Posted on Aug 7, 2026|Leisure Single Room
Guest UserThe location was out of the way for a lot of attractions and unfortunately, we visited during summer so it was too hot and humid to explore the area. When we arrived, it felt like we were the only guest in the resort, we did not get buffet breakfast, instead just a limited breakfast from the menu. It was only the following mornings where there were more guest and the buffet opened, which is understandable. What was disappointing was the pool was closed, we booked this hotel just for the pool as we were traveling with children who would enjoyed it. The daily fruits was a great touch though.
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Price per night from:MXN$1,918
Posted on Sep 29, 2026|Deluxe Double Bed Room (Floor-to-Ceiling Window, Private Balcony)
Asnafi NaderThe stay at this hotel led to both bad and good/expected experiences. To begin by the bad, the reception/checkin was terrible (I had to wait for a long time and was forced to ask them two times to check me in, the breakfast restaurant was chaotic (I had to go back and forward, left and right, to find what I wanted to eat and drink, and so was the situation for everybody else, a huge number people forced to do the same…) which did not give a good start for the day, the staff in the lobby were not willing to tell me where the nearest convenient store was located… And now to the good/expected. The location is great: a 2 minute walking distance to the West Lake, a large number of restaurants, shops, cafes, Kerry Center, etc. The rooms was clean and quite and the bed comfortable. The cleaning staff were nice and helpful and the checkout was fast and pleasant.
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Price per night from:MXN$1,845
Posted on Oct 7, 2026|Deluxe Forest and Lake View King Room
KalutelelidiyaThis hotel used to be an InterContinental (perhaps a benchmark in the Jiangsu, Zhejiang, and Shanghai region), but after the InterContinental brand pulled out, the owner operated it independently under the name 'Free InterContinental Palace'.
After the InterContinental de-branding, the hotel significantly increased its recreational activities, adding tennis courts, sound healing, and more.
Among the resort hotels in the Jiangsu, Zhejiang, and Shanghai area, places like the Xihu State Guest House and Fuchun Resort are quite large, but this hotel's actual scale is even more astonishing. Besides the hotel's own area, the entire Xianshan Peninsula is essentially its public space: in early summer, there are bayberry orchards, and in autumn, the mountains are covered with tangerine trees. You can hike to the top of the back mountain (about 2-3 km), and there's a hidden small 'canyon' in the mountains. If you don't want to dine at the hotel, there's a 'farmhouse restaurant' next door (Xianshan Restaurant). A few hundred meters from the entrance is the lighthouse area, which used to be a pebble beach and has now been converted into a coffee shop/bar.
As for the hotel's own hardware, it's roughly on par with the international resort hotels in Yalong Bay around 2010-2012 (Qiandao Lake InterContinental/Hilton/Sheraton all opened around the same time). It's very well-maintained, old but not dilapidated. Compared to the minimalist, trendy new hotels of the past two years, hotels from this period have much more character.
Most people come to Qiandao Lake to escape the summer heat, but October-November is when Xianshan Peninsula is at its most beautiful. The tangerines are ripe, the lake water is exceptionally blue on crisp, clear days, and by November, a few ginkgo trees in the hotel turn golden.
This hotel also has some special advantages: for example, breakfast is served until 11 AM and includes a dedicated children's dining area. From 9 PM to 11 PM, there's a late-night canteen offering various snacks and instant noodles from all over the world (literally every type of noodle from everywhere!). The concierge team's service is also very attentive and prompt.
What can I say? Perfect weather, perfect hotel – 100 out of 10 points! 🥰
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Price per night from:MXN$2,060
Posted on Oct 5, 2026|Boutique 2-bed Room
BulangxiongbuzaijiaThe hotel's location is excellent, with Hankyu Department Store and Cultural Plaza nearby, making it convenient for dining and shopping.
The service was also top-notch. The butler communicated proactively, and handling issues at night during our stay was exceptional. The front desk staff were also very competent, and colleagues were helping each other out, creating a great atmosphere.
Breakfast was standard, and it was quite crowded during the National Day holiday.
