Romantic Hotels in East Java, Indonesia

I really need to complain about the cleanliness. This hotel had four pillows for two beds, and one of them actually had urine stains on it! It smelled strongly of urine. I went to the front desk to ask for a replacement, but it never came, so I just threw it on the floor – it was unusable! Also, the water quality at the hotel was really bad. I brought my own filter faucet, and the filter element ended up black. I'm so glad I used it! They saw I was staying with a child for two nights, but didn't offer any extra slippers or toothbrushes, which other hotels usually do proactively. Furthermore, our room was on the 7th floor, and it happened to be a Sunday. From 4 or 5 AM, there were prayers, which were extremely loud and made it impossible to sleep. I asked the front desk to change rooms, but they said all the suitable rooms were full and there was nothing they could do. In the end, we had to endure it for two nights. 😓 On the positive side, the hotel's buffet was quite good. There were also some local specialty snacks that I tried. And the swimming pool was an infinity pool with a nice view. However, it was mostly local children swimming, so the adults didn't go in. The gym was also very well-equipped. It was very convenient and close to the largest shopping mall in Surabaya. Downstairs was also a pedestrian street. After dark, there were many places to eat, as well as cafes and bars. It was a nice area to explore. Overall, it was barely acceptable, but some basic standards should be upheld. Urine stains on a pillow are simply unacceptable; it definitely means the pillowcase wasn't changed! I hope the hotel can improve.

Not really satisfied, service could be better. Reached at 4pm (indoesia time) to check in, was asked to wait as the room is not ready. Waited for 10mins which is okay. Card only given 1 - not convenient when we arranged inhouse massage as one of us need to stay in the room with the massuer while my husband went down to pick up another masseur and the room went off pitch black. Breakfast - eggs ran out by 9am, and was told that there will be no more eggs Checkout day, called reception around 10am - request for additional mineral bottle for drinking but was told that we are checking out today and we would need to purchase the bottle. Checkout - was running 5 minutes late, reception already called asking to check out now. Bed and pillows are okay and comfortable to sleep. There’s international plug so you can use if you’re using 3 pin plug. Location is perfect, just across the Tunjungan Plaza but nothing nice to shop. Just boring. Service could be better, but definitely not returning for us.

Location is second to none, near to Tunjungan Plaza. Service is amazing, I loved the short hair lady with glasses at the recep. She is so warm and friendly. Indigo's staff is also lovely and attentive. Room is really nice. Big bathroom, hot showers. Good quality toilet paper (always a sign if the management cares). You can relax and trust everything works. Pool is big and the water is warm. But the immediate sides of the pool is a bit dirty. The chef here is superb. Their soto soups are out of this world. And almost everything on the breakfast buffet is so good. Except the coffee. That's pretty weak and not showing off true Indonesian coffee. The cocktails here are so good too, great taste and strong as well. Although I didn't like the one with creme de menthe. Heritage tour at 2pm and 4pm. Try to go. It's cool. .

Breakfast are best. The staff (Bu Nia, Pak Andik, the chef, and all others) at breakfast are most friendly and helpful. The service is a top notch.

This was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference. We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices. Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment. I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team. Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!

Good location near river and Tunjungan plaza which is a massive mall and loads of places to eat including food courts. Clothing especially from Indonesian stores are good value. Hotel very clean and comfy bed and pillows. Bathroom little small in family room but good to have separate seating area with more space. Breakfast not bad not loads of options but perfectly fine. NB: very very steep hill to get to front entrance which is near impossible for a taxi to climb with a turn as well.

This is a good hotel. We stayed from December 13th to 14th, 2025. However, we had a problem with the bathroom drainage not working properly, causing water to overflow onto the room floor. When we complained, the response was poor, and we had to wait a long time to switch rooms. Even the hotel staff who promised to help move our belongings didn't assist wholeheartedly.

This is my second time here. The staff are genuinely nice and will greet you every single time. I had an issue with the aircon not being cold enough. The technician, front desk are all very patient and attentive to my request. Reaction was quick and I also had a room change. The room is very spacious with a great view of the city. Amenities aplenty and will cater to your needs. I had a good three nights rest and a wonderful stay here. Would definitely recommend this hotel.

Surprisingly cool hotel! Each room is unique and the interior is unique! Service from the start of entry and check in was smooth! But we weren't offered a welcome drink heheh maybe because it was already 9pm when we checked in. The room has a hairdryer, mini bar, 2 glass bottles of mineral water. Get a welcome old school cake snack. There are 3 children's play areas: beach sand play, soccer board and mini. The door is iron and unique for the DND sign or make up room using a magnetic attachment Thank God the breakfast is now a buffet, get information beforehand about the set menu. Must order room service! It's delicious guys and the packaging is really unique. The employees are pool friendly! Minuses: -bed sheet has spots -Perhaps it needs to be explained that to use cellphone facilities you must call or SMS. -Breakfast starts at 7, we arrived at 8.30. The menu needs to be improved so that it doesn't seem empty. Gonna be back!

Incredible hotel. Very aesthetic deco right from its entrance to the open air lobby and the spacious very well facilitated room. The restaurant food is great too! Facing the sea overlooking Bali. You can’t go wrong with this hotel!