Staff was friendly.
i paid for the breakfast - got a bag of food including a drink, a bread, an apple, a small box of granola and jam, and a yogurt and a free access to coffee machine - nothing fancy but good enough to feel full and energised.
i was pleased to be able to choose the room type (upper beds or lower beds).
i particularly enjoyed using the kitchen and the common area as the design was so nice and well-equipped. i was able to make my own meal there.
Highly recommended!
The location is excellent, within walking distance to the city's popular attractions, restaurants, cafes, etc. The room is relatively small, but comfortable. The bathroom is relatively small, especially the wash basin. The so-called buffet breakfast is not bad, but there is not much choice of food. The hotel service and staff are very friendly and helpful.
While not in the absolute city center, the hotel's facilities, breakfast, and service are all excellent. Getting around is easy: there are several bus routes directly across the street that go downtown. For airport transfers, the Flybus service connects to a shuttle that drops you off right at the hotel. Good day tours and island excursions also provide convenient pick-up and drop-off from the lobby. A majority of the guests are American, and the restaurant primarily offers Western dishes.
We paid an upgrade to a twin superior and had early access to the room which we were grateful for, following an early flight. Twin superior room was spacious, coffee machine, fridge and kettle provided, bathroom was great. Really comfy beds. Staff were fantastic and breakfast was superb, loads of choice. Would thoroughly recommend.
Beautiful hotel and excellent location (I had a view of the main square and parliament building). The staff was very helpful, professional and friendly. Food in the restaurant was superb with selected dishes from the local cuisine. The Spa design has taken inspiration from Icelandic nature in both colours, materials and textures, and is a fantastic addition to the experience with thermal pool, steam room, sauna, cold mist/rain and cosy relaxation areas.
Would highly recommend choosing this hotel when visiting Reykjavik, or using it as a base when exploring further around.
The hotel is very cosy and the staff are very attentive to our needs. The breakfast spread is plentiful and delicious too. We have stayed there for honeymoon and they gave us complimentary access to hot spring and spa which is wonderful. The hotel is also central located.
Greatly recommended
The front desk staff were incredibly friendly, and the room and towels were very clean. It was super convenient having bus stop #13 for tourists right next to the hotel, and #9 and #12 were only a 5-minute walk away, which was great for local tours. Being at the edge of the city center made shopping easy. The spa was a highlight, with both indoor and outdoor pools, perfect for unwinding. There's also a dry sauna. Just a heads-up, the spa facilities are co-ed, so swimwear is a must.
It was all overall good. Friendly front office, clean and spacious room, toilet and shower room was small but it was sufficient for my use. Bus stop is 5 minutes walking distance away , US embassy as well (no use , simply mentioned though). Football stadium and sports exhibition hall is 7 minutes away.
A once-in-a-lifetime trip made more meaningful and charming by world-leading staff and service.
We messaged ahead and told them that we were on our honeymoon. Iceland is a unique place on Earth, but almost as surprising as the geology, geography and weather was just how remarkable and excellent this hotel was. Its location was outstanding right in the old city centre and an easy walk to boat trips (for organised bus trips, which all use the same bus stop numbering, the nearest bus stop is number 5, about 5 minutes’ walk away), the breakfast was splendid and the room was unbelievably cosy, which was particularly welcome after a winter’s day adventuring amongst the ice and snow and especially the epic and cold wind.
This once-in-a-lifetime trip was made extraordinarily special by the outstanding and attentive staff who really impressed with their thoughtfulness and commitment to excellence throughout. We cannot thank the whole team enough, both everyone we met as well as everyone who worked behind the scenes, for delivering a world-leading stay.
We felt exceptionally lucky to have chosen this hotel, and so delighted that we did!
Great
152 reviews
9.2/10
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