Hakone Hotel Kowakien, a natural onsen hotel offering dinner and breakfast that I'd rate 90 out of 100. It's not easy to impress me in Hakone, the famed hot spring town in Kanagawa Prefecture, but this hotel truly excelled across all criteria, showing a consistently high standard. Both the front desk and restaurant staff were attractive, with fluent English and standard accents; notably, they didn't employ any Southeast Asian staff. The hotel facilities are relatively new and well-designed, and the cleanliness is exceptional. The public areas offer plenty of sofa seating, and the temperature control is precise, allowing guests to comfortably wander around in traditional yukata without feeling cold. The air is fresh with no strong artificial scents, embodying a 'Natural and Pure' concept.
The restaurant, named Fontainebleau, lives up to its name with authentic French pastries. The 'all-you-can-eat' style still maintains high-quality ingredients, and there's an unlimited supply of Sapporo Asahi draft beer and Gekkeikan sake. What's more, the self-service alcohol bar is also open during breakfast, which seems quite common for Japanese guests – their physical resilience certainly differs from ours! Observing Japanese dining concepts, you'll notice several characteristics: a wide variety of dishes, comprehensive nutrition, low-temperature preservation, minimal oil and seasoning, and avoiding high-temperature cooking to prevent nutrient loss.
The sauna is also quite professional, featuring a 12-minute sand timer, anti-scald mats, humidity and temperature displays, and powerful heating elements that ensure you won't waste any time. Whether you prefer mountain views, garden vistas, or indoor hot springs, there's an option for everyone.
For those interested, the address is:
1297 Ninotaira, Hakone-machi, Kanagawa Prefecture 250-0407
Hotel near Hakone yumoto,Hakone66.2% of visitors choose this area
PPoo n 01122025.01.16
This hotel is conveniently located. It is a traditional Japanese hotel with a lot of facilities. It is very beautiful, particularly the garden which is big and serene. The hot spring having both indoor and outdoor pools is impressive. The dining experience is fantastic because the setting is cosy and the food is extremely delicious. The mattresses, neither too soft, nor too hard, are very comfortable.
The room was quite spacious; we had no problem opening two 28-inch suitcases. The bathroom had a separate wet and dry area. The hotel is right above a subway station, just two stops from Yokohama Station, and a taxi ride costs about 1000-ish JPY. Right next to the hotel, the Mark Is shopping mall has a good selection of outdoor brands like Arc'teryx, Descente, Salomon, Oakley, Montbell, etc., plus a supermarket where you can grab lots of tasty snacks. It's also a short walk to the Red Brick Warehouse. Overall, it's great value for money if you're staying in Yokohama.
My stay at this hotel was truly exceptional. The view of Mount Fuji was absolutely perfect, creating a breathtaking and unforgettable experience. The hospitality service was fantastic—staff were incredibly attentive, friendly, and went above and beyond to ensure a comfortable stay. Every detail was well taken care of, making it a truly relaxing and enjoyable visit. Highly recommended!
Hotels in Naka Ward,Yokohama21.2% of visitors choose this area
DDaizhuowodeAndykanshijie2025.08.10
Facilities: The facilities are just okay; it's an older hotel with a very small lobby.
Cleanliness: Cleanliness was a significant issue. The bedding wasn't very clean. They didn't have non-smoking rooms, so we were given a smoking room, which meant the sheets had holes and the room smelled unpleasant. The quadruple room had a spring bed that was extremely uncomfortable 😖.
Environment: The overall environment was average. A big plus is Ichiran Ramen 🍜 right next door, open 24/7, making dining super convenient. It's also close to the subway station. Yokohama Port and the Cup Noodles Museum are both nearby, easily walkable, and even closer if you take the cable car.
Service: Breakfast was included. The staff were quite responsible; if there were no available seats, they would make you wait outside until one became free!
Hotel near Hakone yumoto,Hakone66.2% of visitors choose this area
GGuest User2025.06.01
First, I was very happy to get such big Japanese-style room. It has 2 big rooms and much space. You can easily lie there if there are 8 of you.
Hotel is kind of tired, but staff keeps it in a good condition.
Dinner is a set menu, not kanseki. But it still was good. I was full and happy. Breakfast is a buffet.
A bit about how to reach the hotel. There are shuttels from Hakone-Yumoto. It should cost 200 yen. They bring you to Okada hotel. But it's not your hotel. Stuff will give you a map and you need like 3 min to reach the right hotel.
There are several onsens. Open and closed. All were good, warm. With good view on mountains.
You can take yukata at the reception. And you need to make bed by yourself, but it's only cover mattress but sheet. Nothing difficult.
The hotel has a lovely little garden that's beautiful both day and night. The dinner buffet was excellent, with a wide variety of dishes, including seafood, crawfish, and king crab – much better than breakfast. On the first floor, there's free ice cream; just ask the front desk for tokens. There's a good selection, and it's delicious. The chocolate cones were especially crispy.
The hotel's location is super convenient; there's a direct walkway from Minatomirai Station right to the lobby, and it's only two stops to Yokohama Station. Plus, there are tons of shopping malls nearby, making it perfect for shopping. The room was spacious with a beautiful bay view, and it was quiet and comfortable. Excellent value for money!
