Hotels With Spa in Queensland, Australia

Accomodating receptionist, beautiful, clean room with a lovely view of the pool. Fantastic facilities and great coffee in the Gin bar. Delicious breakfast on the 19th floor with amazing views. Central to Broadbeach, Pacific Fair, ****** and public transport. Perfect and memorable stay.

Excellent location, right across from the beach. Stunning views from the window, couldn't ask for better! I had a renovated room, which was clean and tidy. The kitchen had all the necessary equipment and utensils. They allowed me to pay the deposit in cash, and there were no issues with getting it back. The jacuzzi and pool are open until 9:30 PM, which is great for relaxing after a long day. Parrots even came to visit my balcony! 😍 For my travel dates, this was the cheapest option in Gold Coast, and I'm so glad I chose this hotel.

The location is fantastic! It's very close to the train station, bus station, and ferry terminal, and just a 3-minute walk to South Bank Park. Service: I really have to complain about the service. I booked for four nights, and on one of those days, the room wasn't cleaned, even after I specifically reminded the front desk. The cleaning generally was quite sloppy; tea-stained cups weren't replaced, with tea stains clearly visible, and the bathroom faucet was covered in water marks. We were quite surprised to find such service and hygiene standards in a hotel of this caliber. Breakfast is à la carte with limited portions, one Western-style breakfast per person, which isn't really suitable for Chinese palates. We asked the hotel if we could cancel breakfast for the last two days, and they replied that it wasn't an issue for the hotel, but since we booked online, we'd need to coordinate with the third-party booking site. Although Trip.com actively tried to mediate, the hotel still refused. I wouldn't recommend this hotel to Chinese travelers.

Dated but well kept. Pool and BBQ although I didn't use them were a good facility. Location middle of Cairns meant I could walk everywhere easily and on the level.....even the airport was in my walking range at 5.4 km. Staff were excellent and the management Excellent and able to resolve all issues I had with onward travels and other countries online travel document requirements, which is so helpful to an older less technical traveller like me.👍 Mervyn

Friendly, helpful check-in. The man at the counter offered extra towels when he heard we were taking a trip to the Great Barrier Reef. Paid a little extra for an upgrade as we wanted to check in early. Room was fine temperature and bed comfort-wise. It was a little bit dark when in the room at night. Also, there are no type c or plug ins next to the bed, just old style USB. We didn’t have breakfast but enjoyed a drink in one of the cocktail bars by the pool. Would recommend and stay again for its cost and location.

The room itself was generally acceptable, and the balcony view was fantastic. However, the service left a lot to be desired. We found a thumb-sized blood stain on the bedsheet that hadn't been cleaned. We reported it to the front desk, and they assured us it would be handled and that a manager would contact us directly. But nothing ever came of it. We had to call housekeeping again to have someone come and change the sheets. There was never an explanation or an apology, which made it feel like this kind of thing is commonplace and not worth making a fuss over. But from a guest's perspective, this is not a minor issue; it was extremely unpleasant both psychologically and experientially. Housekeeping also consistently missed things; we had to call for everything from towels to toilet paper! This 'five-star' service was incredibly disappointing. To be fair, we are loyal Pullman customers globally, but it seems only the Pullman Cairns has these shortcomings.

I was mostly happy with the resort. There were some things missing like more food options (only two restaurants) and small luxuries like a sauna for example. It’s also hard to rate the staff as you had some incredibly helpful staff and then some real depressing ones that were just rude. The only other thing that was a bit of a shock was that the beaches were just full of dead coral and no sand. I hadn’t been to one of the islands in the Whitsundays so I was surprised to see that. The photos of the resort did not show this so it would have been nice to know so it didn’t lead to disappointment. Some positives though is that the resort was beautifully designed and they offered a lot of free water activities like kayaking for example. The buffet breakfast was also really nice.

I thought because of the price, it wouldnt be that great but we were so blown away. The view is gorgeous, the location is perfect and it’s so lovely while still cozy. Staff were great and the amenities were a great way to spend an evening, 10/10 recommend!!

Staff very helpful, close to city centre, few steps away to cross the bridge over to Southbank. Very clean room and nice Brisbane river view. Made our trip and stay with high satisfaction.

Brand new and right next to The Ville with plenty of bars and restaurants, however staff not helpful when aircon in room not working, especially with the North QLD heat