All necessary facilities were available, and the bedding was comfortable.
The major drawback was the severe mosquito and insect problem. We didn't open the windows at all after entering the room, but my child was bitten seven times at night, which severely affected our rest. Such an issue is unacceptable in a 5-diamond hotel in an economically developed city. I've stayed in many old Xiangji and old state guesthouses in China, and never encountered similar problems, so it shouldn't be due to aging hardware.
Other areas for improvement include the air conditioner's vibration noise and the detached waterproof strip in the bathroom. However, these might be specific to our room, but unfortunately, we experienced them.
Also, the sink faucet was too short, which is a poorly designed feature.
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Price per night from:MXN$1,253
Posted on Apr 23, 2026
J.L00
房间干净,风景好,但服务、体验感、性价比一般。
This place is designed for the 'gram, not the 3000 RMB/night experience. The room is beautiful, you've seen that already, but here's my genuine experience that I hope helps set your expectations.
Overall, bare minimum service. There is no proper front desk reception, and I had to remind them to set up the butler group chat the day before arrival because there were no instructions. Upon arrival, the main door was locked. Someone eventually came and brought my luggage up to the room, and that was it. No friendly chats, no personal touch, no estate introduction or tour, no other instructions, just a few pre-set WeChat images. The butler is quite responsive on chat but often provides incomplete answers.
Service at breakfast was cold. No one welcomes you when you walk in, and there was no proper introduction to what was available. There was only one staff member at breakfast. He eventually came over and asked which main dish I'd like. There was no mention of Western vs. Chinese options until I overheard someone else's order. Most of the time he was standing at the kitchen entrance using his phone loudly, which made it hard to get his attention. The loud phone noise made the experience quite unpleasant, as I was hoping for a relaxing, quiet breakfast.
Food options are very limited for a solo traveller. I ordered ******* for every lunch and dinner. I was quite hungry in the late afternoon and looking forward to the savory snacks in the afternoon tea set. I ordered them to my room and was told the ”chef had a family emergency” and could not prepare the fries and popcorn chicken, though I later saw someone else having the complete set in the lobby. :/
I saw another review a few months back giving feedback that there was no floor mat near the hot tub area. Even though they always respond to negative reviews the same way, saying they will improve, the problem was unfortunately not fixed. You only have one floor mat at the shower area and have to remember to bring it across the room to the hot tub area, or you'll be dripping wet on a slippery floor when you exit the tub.
Soundproofing is bad. There is a road right next to the room, and you can hear occasional cars passing by. During my stay, farmers were harvesting bamboo, and you could hear the loud truck engines (which sounded like excavators) and them talking loudly. Mad respect for farmers, just highlighting the downside of the location that you dont see in the nice photos.
The whole experience was strange because it felt like other guests were there for photoshoot over an actual hotel stay experience. You could see beautifully dressed ladies posing at every corner of the estate. Nothing wrong with that, just not something I'm used to.
The experience is not without positives. The room I stayed in 【云渌】 had an insanely beautiful view, which was what I came for. It directly faces the bamboo forest and mountains. On good days, you'll probably be able to see a nice sunset. The room was clean and had great, thoughtful amenities, including Le Labo toiletries, a small pack of laundry detergent, eye masks, earplugs, and a Dyson hairdryer, to name a few. I also loved the huge private balcony it came with.
I was really looking forward to this stay, but coming from another 民宿 I absolutely enjoyed, the service here was a stark contrast. This place has so much potential if they could brush up on the professionalism of the service crew to match the aesthetic and pricetag. I sincerely wish them well and hope the service can be improved.
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Price per night from:MXN$4,070
Posted on Sep 29, 2026|Garden-View King Room
Guest UserI've stayed here many times, and the service is always excellent. This time, it was a family trip, and my husband arrived at the hotel first. The hotel was busy, but the staff helped upgrade our room type. Special thanks to Benson & Sandy for their thoughtful service. The concierge staff were also very proactive in helping with our golf bags and luggage. I'll definitely be back for my next golf trip!
