Hotels With Pools in Kanagawa Prefecture, Japan

I booked a corner room and was quite disappointed when I saw it in person. One window faced another building very closely, making it impossible to open the curtains. A third of the other window was blocked by a large pillar, resulting in a worse view than a standard room. Moreover, the room layout felt impractical; some areas were unusable, and the actual feeling didn't match the stated size. Because of this, I discussed changing rooms with Trip.com customer service and the hotel front desk the next morning. Although we ended up switching to a slightly cheaper and smaller room, it didn't have the uncomfortable feeling of the corner room, so I felt much better. During this process, Ms. Jiudao from the hotel was very sincere and patiently explained things, working hard with us to find a solution. More importantly, Trip.com customer service showed exceptional professionalism, thoroughly considering our needs, responding quickly, and communicating effectively. We were especially touched by how they handled some issues after we checked out and returned home.

Facilities: The facilities are just okay; it's an older hotel with a very small lobby. Cleanliness: Cleanliness was a significant issue. The bedding wasn't very clean. They didn't have non-smoking rooms, so we were given a smoking room, which meant the sheets had holes and the room smelled unpleasant. The quadruple room had a spring bed that was extremely uncomfortable 😖. Environment: The overall environment was average. A big plus is Ichiran Ramen 🍜 right next door, open 24/7, making dining super convenient. It's also close to the subway station. Yokohama Port and the Cup Noodles Museum are both nearby, easily walkable, and even closer if you take the cable car. Service: Breakfast was included. The staff were quite responsible; if there were no available seats, they would make you wait outside until one became free!

The hotel is a bit old, but I was really drawn to it because of the balcony. The location is great, directly connected to Queen's Square, so dining and entertainment are very convenient. The Ferris wheel is right opposite the hotel, and the instant noodle museum is within walking distance.

We got an upgraded room, a 30-square-meter one, with the option to shower in the room or at the hot springs. The public hot spring baths are divided into indoor and outdoor sections. The buffet was just okay. Check-in starts at 3 PM, so if you arrive early, you just get a number and wait. Many Japanese families with children were there, so it seems to be a family-friendly hotel. There's a shuttle bus, which should be convenient. We drove, and the parking lot is quite spacious.

View: The room offers a fantastic view, the lake-view room on the 19th floor provides a spacious and comfortable panorama. Parking: Free! Just navigate to the hotel and drive into the large parking lot you'll see (we circled three times, but the signs are actually very clear). After getting your parking ticket, check in and register it at the front desk. You can then enter and exit as many times as you like, free of charge, which is very convenient. Completely free. Facilities: Surprisingly dated. Booking this for over 2000 yen during New Year's, it felt like a Japanese budget hotel. Seriously needs an upgrade; it might deter families. Choosing a Japanese-style room would be much better. Food: Breakfast was great. For other meals, we had to make reservations due to New Year's, so we ended up eating instant noodles (there are many convenience stores nearby). Activities: During New Year's, there were traditional cultural activities in the lobby, which was a nice experience.

The hotel boasts an excellent location, and the service was exceptionally thoughtful. For instance, after seeing us buy water at the supermarket, a staff member went out of their way to take us upstairs and show us where the complimentary drinking water dispenser was. The rooms are also very spacious, and it's conveniently located near the subway station.

The location was amazing right when you get off from Shinjuku - the amenities are nice and the staff helpful. Just note that checkout is at 10:00AM and getting a late one requires you to pay. A bit pricey, but not in comparison to other options in Hakone.

Nice hotel and quite not to far to everywhere. Also they have a free shuttle bus to Gora Sta.

It was very comfortable, I will repeat again!! The staff was also very helpful. Close to the station and thick walls, so the sound next door is not at all i didn't care. (laughter)

Rooms with very good view only if you are staying at lvl3 & above. You would be able to see Mt Fuji from your balcony if it’s a clear weather day. Breakie was sumptuous especially egg Benedict set. Variety of drinks options available, freshly cut fruits too. Btw, they use Polar for shower essentials which satisfied me. However, if you are given rooms on lvl 1, “congratulations” 😂 you will have to inhale the drainage smell while walking through the long ales to your room if it’s far from the lift.