Hotel near Gueliz,Marrakech40% of visitors choose this area
RRuslan’s2025.11.10
The hotel is old, the linoleum floors are patched and have holes in them. The room is very dimly lit (the lamps are dim). Overall, it's fine for just an overnight stay, but I wouldn't recommend it for a longer stay.
This hotel offers a pleasant overall experience. The rooms are spacious, clean, and well-appointed, with comfortable beds that ensure a good night’s rest. The hotel provides excellent facilities, including a gym, swimming pool, and business center, catering to various guests’ needs. The breakfast selection is diverse and delicious, and the staff is friendly and attentive, responding promptly to guests’ requests.
The staff Is very friendly and nice,
Very good breakfast and good location.
Unfortunately the humidity in the room is quite intense and there is mould in the rooms. We asked to change room because of mould sensitivity and the answer was that all the rooms have it and they cannot do much about it.
The pool is just ornamental and the services cost extra (quite overpriced compared to other place in the medina).
For the price we would expect a bit more.
Hotel near Gueliz,Marrakech40% of visitors choose this area
GGuest User2026.02.25
The hotel's location is super convenient. It's a straight 40-minute walk to the Medina. The train station is just 10 minutes away (we had a fantastic trip to Casablanca from there). All taxi drivers know this hotel.
Yes, the hotel is a bit dated, BUT if you're not planning to just sit in your room, it's a very decent option. Breakfasts are standard, nothing fancy. The pool with sun loungers is absolutely fantastic. We even managed to get a tan! 👌👍
I absolutely loved this hotel. The lobby had fresh flowers, and the scent was amazing. The pristine white linens, the room size, and the balcony furniture were all fantastic 🤩. The breakfast perfectly suited my taste. There's some construction happening, as they're adding more floors to the main building, but it didn't affect our stay at all since our room overlooked the smaller pool. All our requests were handled incredibly quickly. It's a shame I didn't get a chance to try the spa; we only stayed for three nights and wanted to explore the city more.
Hotel was very nice.Room service was not good.They didnt clean the room after telling them couple of times.Room phone was not working.Receptionist need to be more helpful and friendly.
Шикарный отель! Очень красивый внешний вид, чистота, приятный запах в Лобби.
Завтрак был вкусный (положили много фруктов 🤩)
Расположение тоже отличное, легко найти его. Вокруг полно ресторанчиков.
В день выезда помогли заказать такси и отнесли вещи.
Спасибо 💕 С удовольствием вернусь в этот отель
It was all right, it was a pity that the rooms did not indicate the direction of prayer, and unfortunately no clothes of prayer, and for the rest, everything was perfect.
The hotel's location is pretty good, and it mainly focuses on hot springs. I saw a lot of foreigners wearing bathrobes, heading to the sauna on the basement level. Breakfast was just okay, with not many options. What was interesting was that two little birds and a cat flew into the breakfast room, adding some fun to the restaurant. The hotel staff were quite efficient, but communication was a bit troublesome. I have to commend the underground parking garage; it was clean and staffed.
It was a great location, just under 20 minutes walk from Jamaa El Fna Square and the roads were easy to find. Upon check-in, we were given mint tea and cookies, and an explanation of the surrounding tourist sites was also given. The room was clean and comfortable, and even a hair dryer and foot mat were provided. When we went out, the staff showed us the way to Fna Square part of the way, and we were impressed by the hospitality of the friendly and polite staff from start to finish. Highly recommended!
Great
27 reviews
9.1/10
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8.9/10
Very Good
ММалинкаI absolutely loved this hotel. The lobby had fresh flowers, and the scent was amazing. The pristine white linens, the room size, and the balcony furniture were all fantastic 🤩. The breakfast perfectly suited my taste. There's some construction happening, as they're adding more floors to the main building, but it didn't affect our stay at all since our room overlooked the smaller pool. All our requests were handled incredibly quickly. It's a shame I didn't get a chance to try the spa; we only stayed for three nights and wanted to explore the city more.
GGuest UserThis is a very worthwhile hotel. It can be said to be the highlight of the entire trip to Morocco. Each room is an independent Riad courtyard. The service is friendly but not overly enthusiastic. Except for the average food, the environment can be said to be impeccable. Marrakech is actually quite dirty and messy as a whole. The inside and outside of the hotel can be said to be two different worlds. If I come to Marrakech next time, I will still consider staying here!
MMötley NüFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day.
The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
Mmskmr95624The interior is just as beautiful and colorful as pictured. I really appreciated the mineral water and the powerful hairdryer in the room. Breakfast was also incredibly delicious.
However, the area around the riad isn't the safest, and there are scammers lingering around offering directions. If you're a woman traveling alone, I'd advise being cautious when moving around. It's also quite a distance to various tourist attractions.
I also had a massage, which was excellent. Every staff member was very attentive and helpful.
GGuest UserStayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience.
The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service.
They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.
RRuslan’sThe hotel is old, the linoleum floors are patched and have holes in them. The room is very dimly lit (the lamps are dim). Overall, it's fine for just an overnight stay, but I wouldn't recommend it for a longer stay.
DDawnieI booked this hotel especially as a keen fitness enthusiast, I liked the photos of the gym on the trip.com site and wanted to keep up with my running and weight training. On arrival I was told there hadn’t been a gym there for a long time (years). This wasn’t a good start.
The receptionists change often at the hotel and they make a big difference when we needed help. A few of the receptionists spoke excellent English and were so helpful. For example, a tour bus didn’t arrive one morning and the receptionist phoned the tour operator and was really helpful. I wish they had all spoken good English as it was quite stressful at times to understand them and versa versa.
The rooms are in need of some TLC and an upgrade. Considering the entrance of the hotel looks so nice, the rooms are quite dismal. However, there was hot water for showers and the rooms were mostly cleaned each day.
The breakfast was great with lots of choice and western options as well as Moroccan offerings. The chefs make omelette to request and another lady made delicious flat bread fresh in the morning.
The photo is a view from our room.
The staff at the hotel were friendly and welcoming which we found is typical of Moroccan people, genuinely nice people overall.
GGuest UserExcellent service: staff is very polite, friendly and helpful. As a guest you will not be short of anything, but you will not be short of anything.
KKgezhiwangNO1The environment and facilities are good. It was very strange to have a travel agent at the front desk of the hotel. When I checked in on the first day, I was introduced to the agency reservation program. After hearing about it, I said thank you and didn't ask for a reservation. When he saw me the next day, he asked me why I didn’t come to him to book a project and asked me to apologize to him? ? ? What's the meaning? ? Other service staff are not very enthusiastic either.
SSoufianeUKDear Sofitel Marrakesh Team,
As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year.
I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities.
fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for.
Thank you for taking this into consideration, and I look forward to many more memorable stays in the future.
Warm regards,
Soufiane Maadad
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