I didn't give the service 5 stars because on the day I arrived, I called the front desk several times and no one answered. I needed a blanket and there wasn't one in the closet. So I went down to get the blanket, and when I asked about it, the attendant said that it would have to be done that way because they were too busy to bring the blanket to the room. In conclusion, I was on the 21st floor and it has nothing to do with the fact that they were too busy. The hotel should hire more staff if the ones present aren't up to the job. Another thing I didn't like was the lighting in the rooms: very dimly lit.
Accessible, clean hotel. I had to deliver some packages and they practically kicked the gentleman out of the room, which was prohibited. I told them it would take 3 minutes and they kicked us out immediately. I left the place.
The only thing I have to complain was that tomorrow I was playing evangelical music at breakfast, and the TV was off. I suggest to guide the collaborators or those who do not right to have ambient music to be religious orientation, or agitated music, a classical music or a new bossa, or instrumental is much more consistent with the diversity of the environment (particularly because you also receive foreigners). I suggest that you be connected to the news so that people can inform themselves of the events of the day that they have not yet accessed. Morning coffee is excellent, I hope you always keep this pattern, for me the best of Lines. Clean and comfort of the room and the service of the staff are also above the average, I just have a praise.
I could talk about the timetable that ends the hosting. I was called on the day that ends to talk. I found a disturbing pq looks like it's getting out.
The hotel is well located, near everything and mainly the beach. The service is excellent, the room is perfect. I just leave my criticism of parking that is a little confused and tight and breakfast that could have more options.
My stay was for a couple. We arrived in the room and there was a blanket that was basically a single blanket and 2 very low pillows that looked like they could only fit one person. I called to ask for another pillow and they told me they didn't have any more. As a result, I didn't sleep very well.
The service was very good, the hotel was well located and clean. The only thing that left something to be desired was this detail.
Good hotel, comfortable and good value for money.
I just found the breakfast to have few variety options.
Very Good
85 reviews
8.8/10
Price from
AU$60
per night
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8.7/10
Very Good
HhtaricanoSheraton Vitória is truly a fantastic hotel, but what makes it exceptional is the incredible staff. Their professionalism, kindness, and attention to detail create a welcoming atmosphere that keeps me coming back. The heated swimming pool is another highlight—it's perfect for relaxing and adds a warm, inviting touch to the stay. Every visit feels like a blend of comfort and care. Highly recommended!
TTaggart NeumanasHotel location is good a short walk to the beaches, shopping centre and local bars. There is a good supermarket 2 mins walk away. Room was large and newly decorated, shower was one of the best ever in a hotel room! New web enabled TV with Netflix etc. Included breakfast had a large selection of hot and cold dishes and was a great start to the day. Bar was reasonably priced and all the staff we met were friendly and welcoming. A great stay, can't wait to stay again :)
GGuest UserI didn't give the service 5 stars because on the day I arrived, I called the front desk several times and no one answered. I needed a blanket and there wasn't one in the closet. So I went down to get the blanket, and when I asked about it, the attendant said that it would have to be done that way because they were too busy to bring the blanket to the room. In conclusion, I was on the 21st floor and it has nothing to do with the fact that they were too busy. The hotel should hire more staff if the ones present aren't up to the job. Another thing I didn't like was the lighting in the rooms: very dimly lit.
GGuest UserMy stay was for a couple. We arrived in the room and there was a blanket that was basically a single blanket and 2 very low pillows that looked like they could only fit one person. I called to ask for another pillow and they told me they didn't have any more. As a result, I didn't sleep very well.
The service was very good, the hotel was well located and clean. The only thing that left something to be desired was this detail.
BBJYH88888The service is very good, every time I come to this hotel, clean and breakfast is very good. The only downside is that dinner here is very expensive. Everything else is very good, everyone can choose.
GGuest UserThe only thing I have to complain was that tomorrow I was playing evangelical music at breakfast, and the TV was off. I suggest to guide the collaborators or those who do not right to have ambient music to be religious orientation, or agitated music, a classical music or a new bossa, or instrumental is much more consistent with the diversity of the environment (particularly because you also receive foreigners). I suggest that you be connected to the news so that people can inform themselves of the events of the day that they have not yet accessed. Morning coffee is excellent, I hope you always keep this pattern, for me the best of Lines. Clean and comfort of the room and the service of the staff are also above the average, I just have a praise.
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