Hotels With Spa in Queensland, Australia

We loved our stay. Very quiet room which faced north so morning sun into balcony and beds. The TV screen was the largest I have ever experienced in a room. Room service meals were excellent and no detail spared. Huge white towels and roomy bathroom too. Even iron and ironing board there. We can’t wait to return.

The room layout was cozy, and the room service was quite good. The pool was beautiful, and the food was also nice. The hotel is within walking distance of the city center. On a side note: avoid the trendy pasta restaurant Vila Romana (pictured in Figure 4). We're from Melbourne, and they thought we were tourists from China. An old man who spoke some Chinese kept trying to rip us off and was vague about wanting a tip. Figure 3, IMM Thai Cafe, was delicious; we ate there three times, haha.

We have been coming for many years ... we don't use the lift on Friday nights/Saturdays so we always ask for a ground floor. This year, we arrived to find that we had been put on 2nd floor but the reception staff had already looked up online and found that our ”lift” restrictions were only Fri / Sat so when we checked in, they advised us that we're on 2nd floor but not to worry. they will move us to a ground floor apartment on Fri. They REALLY mean that they would move us! We packed everything except for the fridge/freezer on the Fri morning, went out for some hours and came back in the afternoon and in the intervening period, they came, moved all of our stuff for us into the ground floor apartment and even placed the fridge/freezer items and our reading material into the identical spots in the ground floor apartment! Hassle free for us. Not only that, but the friendly guy at reception said that he had also discovered online that we don't use automatic doors on our Sabbath. In all the years I had never mentioned this as we wait patiently for someone going in/out and accompanied them. He said that we didn't have to do that anymore. We could use an emergency exit door and he'll disable the alarm. We are super impressed by the customer service ... even looking up things about our religious/cultural requirements and preempting issues. If there is any negative, I note that the WiFi is very slow. That's it!

Had everything you need for a comfy stay, will be back! Would have love to stay longer

As a four-star hotel, it largely meets the four-star standard. It's a high-traffic hotel, but the service in all aspects is quick, and they also offer personalized service. It's part of The Star group, so the hotel's location is integrated with The Star complex, and the buildings are all interconnected. I noted in advance that we were celebrating my child's birthday, and they prepared a greeting card and a toy bear, which made my child very happy. In the evening, my child had a cough and was a bit sick, throwing up on the bed. Housekeeping quickly brought new bedding without a single complaint or extra cleaning fee, and they were very caring towards my child. The only minor drawback might be the parking. It's a bit roundabout; you have to go to The Star's car park and follow the instructions carefully. However, the hotel sent parking instructions a day or two before check-in, which was very helpful.

Surfers Beach Holiday Apartments was a great place to stay for our family. The management was helpful. Rooms were of a good size. The location is quiet. It is a easy walk to catch the G:tram. This makes getting to Surfers Paradise or other locations easy. Riding the G is also much cheaper and easier than trying to find parking for the car. While we were there, there were few people using the pool. Our grandkids had a great time... and mostly had the pool to themselves. I didn't realize there wasn't an elevator.(My fault for not checking.) Being on the third floor normally wouldn't have been an issue. Because of health issues for one of our family members, it would have been easier if we had been on a lower floor. If I had contacted the management when booking they said they would have tried to give us a lower floor. It's a great place and I highly recommend it.

Stayed here for one night. Location is good, reception staff were friendly, room was okay, was pretty clean and the bed was comfortable. WiFi was decent inside the room and had a good TV. Some disturbances throught the day and night from some local guests staying there. Room was a little run down but clean and overall an okay place to stay for the price.

Every time I visit the Gold Coast, I stay at the Marriott, and the breakfast is always great. However, the caps on the shampoo and other toiletries can be easily opened, which raises some safety concerns. After 6 PM, there are no staff or services at the pool, and it's not lit. For children with UV allergies who wish to swim in the evening, it's not possible. December is summer in Australia, so it gets dark late. I hope the hotel considers extending the pool's closing time, especially since guests are here for a holiday. Thank you.

I specifically booked a twin sea-view room because I didn't want an apartment-style stay. Ctrip indicated floors 3-18, and we ended up on the sixth floor. I wasn't happy with the room; it was too low, the sea view was obstructed, and the lighting was poor. When I asked the front desk to change floors, their responses were inconsistent. First, they said higher floors would cost extra. Then, they mentioned a 20+ floor room with a sea view and twin beds that wouldn't incur an extra charge (but then changed their story when we expressed excitement). Finally, they offered a cooking-friendly room type, which they said still had twin beds and was much larger, for an additional $150/night, totaling $453 for three nights. We decided to go for it, since we'd already come all this way, but we were shocked when we saw the room – it was clearly a king-size bed! Does a sofa count as a bed? After checking out, I realized I'd left my electric toothbrush on the bathroom counter. I contacted the hotel for three to five days, but they kept saying they hadn't found it. Where could it have gone? The hotel's view and cleanliness were good. Anything requested from the front desk was delivered promptly. However, if rooms are available, why does the hotel charge extra for guests who want to change floors when the platform advertises all floors at the same price? And why was the room type different from what the front desk described? It was not twin beds! The front desk training needs to be improved. If higher floors command a higher price, then the platform should not advertise different floors at the same price! This is deceiving customers.

The rooms aren't as new as the ones in Railay, but the suite's terrace offers a great view. The pool is decent too, and the location is convenient. The front desk staff are friendly and can speak Chinese. The surrounding area has excellent amenities, making it easy to find food, drinks, and entertainment anytime, anywhere.