All of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.
Beautiful location, beautiful grounds. Leisure facilities are great, not too busy, pool is perfect. Rooms are very clean, well looked after. Service amazing, staff so lovely. Perfect time away, highly recommended.
Disappointing! Stayed at this hotel in the past and felt the standards had dropped. Our room had been set up as a twin . We didn’t complain but someone arrived to change it to a double when we were just enjoying a coffee and relaxing.
The fire alarm went off several times which was unpleasant . We appreciate it needs to be loud but there was obviously a problem with it!
The view from the window was just a view over a concrete roof.
The staff seemed very disinterested when we waited to be seated at breakfast!The coffee machine was broken ( jugs of hot coffee were available)
After breakfast we had intended to relax before leaving but room 118 didn’t allow for this It was directly over a keep fit class with tunes like “ Come on Eileen “ blaring out whilst the instructor sang along!!
Amazing stay with amazing staff! Booked a room for my mums 80th birthday along with dinner and a meal in the claret jug with family the following day. Everything was perfect for my mum from room to the food and the service - a special shout out to Vicki Wood and (I’m so sorry I didn’t get her name) the lady who took care of everything for us at the Claret Jug. Absolutely recommend
Excellent location just off the motorway. Spa / pool / gym are great to break up the day. Staff are great, very friendly and helpful. Rooms lovely.
Bar & grill could do with a change of menu. Food choice and standard are both poor. The price also being expensive for what it is. No one asks if everything was ok with any meals. Frequently cold meals / parts of meals. Breakfast buffet was not the best and the hot selection was poor in taste & quality. Not worth £10.
I would stay again but order food in or bring food with me.
We had a wonderful, too short a stay 😊 a beautifully presented Hotel and room, magnificent view and absolutely the nicest most professional team, who were Professional, efficient, polite and courteous
Hotel near Leeds City Center,Leeds100% of visitors choose this area
GGuest User2025.08.30
Hotel was great. Staff all very friendly,helpful and well organised. We were also allowed to upgrade our package which turned out to be excellent value for the additional charge.
Would highly recommend to anyone considering staying in Leeds.
Location was fine with a 10 minute walk from the railway station and also into the city centre.
We stayed 2 nights in the hotel and found the room to be really comfortable, the staff really friendly and helpful, and the food was really excellent. We didn't use the spa facilities as always arrived too late but the pool looked really inviting. Location was also good as just a few minutes off the M1. I would thoroughly recommend a stay at this hotel.
Staff were lovely, helpful and the service was great. However, we were late being given our room as they were behind on the cleaning. Wouldn't usually be an issue but we just needed to check-in, drop off our bags and go. Staff did try to make the room ready asap which was great. Room was ok, a little tired, needing some updating/fixing up as it was missing a toilet roll holder and the wallpaper was peeling by the window but otherwise it was nice. Some of the hallways were a little smelly for some reason, there are plug-in's to try and cover this but they didn't seem to do much. Didn't have any food so I can't comment
Good
68 reviews
7.6/10
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8.2/10
Very Good
GGuest UserAll of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.
GGuest UserVery good hotel and services. Also hists a swimming pool and gym. Parking (for a fee) is also available on site. No secure storage lockers in the rooms. The rooms may have a bath tub rather than shower.
GGuest UserWe got put in a very small double bedroom (standard double) but there was barely any room to move about, even the bathroom was tiny. I went and spoke to the manager who was lovely and upgraded us to the executive suite (honeymoon) no extra charge as it was my partners birthday. Absolutely amazing !!
GGuest UserHotel was great. Staff all very friendly,helpful and well organised. We were also allowed to upgrade our package which turned out to be excellent value for the additional charge.
Would highly recommend to anyone considering staying in Leeds.
Location was fine with a 10 minute walk from the railway station and also into the city centre.
AAnonymous UserDisappointing! Stayed at this hotel in the past and felt the standards had dropped. Our room had been set up as a twin . We didn’t complain but someone arrived to change it to a double when we were just enjoying a coffee and relaxing.
The fire alarm went off several times which was unpleasant . We appreciate it needs to be loud but there was obviously a problem with it!
The view from the window was just a view over a concrete roof.
The staff seemed very disinterested when we waited to be seated at breakfast!The coffee machine was broken ( jugs of hot coffee were available)
After breakfast we had intended to relax before leaving but room 118 didn’t allow for this It was directly over a keep fit class with tunes like “ Come on Eileen “ blaring out whilst the instructor sang along!!
YYeeKi1. **Great Experience**
”The hotel was clean and comfortable. The staff was friendly and helpful. I enjoyed my stay and would definitely return!”
2. **Nice Location**
”The hotel is located in a great area, close to restaurants and attractions. The room was spacious and well-equipped.”
3. **Good Value**
”Excellent value for the price! The amenities were nice, and the breakfast was delicious. I highly recommend it.”
GGuest UserAmazing stay with amazing staff! Booked a room for my mums 80th birthday along with dinner and a meal in the claret jug with family the following day. Everything was perfect for my mum from room to the food and the service - a special shout out to Vicki Wood and (I’m so sorry I didn’t get her name) the lady who took care of everything for us at the Claret Jug. Absolutely recommend
CCatrynExcellent location just off the motorway. Spa / pool / gym are great to break up the day. Staff are great, very friendly and helpful. Rooms lovely.
Bar & grill could do with a change of menu. Food choice and standard are both poor. The price also being expensive for what it is. No one asks if everything was ok with any meals. Frequently cold meals / parts of meals. Breakfast buffet was not the best and the hot selection was poor in taste & quality. Not worth £10.
I would stay again but order food in or bring food with me.
GGuest UserBeautiful location, beautiful grounds. Leisure facilities are great, not too busy, pool is perfect. Rooms are very clean, well looked after. Service amazing, staff so lovely. Perfect time away, highly recommended.
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