We had a wonderful stay at this hotel. From the moment we arrived, the staff were incredibly helpful, welcoming, and attentive to our needs. The hotel itself is very cozy, with a pleasant scent that made the atmosphere even more relaxing and enjoyable.
The food was also excellent—every meal we had was delicious and well-prepared. It definitely added to the overall great experience.
We would especially like to commend one staff member ALDI RUSTANDI who stood out during our stay. He was exceptionally helpful, polite, and went above and beyond to assist us. His kindness and professionalism truly made a difference and made our stay even more memorable.
Thank you to the entire team for such a lovely experience. We would gladly stay here again and highly recommend this hotel to others.
The services of staff so nice, the reception also open 24hours. I love this place so peaceful and really enjoy the nature. The things that i don't like and a bit disappointed them not provide iron. Can i suggest to your place please provide iron for women that's importance. If you can't apply for every room just provide one at lobby. Thank youuu!
No complaints throughout my stay. Room was clean, complete amenities and even provided non slip mat and extra slippers as requested. Queued for a while to check in tho. Fully quipped gym. Breakfast at semeja had good variety. Took a while for jamu to be fully refilled though. Had dinner at monomono, yummy and value for money dinner set and wonderful attentive service by Ramdan who made the visit extra special. Would love to return someday.
Our family room was clean, but my aunt's twin room was a bit dirty, including the towels. The food selection wasn't extensive and should be improved, and there were quite a few flies despite the fly traps. It rained a little when my mom arrived, and since the resort is so big, we couldn't explore everything. The hotel room was a bit far from the reception, but we could WhatsApp them. Our room's drinking water was empty, and they promptly came to refill it. It was a bit cold at night due to the rain. The family room is suitable for families, spacious, and clean. The view is nice, perfect for families looking to relax and unwind. It's a great family room.
This hotel in the Dago area has a bathtub in every room. The view from the Grand Deluxe room type is excellent, and the staff are friendly. The swimming pool is warm, but only lukewarm. For breakfast, there aren't enough varieties for a 4-star hotel, and the taste still needs a lot of improvement. The donuts, though, are delicious! Hopefully, next time I return, the breakfast will have more variety and better flavor.
This hotel is excellent. The service is great, and they offer a breakfast buffet. The rooms are clean, tidy, and have good soundproofing. The front desk staff are lovely, and there's also a swimming pool.
My review for stay 3D2N:
1. Room condition: It looks low-grade and falls short of 5-star hotel expectations.
2. Cleanliness: The cleanliness of the sink in the room was poor.
3. Noise level: The room window faces the main street, and traffic noise is clearly audible inside the room. The soundproofing is inadequate.
4. Breakfast: The breakfast menu lacked variety, falling far behind the standards of other 5-star hotels.
Overall, I rate my experience as ”Poor” for a 5-star hotel standard.
I hope they can make significant improvements in the future.
This is always my go-to hotel when I’m visiting. Plenty of malls and food options nearby. The rooms itself are well maintained and in good condition. The TV has access to basic free channels but nothing premium, so there is no Premier League, etc. The only flaw is the hot water, where the water isn’t hot enough.
We had a very comfortable stay at Truntum Cihampelas. I wpuld like to extend my appreciation to Dessi at the front desk for decorating the room. Staffs are very friendly. The breakfast has everything from local to weatern and the sago and banana dessert was so good. There is also jamu and drinks. All good. Recommended hotel.