We booked a room with a view of the falls, and the scenery was absolutely stunning—definitely the highlight of our stay.
However, the room itself was quite disappointing. The furniture felt very outdated, and the hotel provided disposable plastic cups instead of proper glassware. The pillows seemed moldy, which was concerning, and the air conditioning unit was extremely noisy, making it hard to relax. Even the showerhead was so worn out that it took away from what should have been a pleasant experience.
The staff were friendly and polite, which we appreciated. Unfortunately, the overall facilities and upkeep didn’t match that level of service.
I’m not sure if it was due to the room conditions or just excitement from the falls, but I found myself waking up every two hours and didn’t get a good night’s sleep at all.
Overall, the view was incredible, but the comfort and quality of the room need significant improvement.
The view was insane! We arrived earlier than check-in time because of the rain, and they let us check in early. The room was also clean. However, the heater in the room was broken. We asked for it to be fixed, and they did, but it still wasn't working properly.
They offer a shuttle bus for pick-up and drop-off at the hotel, which is super convenient! It's about a 15-minute ride from the airport. Just a heads-up, the pick-up points for Terminals 1 and 3 are on the business card, so make sure to check that out. And you absolutely *have* to call the number to arrange the pick-up! This hotel offers great value for money, and the staff are really friendly, though it does have a bit of an older feel to it.
A simple motel with free parking, which is great! There is also free wireless Internet access, not far from the waterfall area. The only drawback is that there is no elevator, but the building is not very high. The highest is probably the 3rd or 4th floor. If you have a lot of luggage, you may want to make a note to stay on the first floor!
Beautiful hotel! Loved the room and the layout. The bathroom and the room itself were both a decent size. Hotel reception check in was a breeze and very professional. Happy to stay here again should the need arise.
The best falls view room in Niagara! You can overlook the entire Niagara Falls without even leaving your room. The breakfast restaurant also offers an unobstructed view of the falls. The bathtub with a spa feature was incredibly comfortable. If possible, I highly recommend visiting in winter; the snowy, icy falls view is truly breathtaking.
I had a very fun stay. The hotel is very neat and has many places where you can take your pictures. Clean towels ,shower gel, shampoo and conditioner and all provided. You can make your own tea or coffee there. The bathroom lighting is actually very good. The food provided was very nutritious and the walls are pretty thick so it's likely you won't get noise disturbance
This is my second time visiting this hotel in the winter. I like it because it is close to the cruise. Considering the location, price, and parking, there is no better place to visit Niagara Falls.
It's pretty good, close to the falls (about a 10-15 minute walk). The parking lot is also large. Overall, I'm quite satisfied, except the breakfast restaurant is a bit small. It gets crowded during Christmas. Overall, it's worth staying at; the location is comparable to larger hotels. Those with a large budget can ignore this.
It's a bit far from the lake by car, 8 minutes away, but very close to the highway and very convenient. It's a new hotel, clean. Breakfast is free, but it's edible and very simple, simpler than the average American breakfast.
Great
118 reviews
9.2/10
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8,6/10
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GGuest UserLocation & Accessibility
The hotel is perfectly situated near the central business district and major transit hubs, making it ideal for both meetings and sightseeing.
Room & Amenities
The room was modern, impeccably clean, and featured high-quality bedding that ensured a restful sleep. The fitness center and pool were well-maintained with an efficient layout.
Dining & Service
The breakfast buffet offered a great variety of fresh options with prompt service. Most importantly, the staff provided professional and attentive hospitality from check-in to departure.
Verdict
A well-balanced hotel offering consistent quality and a productive environment. Highly recommended for business travelers.
GGuest UserI visited during the Chinese New Year, and the price was great! It's close to downtown, and the breakfast was good too! Totally worth it! Oh, and I almost forgot about the heated swimming pool. It was really a good experience! Plus, there are Chinese staff at the front desk.
MM220415****Facilities: The hotel is quite old. There are many restaurants around. The hotel is connected to the water park. It can be played with children. But it is similar to the water park in the big city in China.
Hygienic: The room is very clean, but the water in the water park is not very clean
Environment: The hotel is old. Parking is charged. There are many restaurants around but parking is more difficult. The hotel room is particularly poorly soundproofed. There is a stupid person in the middle of the night. It is very noisy to shovel snow outside, but what kind of bicycles do you need at this price?
Service: Basically no service, luggage can not be stored, but! For this price, don't ask for any bicycles.