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Price per night from:MXN$4,595
Posted on Oct 13, 2026|Deluxe Lake-view Queen Room
Guest User
We chose this hotel for our honeymoon and fell in love with it the moment we walked into the room. Fortunately, the weather was on our side, treating us to a breathtaking sunset and evening glow that instantly melted away all our fatigue and allowed us to slow down. My husband and his favorite part was every early morning, sitting quietly on the balcony and watching the mist clear. It was a thoroughly satisfying trip.
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Price per night from:MXN$955
Posted on May 18, 2025|Shanju Picture·Comfort Twin Room
YiliersikabisitelichawujianzhangI really loved this guesthouse, especially its common areas. The library, in particular, stood out with its striking spatial design and vibrant color scheme, creating a wonderfully spacious and bright atmosphere. It's the perfect place to grab a book, order a coffee, and easily spend an entire afternoon. The host was also incredibly hospitable! I definitely hope to visit again next time!
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Price per night from:MXN$1,287
Posted on Oct 9, 2026|Water Terrace Suite
Anonymous UserIf you are considering a hotel around Xixi Wetland and looking at a budget of around 3,000 RMB per night, here are a few things you need to know about the Banyan Tree Hangzhou.
1. Booking Policy: Once you book via Trip.com, cancellation is not allowed after 30 minutes. Even if you book far in advance, you will still be charged a 50% cancellation fee. We only got them to cooperate through mediation by the 12315 consumer hotline, and even then, they only allowed a date change. This is quite rare for a 5-star hotel in China. Pay close attention to this and make sure not to book too far in advance.
2. Facilities & Dining: The facilities at the Banyan Tree now can only be described as resembling a rustic guesthouse (nongjiale). Occupancy seems very low, and the lazy uncles at the entrance completely ignore guests. If you want to grab dinner at night, you have to head out to a deserted area—there are only two restaurants, and some are closed on weekdays, serving only simple burger-style meals. The breakfast is barely on par with a 3-star hotel.
3. Signage & Service: Poor signage. The receptionist had an impatient attitude. The front desk area is tiny, the lobby lacks any fresh flowers or greenery, and the whole place gives off a vibe like it's about to go out of business.
4. Departure: After checking out, as our car drove out of the courtyard, the uncle standing at the entrance just stared blankly with zero reaction or traffic guidance.
5. Cleanliness: The corners of the room were not cleaned properly and were covered in dust.
@ The Bright Side:
If you live in a bustling city every day, are looking for absolute peace and quiet where you can escape from everyone, and don't care about service details, the Banyan Tree Xixi is a good choice. The rooms are spacious and quiet.
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Price per night from:MXN$7,658
Posted on Sep 6, 2026|1 King Suite
Gaohemeizi
This time, I stayed at the Hualuxe Hotel with my family, and the overall experience was absolutely perfect. I must commend Peyton at the front desk and the entire team! From the moment we checked in, Peyton demonstrated extreme professionalism and a friendly demeanor. She noticed we had a child with us and proactively informed us that a playpen had already been set up in the room, along with children's toiletries and cartoon slippers, all prepared. These small details, though seemingly minor, made us feel incredibly reassured as parents traveling with a child, truly experiencing the hotel's meticulous care for family guests.
The room was spacious and bright, with a cozy layout. The bedding was soft and comfortable, offering panoramic views of the city outside. The soundproofing was also excellent, ensuring everyone in the family had a good night's sleep. The hotel's dining was equally satisfying; the breakfast offered a rich selection of Chinese and Western dishes, with the freshly made noodle station and dim sum being particularly popular. The dinner buffet featured fresh seafood and exquisite desserts, making the children happy. The swimming pool environment was clean, with a constant water temperature, and a few laps left us feeling refreshed.
It's safe to say that not only are the facilities top-notch, but more importantly, the service has a genuine warmth. Peyton's thoughtful arrangements saved us a lot of hassle and made this trip exceptionally easy and enjoyable. This five-star hotel truly puts its guests first and is highly recommended. The next time we visit this city, we will definitely choose to stay here again and will strongly recommend it to our friends.
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Price per night from:MXN$1,318