already undeniably the best in Zhangye, and I hope it strives to become the best in Hexi!

When I booked the hotel, I was a bit worried seeing that the pick-up service was only from 8 AM to midnight. I specifically called to confirm that they could still pick me up even if my train arrived in Dunhuang around 7 AM. The hotel's location is excellent, very close to Shazhou Night Market, Dunhuang Bookstore, Dunhuang Print Bureau, and Mingsha Mountain. I'm very grateful to the kind lady at the front desk for upgrading my room and allowing me to check in early. The room was spacious and very comfortable. Oh, and the two cats at the front desk are absolutely adorable!

I've rarely stayed at such a satisfying guesthouse. The courtyard is beautiful, right next to Luoshi Temple, with convenient dining options nearby, yet it's not noisy at all. Taking a stroll is very relaxing, or you can sit in the courtyard early in the morning and watch the birds fly by. Zhangye's attractions are relatively concentrated, and you can walk to them all from the courtyard. We booked a family room for 2 adults and 2 children, which was larger than expected, and the interior decoration and amenities were understated yet high-end. Breakfast was ordered in advance, and the front desk prepared and delivered it in the morning. By the way, my child loved the cats in the courtyard. Extremely satisfied.

The hotel is well located in city center and provides complimentary pick up/drop off service from train station. There is a direct bus which goes to mogao caves right in front the hotel- making self transport a breeze. Room is spacious and nicely designed with a large bath tub. Apart from the hotel hardware, what really stood out was the extra mile services offered by the staff. There are 2 staff who really shine. Firstly, Ms tong tong （彤彤）was very patient in explaining all the touristy sites around and how to get there. She helped us book performance tickets so we could enjoy some discounts. When we enquired about transfer to liu yuan, she not only checked for all the information online for us but also personally went to the bus station to find a driver who goes to liuyuan. We're so impressed with her extra mile service!! Really kudos to her great personality and service. Next staff to mention is Mr li (李师傅）who picked us up at the train station. He suggested some dining places to us and offered to drop us off at mogao caves when we bumped into him at the hotel lobby. Overall, highly recommend to stay at this hotel.

Can the mattress of Hilton Garden Inn be improved? The edge of the bed is always exposed, and the edge of the bed is a bit sharp. The child bumped into it once because of this reason. The service staff in the restaurant is very good. There is a lady with glasses who closes the table in time. The restaurant manager is also very good and has a very kind smile. The restaurant is also very delicious. The beef noodles in the northwest are really delicious! Very chewy, I like it! There is a small noodle shop opposite the hotel (not the first Xu noodle shop, but a smaller noodle shop). There is a big plate of beef tripe noodles. I was shocked when it was served. Hahahaha, I have never seen noodles served in such a big plate. The uncle is also very nice. He also made a small bowl of non-spicy noodles for the child for free. I think the people in the northwest are so warm and simple!

Wow, what a nice hotel! Absolutely loved our stay with a beautiful view looking over the Muslim area of the town. Great Muslim restaurants in the area (one of our top meals throughout our entire Gansu/Sichuan/Yunnan trip) and everyone is so very kind. Free taxi service to bus station was a nice touch.

From the airport pick-up, proactively helping with luggage, to always greeting guests and reminding them about the weather – every detail felt thoughtful. The room even had soda water and yogurt. Given the dry climate in the Northwest, a humidifier was provided, and there was a foot bath after hiking. The laundry room and drying pavilion were free to use. The hotel has a cat named Zhouzhou, who is truly the ”healing ambassador” of the lobby. Zhouzhou acts like a ”lobby manager,” often leisurely ”on duty,” sleeping on the lobby chairs. He's very friendly and not afraid of strangers. He has a naturally calming presence; petting him when you're tired from your journey is incredibly stress-relieving and became an unexpectedly warm memory of my Dunhuang trip.

The hotel has complete facilities, clean rooms, friendly front desk service, and a delicious breakfast with a wide variety of options. Parking is convenient with both ground and underground parking lots, but the hotel's parking management is flawed. There's no one directing the ground parking lot, and no one informed us of the underground parking lot, leading to random parking on the ground floor. This caused a delay the next day due to the misplaced parking. I hope the hotel can improve its management.

On this Qinggan Grand Ring Tour, we stayed in a relatively comfortable hotel. The room was large, well-equipped, clean and tidy. Because we arrived at the hotel late at night, we were given late night snacks and drinks to pacify our stomachs, as well as two extra bottles. water. The next morning I went to the restaurant for dinner. The restaurant was large, warm, clean and tidy. There were hot dishes, cold dishes, fruits, dessert breads, milk and soy milk coffee, steamed buns, rice porridge, and everything was full. Anyway, I'm happy.

Great value for the price paid. The hotel is located 10 mins by car from the West Train station, and within walking distance (15 mins) to the bus station where you can take a bus to Danxia Geological Park. Also it is very close to the famous Buddha Temple. Around the hotel there are many eateries, tea and coffee shops, and a big supermarket. The amenities of the room are good. Hot shower with a good water pressure, hairdryer, kettle.