GGuest UserI’ll start with the positives. This is a fantastic location. You are steps from major downtown Toronto attractions. Restaurants and shops are everywhere. The CN Tower rises right in front of the building, which is pretty hard to beat. The apartment was clean. There were lots of towels. The bathroom was bigger than expected. If you split this with another couple, the price becomes very reasonable for downtown. That said, the second bedroom is tight. There’s basically no space for suitcases or personal items. Now the not so good. Arrival and check-in were chaotic. It was pouring rain during rush hour and there was nowhere to park as instructed. My husband had to keep circling while I ran inside getting soaked. Despite completing online check-in and receiving an “online check-in complete” email, my security deposit hadn’t gone through. I had checked the many emails they sent and didn’t see anything flagging this. Even though everything else was fully paid in advance, they wouldn’t let me go to the room to dry off or grab my glasses to fix the issue. I had to authorize a manual credit card charge over the phone because I couldn’t read their links without my glasses. Not a great feeling. The building entrance is nice. Big, clean, and airy. The hallway to the unit is the opposite. Worn carpet, scuffed walls, chipped paint. Not the best first impression. Inside the unit was better. It looked freshly painted and was clean. I paid extra for a balcony thinking “Metropolitan Lofts – CN Tower” meant we’d be sitting out admiring the tower. That part is on me for not checking. The listing didn’t promise a view. Our balcony faced an office building and a parking lot. Below was a sad patch of grass filled with old boots, a broken broom, crushed beer cans, and what felt like 10,000 cigarette butts. The neighbour used their balcony as a full-time phone booth at max volume. If you’re not on the Front St side, don’t bother paying extra for a balcony. The unit had enough space for two, but it was too warm. The thermostat didn’t do anything. It stayed around 24–25°C the whole time, which made sleeping uncomfortable. The bedding didn’t help. The bottom sheet was just a tucked flat sheet. It came loose both nights. The duvet setup was also odd, with layers of flat sheets above and below the duvet that slid around. I kept waking up on the mattress pad or directly on the duvet. A fitted sheet and proper duvet cover would fix this. The worst part was the elevators. They are very slow. Plan an extra 10–15 minutes just waiting. The middle elevator felt unsafe. It opened and closed repeatedly for no reason. It stopped at every floor with no one there. It randomly changed direction mid-trip. One time it didn’t line up with the floor and we had to step down. That was enough for me. I took the stairs after that. Overall: 5/5 for location, 4/5 for cleanliness. If you’re a group of four, the two-bedroom can be a decent value, just expect tight space. If you care about smooth check-in, reliable elevators, temperature control, and decent bedding, this might not be your place.
AAnonymous UserOverall, it was a great stay with excellent value for money, and the room was clean. It's very close to the airport, about a 10-minute drive. The only downside was waiting for the shuttle at the airport for half an hour, but it never showed up.😹
CCindyTsangI love staying in this Sheraton because it's only opposite the airport entrance, connecting to T3 by a 1-minute walk. The vibe is very relaxing, and the room facilities are very comfortable. I love the mattress and the shower, which were well supported and had intense water pressure, respectively. I would love to come back next time, but to be reminded that the breakfast is only provided a la carte with CAD$25. The buffet breakfast are only offered if you book the room on its website.
VVivian Dewi ShenRequested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.
AAlicia York-BirdBeautiful hotel! Loved the room and the layout. The bathroom and the room itself were both a decent size. Hotel reception check in was a breeze and very professional. Happy to stay here again should the need arise.
GGuest UserWe booked a room with a view of the falls, and the scenery was absolutely stunning—definitely the highlight of our stay.
However, the room itself was quite disappointing. The furniture felt very outdated, and the hotel provided disposable plastic cups instead of proper glassware. The pillows seemed moldy, which was concerning, and the air conditioning unit was extremely noisy, making it hard to relax. Even the showerhead was so worn out that it took away from what should have been a pleasant experience.
The staff were friendly and polite, which we appreciated. Unfortunately, the overall facilities and upkeep didn’t match that level of service.
I’m not sure if it was due to the room conditions or just excitement from the falls, but I found myself waking up every two hours and didn’t get a good night’s sleep at all.
Overall, the view was incredible, but the comfort and quality of the room need significant improvement.
HHeebravoGot so lucky to have this room which was perfect to spend time to catch up with my friends!
Suite room was amazing and the cleaner was the most professional one we have ever met!
The location is just right in front of the Harbour and likely 5 mins from Union station!
We definitely stay again
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