Usually we walk away from a property with a pretty decisive yay or nay feeling. We either loved it, or it wasn’t for us. We’re languishing this time because this one had high points and some that missed the mark for us. If anyone asked us if we’d recommend it, we think our answer would be to read some reviews, do your own research, consider your own preferences and make the choice you think is right for you. We made a 2 night reservation at 4 am on the day of check in for a queen, pool view room, as our preference (king) was sold out. No big deal. It was the pool view and balcony we were really after anyway. The website said we would receive an email confirmation, which never arrived. (Yep, checked the spam and found we missed many unique and one of a kind money making opportunities, but nothing from Margaritaville). When I called the reservation number to inquire, I found they opened at 8 am. Odd there was no 24 hour reservation help, but okay. Screen shot with confirmation number is what it is. When I called at 8 am, our reservation was verified (yay!). There was no offer to email the reservation but an offer was made to transfer us to the cabana rental staff so we could secure a cabana for the next day. Yes- Sign us up! No one answered and we rang back to the desk who apologized and gave us the number to call. Gave it some time and called at about 8:30. This time we were able to leave a voice mail. We also sent an email to the email address left on the voice mail. We like options. Finally, midmorning, we called and someone answered. It was no problem to get a cabana. We were asked what type of location we preferred and selected the landlocked option, which was indeed the best choice for us. One should note that “On The Water” and “Stars on the Water” are literally 100% poolside. Like hang-on-the-edge-of-the-pool-and-almost-have-an-arm-in-your-cabana on the water. If privacy is your goal, these might not be for you. If you want to step right into the pool, this is your spot. After we made the reservation, we received an email invitation to enroll in the Perks program, and were asked to select 2 perks. We selected 2 free drinks and some type of welcome snacky box. While it could have been our error, we did see in another review where these things were presented to the guest upon check in. In our case, it was never acknowledged or obtained. We arrived for check in. When we pulled into the parking lot, we received a push notification that we could check in using the app (yay! We love this option), which we had downloaded before we left home. Still, there was no way to link our reservation or anything (oh no, we don’t like this!). The app was basically static information with no functions that we were able to unlock for the entire duration of our stay. The lobby was gorgeous and smelled really nice like...something…we are not sure what, but we liked it. We were not greeted with a complimentary drink as advertised. Check in was smooth for the
Very Good
100 Reviews