Hotels With Spa in Matrouh Governorate, Egypt

It's an excellent hotel; the service, the room, and the breakfast were all wonderful for our honeymoon. 5-star hotel

Staff service attitude is very enthusiastic and friendly, I forgot to inform the front desk staff need two beds, after entering the room, the staff immediately called the front desk to notify the change, he sent us directly to the new room, another staff gave us the room card, very high responsiveness, saved a lot of time. The hotel rooms are clean and spacious, the toilets are well-equipped, and it was the first of the seven hotels I stayed in during my travels in Egypt that had slippers available and the bathing equipment was branded ELLE, which enhanced the image of the hotel. The inquiry desk colleagues across from the front desk were very professional, and I answered questions about transportation times to the city center and restaurants, etc., and the answers were clear and accurate. The breakfast restaurant is also the richest I have encountered, whether it is the variety of juices, the variety of bread and cheese, beyond my imagination. As for the swimming pool and beach, since I spent all my time exploring the nearby tourist attractions, I didn’t have time to experience it in person, I could only watch it from the balcony of the room, but I felt that the beach part should be good. The ATM machine in the hotel lobby is a good facility, which is very convenient for guests. Only some shops are missing. The hotel as a whole has been comparable to many international brand hotels.

The hotel is beautiful. Negatives: • My reservation did not appear in their system, and they seemed surprised that I had booked through Trip. • I had to wait for more than an hour. • Honestly, I was hoping that when Ms. Sarah requested a chalet near the pool and water games, it would be a warm welcome, but unfortunately, my request was not fulfilled. • Children under 12 stay for free. • The hotel’s activities are weak, but there are water games for children. • The beach is beautiful. • The hotel’s location is far from the main attractions. • Suitable for a stay of only two to three days.

The stay was very much enjoyable . Only the concern is majority of the staff are sometimes unaware of things and locations and services. Example, a receptionist gave us wrong direction to tower 2 which is just a turn a way from his desk. Also few of the staff were unaware about the kids club location . But everything else was awesome

المكان جميل بكل تفاصيله .. الشالية تبعد بضع خطوات من البحر حيث يمكنك النوم على اصوات الموج بكل وضح اثناء الليل .. المرافق نظيفة وهنالك اهتمام يومي بتنظيف المرافق لراحة النزلاء.. الشاطىء يتم تنظيفة حرفياً بشكل يومي من الاعشاب ويتم تقليب الرمل لجعله نظيف ومتألق كل يوم والموظفين يقدمون لك مياه بارده في حافظات الثلج ودروس لتمدد لجعل استمتاعك يصل لاعلى الدرجات… كما يوجد ملعب بادل برسوم اضافية لعشاق البادل.. تنوع المطاعم الكفيهات داخل الفندق يغنيك كثير من الاحيان عن الذهاب للمارينا حيث يوجد العديد من الخيارات سواءاً مطاعم او مقاهي او سوبرماركت وبعض محلات الازياء.. كل شيء رائع ويفوق الوصف.. اخيراً وليس اخراً اشكر جميع العاملين في الفندق على حسن الضيافة وخصوصاً الاخت كارولين

The hotel is very nice, clean, and well maintained. Its location is excellent, with plenty of restaurants within walking distance, which made it very convenient. However, the beach is quite small, and the water sports activities operate very close to the swimming area. They take up a large portion of the beach, making it noisy and less enjoyable for guests who simply want to relax and swim. The staff were generally friendly, but I found the reception team to be less helpful than expected. Overall, I have mixed feelings about this hotel. While I enjoyed many aspects of my stay, I don't think I would choose to stay here again.

We have rented two rooms for my family As started in another review. It was a great stay in short

I had a great stay but dissapointed when I feel ripped off… I never write a review but felt I needed to make a comment… I accidentally booked the hotel for 1 person not 2. The hotel states the extra charge fee was 1500 Egyptian pounds but if you book 2 people online and through this website, it’s half that cost….. the excuse the front desk staff member used was that we had to seperate the beds. For a 5 star hotel, that wasn’t an impressive comment. Having come previously from the st Regis hotel, this hotel just lost my repeat purchase. This was more the principal of the matter. Now he also charged me accidentally 1500 usd abs then had to refund that amount - you would really think out of that mistake alone, the front desk attendant would have used initiative to say I’ll drop that fee.

There are limited means of transportation to get to this hotel. It took about 3.5 hours by UBER from Alexandria, costing 1400 yen in local currency, but UBER could not be used from the hotel to Marsa Matruh, so I had to call a taxi, which took about 45 minutes and cost 600 yen. Also, communication at the front desk was not good at dispatching the car, which was very unpleasant. There seems to be no taxi nearby, so it takes a long time to call one, so I recommend requesting a taxi at least an hour in advance. There is nothing nearby, and it is a different story if you want to enjoy the pool and the sea on the hotel grounds, but if you are thinking of sightseeing from the hotel to Marsa Matruh, I think it would be better to stay at a hotel in Marsa Matruh, considering the round-trip taxi fare and travel time. It may be due to the season, but I felt that the beach had strong waves and was not suitable for swimming or for children to play. The rooms are clean, but the amenities are basic. Drinks in the room other than water are charged separately. It is not all-inclusive. Dinner was included in the price of the room, but the only drink available was water; other soft drinks and coffee were charged extra.

Even though it was off-season and only a handful of rooms were booked, the service was still excellent. Breakfast was freshly made and could be delivered to our room, but we decided to eat in the restaurant. The hotel is like a serviced apartment, and there are several swimming pools outside. While we couldn't swim in winter, the blue water was still a pleasant sight. Our one-bedroom suite was very spacious, and the air conditioning and heating worked great. Overall, it offered great value for money.