Posted on Oct 6, 2025
Guest User
I was pretty disgusted to see the N word written in dust on the window in our suite. The food was overpriced and was definitely nothing special. Didn't matter after dinner though; there's no microwave to reheat left overs, and with how cold our room was, our food got cold and hard pretty fast. The wallpaper is coming off the wall, the hooks are coming out of the wall, we had the heat on friday-sunday but could never get it up past 68 degrees despite it being on for days. The water got shut off while we were there, parking was crowded/limited. We booked a room for 5, only to be put in a room with only 2 beds and told they couldn't provide us with a cot because of fire hazards; after complaining that I'm not putting my child on the very used/old carpet, they upgraded our room to include a couch for my 3rd child. The pool required a reservation but they didn't check reservations and the pool was over crowded. I was REALLY uncomfortable with how secluded I was from everyone when going to the locker room... it felt like the perfect spot for someone to catch a woman or child off guard. Everything is very old or outdated or broken in one way or another, and everything was VERY overpriced. If they want to claim they're a resort and charge resort prices, they need to start looking like a resort. Next time we need a weekend getaway, we'll be going to Denali instead!
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Price per night from:JPY 39,290
Posted on Feb 2, 2026
Guest User
Booked and paid in full online. They have our credit card on file. Didn’t expect they want to charge extra money for room deposit. No problem we can handle the additional payment except Their machine didn’t work scanning my Apple Pay. The older lady was rude and told us we couldn’t stay. That was not our fault. It really hurts! they should fix their machine problem first rather than blaming customer. Finally the younger staff on training figured out how to charge my Apple Card by keying in the numbers. Overall check in was not as friendly and professional as it should be. Breakfast was okay, oatmeal was not done correctly super dry, a simple fix is adding a bit water , yet no one cared. Eggs are not real , artificial eggs. Just a bit disappointed.
Rooms are warm and bathrooms is clean.
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Price per night from:JPY 25,794
Posted on Oct 28, 2022
Trenton Schneiders
The most iconic hotel in Anchorage, I had to stay even if I could only afford one night. Everything was good, the room was a bit small. Definitely paying big city prices for little old Alaska, which can feel like price gouging.
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Price per night from:JPY 26,499
Posted on Jan 21, 2020
JUNI stayed at Chenna Resort for two nights and did not book consecutive rooms. First I stayed in the cabin. It should be relatively old. Four sets downstairs and four sets upstairs. Each suite has two beds and one bathroom. Clean is ok but the sheets are crumpled I thought I didn’t change it, I thought it would not change it, I can only sleep at least there is no smell, the bathroom is very small, it is easy to hit the wall when taking a bath, the heating is noisy, it may be the sound of the outdoor compressor, but it is really loud. There is an aurora observation cabin with large glass windows and the room is warm and so on. The aurora is very good. There are frozen food in the activity center. There are instant noodles. There is a microwave. The hot water supply is good. The next day I change to Moose lodge. There is a lot of space, the bathroom is big and it is not noisy at all, it is geothermal, the hotel restaurant is good, breakfast and dinner have been eaten anyway, the room is well decorated in Alaskan style.
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Price per night from:JPY 31,240