Whenever I visit Yokohama, I always stay here. The rooms are clean and tidy, and I'm very satisfied with their size and layout. When I have a lot of luggage, the staff even help me carry it to my room. Transportation is super convenient from here, and there's also a parking lot downstairs. As long as they keep up this standard, I'll continue choosing this hotel.
Amazing
1100 reviews
9.5/10
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9.4/10
Amazing
AAnonymous UserThe hotel has a lovely little garden that's beautiful both day and night. The dinner buffet was excellent, with a wide variety of dishes, including seafood, crawfish, and king crab – much better than breakfast. On the first floor, there's free ice cream; just ask the front desk for tokens. There's a good selection, and it's delicious. The chocolate cones were especially crispy.
MM28594****Whenever I visit Yokohama, I always stay here. The rooms are clean and tidy, and I'm very satisfied with their size and layout. When I have a lot of luggage, the staff even help me carry it to my room. Transportation is super convenient from here, and there's also a parking lot downstairs. As long as they keep up this standard, I'll continue choosing this hotel.
PPoo n 0112This hotel is conveniently located. It is a traditional Japanese hotel with a lot of facilities. It is very beautiful, particularly the garden which is big and serene. The hot spring having both indoor and outdoor pools is impressive. The dining experience is fantastic because the setting is cosy and the food is extremely delicious. The mattresses, neither too soft, nor too hard, are very comfortable.
RRui QuanThe hotel is located a bit out of the way, and without a vehicle, it might be a little inconvenient to reach. It's tucked all the way inside the area. Thankfully, we had rented a car, which made things much easier. On the plus side, the hotel offers free parking, which is a big bonus.
The service was excellent — the staff were friendly and helpful throughout our stay. We especially enjoyed the hot spring onsen, which was a highlight of the experience. The breakfast was decent, with a good variety of options to start the day.
Mmay idaMy stay at this hotel was truly exceptional. The view of Mount Fuji was absolutely perfect, creating a breathtaking and unforgettable experience. The hospitality service was fantastic—staff were incredibly attentive, friendly, and went above and beyond to ensure a comfortable stay. Every detail was well taken care of, making it a truly relaxing and enjoyable visit. Highly recommended!
KKai Z.Great Hotel with a stunning view. The service was great and we were welcomed in English, so check in and check out were not a problem. Staff was also really helpful when we had questions.
Only thing to consider might be, that the Hotel is not easy to reach. We have to walk around 15 minutes by foot from the bus stop on the road. I believe there are shuttles but we didn't use it. For us it was no problem but might be difficult for older people or with little babies. Also we heard steps from the room above us in our room and people talking from rooms next to us while in the private onsen, since the terraces are basically next to each other. I recommend to eat outside since there are many great and affordable options in walkable reach.
All in all, very nice stay and I can only recommend.
GGuest UserFirst, I was very happy to get such big Japanese-style room. It has 2 big rooms and much space. You can easily lie there if there are 8 of you.
Hotel is kind of tired, but staff keeps it in a good condition.
Dinner is a set menu, not kanseki. But it still was good. I was full and happy. Breakfast is a buffet.
A bit about how to reach the hotel. There are shuttels from Hakone-Yumoto. It should cost 200 yen. They bring you to Okada hotel. But it's not your hotel. Stuff will give you a map and you need like 3 min to reach the right hotel.
There are several onsens. Open and closed. All were good, warm. With good view on mountains.
You can take yukata at the reception. And you need to make bed by yourself, but it's only cover mattress but sheet. Nothing difficult.
GGinoyiHakone Hotel Kowakien, a natural onsen hotel offering dinner and breakfast that I'd rate 90 out of 100. It's not easy to impress me in Hakone, the famed hot spring town in Kanagawa Prefecture, but this hotel truly excelled across all criteria, showing a consistently high standard. Both the front desk and restaurant staff were attractive, with fluent English and standard accents; notably, they didn't employ any Southeast Asian staff. The hotel facilities are relatively new and well-designed, and the cleanliness is exceptional. The public areas offer plenty of sofa seating, and the temperature control is precise, allowing guests to comfortably wander around in traditional yukata without feeling cold. The air is fresh with no strong artificial scents, embodying a 'Natural and Pure' concept.
The restaurant, named Fontainebleau, lives up to its name with authentic French pastries. The 'all-you-can-eat' style still maintains high-quality ingredients, and there's an unlimited supply of Sapporo Asahi draft beer and Gekkeikan sake. What's more, the self-service alcohol bar is also open during breakfast, which seems quite common for Japanese guests – their physical resilience certainly differs from ours! Observing Japanese dining concepts, you'll notice several characteristics: a wide variety of dishes, comprehensive nutrition, low-temperature preservation, minimal oil and seasoning, and avoiding high-temperature cooking to prevent nutrient loss.
The sauna is also quite professional, featuring a 12-minute sand timer, anti-scald mats, humidity and temperature displays, and powerful heating elements that ensure you won't waste any time. Whether you prefer mountain views, garden vistas, or indoor hot springs, there's an option for everyone.
For those interested, the address is:
1297 Ninotaira, Hakone-machi, Kanagawa Prefecture 250-0407
MM10943****The hotel's location is super convenient; there's a direct walkway from Minatomirai Station right to the lobby, and it's only two stops to Yokohama Station. Plus, there are tons of shopping malls nearby, making it perfect for shopping. The room was spacious with a beautiful bay view, and it was quiet and comfortable. Excellent value for money!
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