Já estive a muito tempo nesse hotel, e agora me surpreendeu pela negativas em alguns aspetos:
O spa agora só tendo direito a 1 hora por dia.
O elevador demora muito tempo.
De resto o restaurante continua com boa comida e atendimento, e o staff do hotel continua bem dispostos e educados.
A very charming hotel, the officials of an extreme sympathy, very lovely, worried and attentive. The cleaning was impeccable from the rooms, to the garden and the pool and jacuzzi area. The charm and glamour decoration of the grandmothers is also a pleasant atmosphere.The breakfast and restaurant are very tasty.We love the weekend.Ideal for any kind of romantic or family stay.
Good location. Enough sympathy. Small room. Limited parking. No large common spaces, although with a pleasant living room, without TV. Breakfast with the most important things, without exaggeration, in a pleasant room.
It was a small room, with no space for a decent chair. There were no cups or glasses whatsoever, not even in the toilet. We were the only two taking breakfast there. The food was acceptable.
Easy stopover off the A1. Accessible through the services. Simple cold breakfast available, plenty of choice with hot drinks. Room basic but very clean and had everything I needed for my overnight stay. Was able to check in still at midnight after a delayed flight.
Aware and available staff
Very quiet place great to relax
The food is good in the pool area as well as in the restaurant and breakfast.
Part of the pool very pleasant and excellent to enjoy
The indoor pool wasn't very hot, but perhaps because it was summer, I don't know.
I liked, very accessible and educated staff of the hotel. I would like to stay a weekend, it is the only time available to enjoy the hotel and visit Santarém . Breakfast is essential, but it could improve a little.
Attentionally,
Carla C.
The hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked.
You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but...
In the central area of Fatima, walking distance to the main attractions around, the room is small, clean and tidy, and there is free parking. The location of Google Maps is not at the entrance of the lobby, but drives tens of meters through the lobby.
The city's routine and confusion is a little bit out of the city's rhythm. We found a place of peace and tranquility with a unique decoration and a unique decoration.
The STAF is incredible, with a wonderful sympathy and attention.
There is no doubt a place to return and recommend.
Amazing
72 reviews
9.5/10
Price from
MXN$2,322
per night
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8.8/10
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GGuest UserThe hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked.
You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but...
GGuest UserEasy stopover off the A1. Accessible through the services. Simple cold breakfast available, plenty of choice with hot drinks. Room basic but very clean and had everything I needed for my overnight stay. Was able to check in still at midnight after a delayed flight.
IIsabelThe facilities, location and breakfast are ideal.
Something unpleasant happened, that in the room next door a drunk guest came, who was hosted in the room next door immediately and wanted to enter his own room, but hit all the strength he had in the door, wrecking all guests around you with a swing and speaking high for about 2h. This made it completely impossible to sleep between 3h and 5h of the morning, eventually ruining all the rest of the rest night. Who was in the reception tried to help, in front of calls to ask for help, however, did not resolve or avoid the event ... offered a coffee as compensation, after we just had breakfast and had paid for it! I understand that it is not easy for the hotel to avoid these situations, but they should have been more comprehensive for those who were not sleeping, for completely unsleeved reasons!
KKon Sang EdwardIt was a small room, with no space for a decent chair. There were no cups or glasses whatsoever, not even in the toilet. We were the only two taking breakfast there. The food was acceptable.
LLaluoxieersimazhaoIn the central area of Fatima, walking distance to the main attractions around, the room is small, clean and tidy, and there is free parking. The location of Google Maps is not at the entrance of the lobby, but drives tens of meters through the lobby.
SSofia R RamosA very charming hotel, the officials of an extreme sympathy, very lovely, worried and attentive. The cleaning was impeccable from the rooms, to the garden and the pool and jacuzzi area. The charm and glamour decoration of the grandmothers is also a pleasant atmosphere.The breakfast and restaurant are very tasty.We love the weekend.Ideal for any kind of romantic or family stay.
GGuest UserBad/inexistent maintenance of the pool: lack of water circulation, green sides, was not clean/filtrated daily.
Restaurant: in August and the restaurant was closed.
A very cold breakfast room.
GGuest UserI liked, very accessible and educated staff of the hotel. I would like to stay a weekend, it is the only time available to enjoy the hotel and visit Santarém . Breakfast is essential, but it could improve a little.
Attentionally,
Carla C.
GGuest UserGood location. Enough sympathy. Small room. Limited parking. No large common spaces, although with a pleasant living room, without TV. Breakfast with the most important things, without exaggeration, in a pleasant room.
GGuest UserJá estive a muito tempo nesse hotel, e agora me surpreendeu pela negativas em alguns aspetos:
O spa agora só tendo direito a 1 hora por dia.
O elevador demora muito tempo.
De resto o restaurante continua com boa comida e atendimento, e o staff do hotel continua bem dispostos e educados.
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