Pet-friendly Hotels in Zagreb County, Croatia

Everything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking. What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

酒店位置非常好，就在市中心廣場邊上，紅傘市場下面！房間很温馨，洗澡水流很急，很舒服，早餐雖然簡單，但是能吃飽，服務員是個美麗的姑娘，很温柔，態度很好。唯一的缺點是很難找，半夜圍着建築物轉了幾圈，終於發現門口的小標識才找到（圖1），在鑰匙盒裡拿到鑰匙後，進去第二道玻璃門上還有個標識（圖2），然後電梯上3樓，按電子密碼進去。

Cosy, boutique -style hotel decorated with whimsical touches. Friendly staff, free and fast Wi-Fi, good water pressure and a small basement gym. Limited, though adequate breakfast buffet selection. My room's mattress showed its age as it was sagging to one side. Staff were prompt in retrieving lost property and posting to my next destination. As Zagreb is a compact city, the hotel is within easy walking distance to all major attractions, with convenience stores at the doorstep and the central train station 2 blocks away.

This wonderful hotel is right in the center of old Zagreb.  Everything is within walking distance.....restaurants abound, flower market and food markets, shops, the trolley for transportation is close by, and many museums, churches, government buildings, parks and Historic sites.  The Hotel Dubrovnik is clean, light rooms, comfy beds, and a sumptuous breakfast!  We thoroughly enjoyed our stay.

Really enjoyed my stay at The Westin Zagreb. The room was comfy and had everything I needed, plus a nice view of the city. Staff were super helpful and friendly, and the breakfast was tasty with lots of options. The location’s great – easy walk to the main sights. Would definitely stay here again!

Hilton is a famous hotel but i met the poor services : 1-I book 3 days hotel on Aug 9-12,2025. But i cancel booking on aug 6-9,2025 due to paper error and your sides has already cancelled on mid May.However, if you have any queries, you can discuss with me on the first day.But the hotel staff find me in the evening on the third day . How can i enough time to find and solve it. It maybe definitely effected my trip at that time. 2-No cleaning lady come to my room cleaning and tidy up at the second and third day. 3-I borrowed the computer adapter from the male reception staff in the evening but he said no. However, i can borrow from the female supervisor on next day. Why??? This is my unhappy trip

Fantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.

The hotel faces the street and is very noisy. At 10:30 p.m., it was no longer possible to order food. The man at the bar was unresponsive; no one wanted to order anything there.

It was a very clean accommodation very close to the square in Zagreb. Welcome water and champagne were unexpected delights. The air conditioning worked well and kept us comfortable throughout. However, the pub on the rooftop is famous and is quite noisy at night. It would be good to provide earplugs and replace the middle door with a soundproof door. I would like to go again if I go again..