The hotel's design is very stylish and the facilities are excellent, but there's always a long queue at the front desk. The room was clean and tidied up daily. The only letdown was a cockroach suddenly appearing in the bathroom... The hotel really needs to do a thorough pest control.
Very close to ATL airport. Hotel has an airport shuttle leaving hotel every half hour for example 6, 6:30, 7, etc and picking up at airport approx. every 15 minutes after for example 6:15, 6:45, 7:15 etc. Used the shuttle van both ways on flights in and out, made it easy if you use ATL airport - my biggest reason for this hotel. Easy check in. Clean room. OK TV and channels, etc. Large breakfast seating area with coffee and drinks all the time, and free breakfast starting at 6 am. Good Mexican Food place right Nextdoor. Not upscale, but solid , clean and a pretty good value. I would not take a long vacation here, but a good option for going in and out of airport and a quick stay.
Enjoyed my stay Mrs Bridget was amazing she got me checked in early. The food was great for lunch and dinner. Brittany at the bar was very nice and fast service she helped make my birthday celebration memorable. Thank you to both ladies
Overall my experience was a very pleasant one very clean establishment I love the security of the keyed elevators the swimming pool was always a nice temperature jacuzzi as well restaurant was great however waitress wasn't the best at showing hospitality other than that I would definitely stay here whenever I need to!
Hotel location was very convenient, staff was friendly, accommodations were clean. One disappointment was excessive addition of fees and taxes on my credit card. I booked through a third party booking sight for convenience and cost. I did anticipate the additional fee of using the hotels parking garage, however I was verry displeased with all of the other additional charges added. I knew parking was $50 a day, I did not used any other amenities through the hotel, i.e.: breakfast, television, room service, however I was charged an additional $277 for an accommodation fee, occupancy fee, destination fee, ect... I did address this numerous times with the front desk, and was assured only necessary charges would be added, the rest would drop off. Overall, the accommodations were pleasant. However, we will not be returning due to excessive additional fees
Good hotel with large rooms and very comfortable bed. The in-room coffee machine was especially appreciated, as was the lobby food/snack bar.
Very impressed with the airport shuttle beginning at 4am.
Would definitely stay here again.
Front desk agent was very nasty and rude at the mouth. Upon returning to the property after eating dinner I was stopped and asked numerous questions and held up from going to my room. I was basically interrogated by the employee before I could go up to my room which was very unprofessional.
The room is large, there is a bathtub 🛁 you can take a bath, it is very clean and quiet, open the curtains and a small park, I like it very much. If you buy breakfast, you need to ask the front desk to give you a coupon
The son returned home and flew from Atlanta to Amsterdam and needed to stay overnight in Atlanta. A 10-minute drive from the airport, this family happened to encounter anti-racial discrimination riots across the United States and curfews across the city. The bus between the hotel and the airport also stopped, the restaurant was not open, not even breakfast! There is a coffee tube that sells some sandwiches or something. Fortunately, just one night, barely fill your stomach, hurry and leave!
Very Good
107 reviews
8.1/10
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7.4/10
GGuest UserIt’s was an enjoyable experience, every where was neat and cordial. Nice ambiance, staffs where exceptional especially the staff Anya she was amazing,a life saver and friendly. But I wasn’t satisfied with the buffet breakfast service.
GGuest UserThis trip was booked to celebrate a birthday for my niece. The customer service was excellent as all of the staff was friendly and accommodating. However, the problem was with the spa service, one of the restaurants (Linger Longer), and construction on the site. My nieces messuage was below average and when asked how her spa service was, she explain that the service she received was below average at best and she was not satisfied. She was compensated by the team that was checking us out at the Spa with half off the service. However, she did not receive the message that she was expecting and was disappointed as this was for her birthday. The second issue was with our dinner at the Linger Longer restaurant. Our appetizer was deliver to us very cold. We informed our server and she apologized and brought us back another appetizer only a couple of minutes before our main course arrived, and the replaced appetizer was only slightly better than the first one they brought out. The main courses consisted for my niece had to be sent back because it tasted sour as if the fish was not fresh. She is not a person that complains much, but the food and the messuage were disappointing, and put a slight damper on her birthday. The last issue was all the construction going on next to where our room was located on the lake view. Because of the construction noise during the day and early morning, it disrupted the piece in that room. I explained this to the front desk and she was very polite and asked if extending our stay for an additional hour would be helpful since we had experienced a few issues with our stay. At this point we had already checked out, so staying an additional hour in the room would not be much of a help, as well as the construction going on. There were good and bad with this stay, as I have explained the problems. However, the lake and the amenities were superb and the courteous staff was fantastic and that helped things from being a failed birthday celebration for my niece.
The hotel was centrally located with a walking distance of 10 min from the riverwalk and 15 min from Forsyth Park. The hotel offered parking on their property for $30, but the side streets close by were free. Specifically, West Harris and West Charlton Streets were free all day for parking. The room was clean, quiet and comfortable. The process for checking in and out were easy. Overall, the hotel was a decent value for the price ($100/night).
I stayed at the Kimpton Shane Hotel in Atlanta from June 4 to 5, 2025. The overall environment of the hotel was excellent — the room was clean, the design was modern and tasteful, and the surroundings were pleasant. It was a comfortable and visually appealing place to stay. However, the breakfast service was extremely disappointing and affected our overall impression. I was staying with my sister and niece, and we had breakfast at the hotel restaurant. One of the female servers had a very poor attitude. She was rude during the ordering process, and her tone was cold and dismissive. The teapot she brought us was chipped, and when we pointed it out, she showed no apology or concern. What made it worse was when she cleared the plates very loudly. We politely asked if she could be a bit quieter, and her response was, “It’s just a plate,” in a very unfriendly tone. While the hotel itself met our expectations, the restaurant service did not reflect the quality or hospitality we expected from a Kimpton property. I hope the management will take this feedback seriously and improve staff training, especially in customer service and professionalism.
Beautiful well decorated place. Lovely to have water and coffee available. Very nice to have wine and cheese platters HOWEVER, we arrived at 6:35, checked in 6:38 and we were unable to get the wine or cheese. It was literally being packed away as we were checking in. It was so disappointing that they could not salvage a couple of glasses for us. Nice to be able to walk to the river and purchase our drinks.
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